88 Emplois pour Bmce Bank Of Africa - Maroc

Customer Service

Tanger, Tanger Tétouan

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Emploi consulté

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Description De L'emploi

Tanger
- Publiée le: 27 Nov-12:10
- Annonce N°:

Nous recrutons pour le compte de la filial marocaine d’une entreprise espagnole basée à la zone franche de Tanger un(e) Customer Service.

Mission:

- Préparation, suivi et confirmation des commandes des clients et fournisseurs. Saisir les commandes dans le système. Réservation de matériel en coordination avec service logistique et/ou achat. Suivi et réclamation des délais de livraison auprès les fournisseurs
- Gestion documentaire des clients et résolution des incidents. Assurer le rôle d'interlocuteur avec les clients
- Support en suivi d’approvisionnement.Profil:

- De formation Bac+2- Justifier une expérience dans le même poste. Maitrise de la langue espagnole obligatoire, Anglais niveau intermédiaire. Maîtrise des outils informatique
- La capacité de travailler en équipe et la polyvalenceOffre :Salaire a déterminé en fonction des aptitudes.
- Domaine : Maintenance / Entretien
- Fonction : Production - Gestion/Maintenance
- Contrat : A discuter
- Entreprise : Société installée à la TFZ
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- Société installée à Tanger
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service

Tanger, Tanger Tétouan Société installée à la TFZ

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Emploi consulté

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Description De L'emploi

Nous recrutons pour le compte de la filial marocaine d’une entreprise espagnole basée à la zone franche de Tanger un(e) Customer Service.

Mission:

- Préparation, suivi et confirmation des commandes des clients et fournisseurs. Saisir les commandes dans le système. Réservation de matériel en coordination avec service logistique et/ou achat. Suivi et réclamation des délais de livraison auprès les fournisseurs
- Gestion documentaire des clients et résolution des incidents. Assurer le rôle d'interlocuteur avec les clients
- Support en suivi d’approvisionnement.Profil:

- De formation Bac+2- Justifier une expérience dans le même poste. Maitrise de la langue espagnole obligatoire, Anglais niveau intermédiaire. Maîtrise des outils informatique
- La capacité de travailler en équipe et la polyvalenceOffre :Salaire a déterminé en fonction des aptitudes.
- Domaine : Maintenance / Entretien
- Fonction : Production - Gestion/Maintenance
- Contrat : A discuter
- Entreprise : Société installée à la TFZ
- Salaire : A discuter
- Niveau d'études : Bac plus 2
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service Manager

GE Vernova

Publié il y a 2 jours

Emploi consulté

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Description De L'emploi

**Job Description Summary**
Responsible for timely and satisfactory resolution of concerns covering a wide variety of support as the single point of contact to the customer in Libya.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Responsible for departmental operations planning/execution focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
**Roles and Responsibilities** ·
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
+ Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Drives extra work ideas and is responsible to partner with ITO team to increase pipeline for their assigned site and create win-win opportunities for their customer.
+ Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
+ Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
+ Uses technical experience and analytical thinking.
+ Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
+ A job at this level requires direct people management responsibility including staffing and performance development.
+ Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
**Required Qualifications**
+ Bachelor's degree in engineering from an accredited university
+ Minimum 7 years of experience in Power or Oil & Gas industries
+ Minimum of 3 years of advanced experience as customer management
+ Fluent in English & Arabic
**Desired Characteristics**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
+ Established project management skills.
**Additional Information**
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service Representative

Casablanca, Grand Casablanca Hexcel Corporation

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Emploi consulté

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Description De L'emploi

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the “strength within.”

Hexcel is currently seeking a Customer Service Representative for our Casablanca, Morocco location.

The selected individual will be responsible for but not limited to the following obligations:

- Be the focal point for all customer enquiries and either handle directly or co-ordinate the appropriate Hexcel resources.
- Edit and process orders (and changes) to agreed service levels, and provide information as required on progress.
- Meet regularly with key customers to fully understand expected service levels and issues relating to their business.
- Provide a quotation and lead-time service for standard products and follow up with the customer after quotation.
- Process complaints swiftly and ensure that customers are kept informed of investigative progress until satisfactorily resolved.
- Be fully conversant with the customers’ markets and product needs in order to provide the most responsive level of support.
- Where customers delivery requirements cannot be met, prepare priorities and raise at the necessary level in order to secure a win/win situation.
- Liaise with the appropriate
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service Agent

