3 Emplois pour Gestionnaire De Service Après-Vente - Maroc
HR project Management partner
TE Connectivity
Publié il y a 11 jours
Emploi consulté
Description De L'emploi
HR project Management partner
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Administrative Support Teams are responsible for office administration and daily clerical duties including basic schedule planning, travel arrangements, documentation, and file maintenance. Other responsibilities include scheduling conferences/meeting rooms and responding to general inquiries. They create and maintain office documentation and files and review drafts and finished internal/external communication documents.
**Key Role Expectations**
+ **Project Coordination Assistance:**
+ Support the planning, scheduling, and tracking of HR projects, ensuring deadlines and milestones are met
+ Collaborate with team members to gather information and maintain organized project documentation
+ **Administrative and Logistical Support:**
+ Handle administrative tasks such as preparing meeting agendas, taking minutes, and maintaining action item lists
+ Coordinate logistics for HR-related events, training sessions, or workshops
+ **Data and Reporting Support:**
+ Assist in collecting, analyzing, and reporting data related to project performance and HR metrics
+ Prepare simple dashboards or summaries to support decision-making
**What your background should look like:**
+ **Educational Background:**
+ Bachelor's degree in Human Resources, Business Administration, or a related field (recent graduate or in the early stages of their career).
+ Knowledge of HR principles, gained through coursework, internships, or entry-level roles.
+ **Skills and Abilities:**
+ Basic project management knowledge, possibly through academic projects or certifications (e.g., introductory training in Agile, SCRUM, or PRINCE2).
+ Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and willingness to learn project management software.
+ Good communication skills, both written and verbal, to interact effectively with stakeholders.
+ Ability to organize and prioritize tasks with guidance from supervisors.
+ **Key Competencies:**
+ Detail-oriented with a strong focus on accuracy and compliance.
+ Proactive and eager to learn about HR operations and project methodologies.
+ Collaborative mindset, thriving in team-oriented environments.
+ Adaptability to dynamic work environments and new challenges.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TANGIER FREE ZONE, TNG, MA, 9000
City: TANGIER FREE ZONE
State: TNG
Country/Region: MA
Travel: None
Requisition ID:
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Administrative Support Teams are responsible for office administration and daily clerical duties including basic schedule planning, travel arrangements, documentation, and file maintenance. Other responsibilities include scheduling conferences/meeting rooms and responding to general inquiries. They create and maintain office documentation and files and review drafts and finished internal/external communication documents.
**Key Role Expectations**
+ **Project Coordination Assistance:**
+ Support the planning, scheduling, and tracking of HR projects, ensuring deadlines and milestones are met
+ Collaborate with team members to gather information and maintain organized project documentation
+ **Administrative and Logistical Support:**
+ Handle administrative tasks such as preparing meeting agendas, taking minutes, and maintaining action item lists
+ Coordinate logistics for HR-related events, training sessions, or workshops
+ **Data and Reporting Support:**
+ Assist in collecting, analyzing, and reporting data related to project performance and HR metrics
+ Prepare simple dashboards or summaries to support decision-making
**What your background should look like:**
+ **Educational Background:**
+ Bachelor's degree in Human Resources, Business Administration, or a related field (recent graduate or in the early stages of their career).
+ Knowledge of HR principles, gained through coursework, internships, or entry-level roles.
+ **Skills and Abilities:**
+ Basic project management knowledge, possibly through academic projects or certifications (e.g., introductory training in Agile, SCRUM, or PRINCE2).
+ Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and willingness to learn project management software.
+ Good communication skills, both written and verbal, to interact effectively with stakeholders.
+ Ability to organize and prioritize tasks with guidance from supervisors.
+ **Key Competencies:**
+ Detail-oriented with a strong focus on accuracy and compliance.
+ Proactive and eager to learn about HR operations and project methodologies.
+ Collaborative mindset, thriving in team-oriented environments.
+ Adaptability to dynamic work environments and new challenges.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TANGIER FREE ZONE, TNG, MA, 9000
City: TANGIER FREE ZONE
State: TNG
Country/Region: MA
Travel: None
Requisition ID:
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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0
Personal Assistant with project management experience - English Speaking
Primo 365
Publié il y a 12 jours
Emploi consulté
Description De L'emploi
We are looking for a proactive and reliable Personal Assistant with strong project management experience to join our team in Agadir. The ideal candidate will be highly Organized, fluent in English, and capable of managing both administrative and business-related tasks. Key Responsibilities : • Provide day-to-day personal and administrative support. • Assist in planning, coordinating, and overseeing projects. • Manage schedules, meetings, and communications effectively. • Handle business-related tasks beyond basic diary and email management.
Profil Recherché
• Based in Agadir (on-site role).
• Strong command of spoken and written English.
• Proven experience as a Personal Assistant with project management skills.
• Excellent Organisational and time management abilities.
• Ability to handle sensitive information with discretion.
• Driving license is a plus.
Avantages sociaux et autres
• Competitive salary based on experience
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Amplitude horaire
10:00 am / 18:00 pm
Profil Recherché
• Based in Agadir (on-site role).
• Strong command of spoken and written English.
• Proven experience as a Personal Assistant with project management skills.
• Excellent Organisational and time management abilities.
• Ability to handle sensitive information with discretion.
• Driving license is a plus.
Avantages sociaux et autres
• Competitive salary based on experience
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
Amplitude horaire
10:00 am / 18:00 pm
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1
IT Service Delivery Manager with English and French
Concentrix
Publié il y a 18 jours
Emploi consulté
Description De L'emploi
Job Title:
IT Service Delivery Manager with English and French
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
**Overview**
An IT Service Delivery Manager's primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client's IT needs and goals are aligned with the Concentrix business.
The IT Account Manager provides the two-way communication between the client and the wider Concentrix organization, with a focus on IT.