Casablanca, Grand Casablanca Nuitee.com

Aujourd'hui

Emploi consulté

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Description De L'emploi

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Good English speaking and written skills.
- Ability to work under stress.
- Detail oriented.
- Tech savvy.
- Experience working with customer support is a plus.
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service Agent

Casablanca, Grand Casablanca Nuitee.com

Aujourd'hui

Emploi consulté

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Description De L'emploi

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Good English speaking and written skills.
- Ability to work under stress.
- Detail oriented.
- Tech savvy.
- Experience working with customer support is a plus.
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service Agent

Casablanca, Grand Casablanca Nuitee.com

Aujourd'hui

Emploi consulté

Appuyez à nouveau pour fermer

Description De L'emploi

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Good English speaking and written skills.
- Ability to work under stress.
- Detail oriented.
- Tech savvy.
- Experience working with customer support is a plus.
Désolé, cet emploi n'est pas disponible dans votre région
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À propos du dernier Bmce bank of africa Emplois dans Maroc !

Customer Service Agent

Tanger, Tanger Tétouan BeLocum

Aujourd'hui

Emploi consulté

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Description De L'emploi

**Position to be filled**: Reporting to your team leader, your mission is to: Assist clients by effectively responding in accordance with established charters and procedures, Contribute to the development of activities through on-site feedback and relevant proposals, Build customer loyalty by engaging in an improvement process based on customer satisfaction.
Profil Recherché
You hold a degree at the Bac+2 level, from any field, or equivalent, and are passionate about customer relationship management.

You have a minimum of 5 years of experience in customer service.

You are fluent in both FRENCH and ENGLISH, both in writing and orally.

You enjoy working in a team while remaining focused on achieving your objectives.

You possess strong customer service and commercial skills.

You have genuine listening abilities and are dynamic, rigorous, and organized.

Do you have a taste for challenges? Do you appreciate teamwork? Are you looking to forge a real career path? This position is for you!

**Required skills**:
Excellent customer relations.
Analytical skills.
Mastery of computer techniques.
Perseverance and motivation.
Good written and oral communication.
Mastery of active listening techniques.
Avantages sociaux et autres
Permanent Contract
Supplementary Insurance
Amplitude horaire
Full-time
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service Representative

Casablanca, Grand Casablanca Nuitée

Aujourd'hui

Emploi consulté

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Description De L'emploi

We are hiring **Spanish** and **English** speaking customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Good Spanish and English speaking and written skills.
- Ability to work under stress.
- Detail oriented.
- Tech savvy.
- Experience working with customer support is a plus.

**Job Types**: Permanent, Contract, Internship

Type d'emploi : Temps plein, CDD

Rémunération : 4.000,00DH à 5.000,00DH par mois

Formation:

- Baccalauréat ou équivalent (Optionnel)

Langue:

- Anglais (Requis)
- Espagnole (Requis)
- Portuguais (Requis)
Désolé, cet emploi n'est pas disponible dans votre région

Customer Service Representatives

Rabat, Rabat Salé Zemmour Zaër Callnovo

Aujourd'hui

Emploi consulté

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Description De L'emploi

**Job Title**: Bilingual Remote Customer Service Representative (English/French)

**Company**: Callnovo Inc.

**Location**: Remote

**Working Hours**:

- Morocco Time: 8:00 AM - 6:00 PM
- Monday, Wednesday, Friday, and Saturday (Off on Thursday and Sunday)

**Responsibilities**:

- Provide exceptional customer service in English and French
- Handle hotline services and troubleshoot customer issues
- Follow KPIs and work under the guidance of the Team Leader

**Qualifications**:

- Fluent in English and French (at least B2+ level)
- Experience in e-commerce platforms
- Rich experience in hotline services and troubleshooting
- Preferably experienced in the consumer electronics industry
- Strong sense of responsibility
- Knowledge of GDPR
- Understanding of KPI requirements

If you are passionate about customer service and meet the above qualifications, we would love to hear from you!

Pay: 8,000.00DH - 10,000.00DH per month

Application Question(s):

- How many years of call center experience do you have?
- How many years of experience do you have working on e-commerce platforms?
- How many years of experience do you have in technical support for electronic products?
- Are you familiar with smart cameras?
- What are your proficiency levels in English and French?
- What is your current employment status, and how soon can you start working?
Désolé, cet emploi n'est pas disponible dans votre région

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