**Responsibilities**
+ Serves as the primary Concentrix IT contact for the client, and responsible for client IT satisfaction.
+ Consistently provide excellent customer service to the client account(s) as well as represent client needs and goals within the Concentrix IT organization.
+ Build relationships with clients to encourage new and repeat business opportunities.
+ Build excellent relationships within Concentrix to deliver exceptional IT service to the client. (examples are PE, DPE, IT, Security, PMO, etc)
+ Provide regular two-way communication between the client and team to provide strong team representation and set proper client expectations.
+ Ensure that client issues are addressed in an efficient and timely manner, and engaging or informing appropriate Concentrix Management, as required.
+ Responsible for all client IT communications, conflict resolution, Concentrix outage resolution, and compliance on client deliverables, and to ensure that the project spend is within the contracted cost.
+ Track and report on outages to the client and Concentrix Management.
+ Prime IT liaison with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1). Escalate for additional Sev1 participation, or Sev1 process assistance, as needed.
+ Ensure the RCA process is adhered to, with the client receiving an RCA within 48-72 hours.
+ Analyze outage/incident/change, looking for trends, opportunities, and continuous improvement to reduce cost, reduce downtime, and increase customer SAT.
+ Ensures that IT initiatives are met and delivered in a timely manner, and within the prescribed budget.
+ Review all major deliverables to ensure quality standards and client expectations are met.
+ Ensure that all processes and procedures are completed and quality standards are met.
+ Track and report on all client projects / changes / growth.
+ Provide regular input on all IT account activity, including status.
+ Contributor and client advocate in Incident Management.
+ Lead Change Management, with a focus on the client /CNX requirements, whilst focusing on cost reduction, or increased cost benefits.
+ Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions.
+ Ensuring Concentrix IT meets the clients contractual requirements (e.g security, audits, BCDR, reporting)
+ Drive IT cost optimization opportunities in the account without impacting the delivery standards.
+ Assist the transition manager during any new transition or ramp ups.
+ Focus on achieving highest possible CSAT (Technology and Innovation)
+ Recognize solution opportunities, help define requirements & assist IT solutioners in understanding the accounts complexity, AS-IS scenario and long term strategy.
**Requirements**
+ Proven service delivery management or other relevant IT experience (min 5 years)
+ Excellent verbal and written communications skills in both English and French
+ Excellent listening, negotiation, and presentation skills
+ Experience in delivering client-focused solutions based on customer needs
+ Proven ability to manage multiple projects at a time while paying strict attention to detail
+ Proven ability to handle conflict resolution - across internal Concentrix and Client.
+ Ability to influence effectively at all levels of the organization.
+ Proven ability to track/manage/reduce costs.
Location:
TUN Work-at-Home
Language Requirements:
English (Required), French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
IT Service Delivery Manager with English and French
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
**Overview**
An IT Service Delivery Manager's primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client's IT needs and goals are aligned with the Concentrix business.
The IT Account Manager provides the two-way communication between the client and the wider Concentrix organization, with a focus on IT.
**Responsibilities**
+ Serves as the primary Concentrix IT contact for the client, and responsible for client IT satisfaction.
+ Consistently provide excellent customer service to the client account(s) as well as represent client needs and goals within the Concentrix IT organization.
+ Build relationships with clients to encourage new and repeat business opportunities.
+ Build excellent relationships within Concentrix to deliver exceptional IT service to the client. (examples are PE, DPE, IT, Security, PMO, etc)
+ Provide regular two-way communication between the client and team to provide strong team representation and set proper client expectations.
+ Ensure that client issues are addressed in an efficient and timely manner, and engaging or informing appropriate Concentrix Management, as required.
+ Responsible for all client IT communications, conflict resolution, Concentrix outage resolution, and compliance on client deliverables, and to ensure that the project spend is within the contracted cost.
+ Track and report on outages to the client and Concentrix Management.
+ Prime IT liaison with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1). Escalate for additional Sev1 participation, or Sev1 process assistance, as needed.
+ Ensure the RCA process is adhered to, with the client receiving an RCA within 48-72 hours.
+ Analyze outage/incident/change, looking for trends, opportunities, and continuous improvement to reduce cost, reduce downtime, and increase customer SAT.
+ Ensures that IT initiatives are met and delivered in a timely manner, and within the prescribed budget.
+ Review all major deliverables to ensure quality standards and client expectations are met.
+ Ensure that all processes and procedures are completed and quality standards are met.
+ Track and report on all client projects / changes / growth.
+ Provide regular input on all IT account activity, including status.
+ Contributor and client advocate in Incident Management.
+ Lead Change Management, with a focus on the client /CNX requirements, whilst focusing on cost reduction, or increased cost benefits.
+ Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions.
+ Ensuring Concentrix IT meets the clients contractual requirements (e.g security, audits, BCDR, reporting)
+ Drive IT cost optimization opportunities in the account without impacting the delivery standards.
+ Assist the transition manager during any new transition or ramp ups.
+ Focus on achieving highest possible CSAT (Technology and Innovation)
+ Recognize solution opportunities, help define requirements & assist IT solutioners in understanding the accounts complexity, AS-IS scenario and long term strategy.
**Requirements**
+ Proven service delivery management or other relevant IT experience (min 5 years)
+ Excellent verbal and written communications skills in both English and French
+ Excellent listening, negotiation, and presentation skills
+ Experience in delivering client-focused solutions based on customer needs
+ Proven ability to manage multiple projects at a time while paying strict attention to detail
+ Proven ability to handle conflict resolution - across internal Concentrix and Client.
+ Ability to influence effectively at all levels of the organization.
+ Proven ability to track/manage/reduce costs.
Location:
TUN Work-at-Home
Language Requirements:
English (Required), French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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