5 Emplois pour Gestionnaire De Service Après-Vente - Maroc
HR project Management support
TE Connectivity
Publié il y a 18 jours
Emploi consulté
Description De L'emploi
HR project Management support
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Administrative Support Teams are responsible for office administration and daily clerical duties including basic schedule planning, travel arrangements, documentation, and file maintenance. Other responsibilities include scheduling conferences/meeting rooms and responding to general inquiries. They create and maintain office documentation and files and review drafts and finished internal/external communication documents.
**Key Role Expectations**
+ **Project Coordination Assistance:**
+ Support the planning, scheduling, and tracking of HR projects, ensuring deadlines and milestones are met
+ Collaborate with team members to gather information and maintain organized project documentation
+ **Administrative and Logistical Support:**
+ Handle administrative tasks such as preparing meeting agendas, taking minutes, and maintaining action item lists
+ Coordinate logistics for HR-related events, training sessions, or workshops
+ **Data and Reporting Support:**
+ Assist in collecting, analyzing, and reporting data related to project performance and HR metrics
+ Prepare simple dashboards or summaries to support decision-making
**What your background should look like:**
+ **Educational Background:**
+ Bachelor's degree in Human Resources, Business Administration, or a related field (recent graduate or in the early stages of their career).
+ Knowledge of HR principles, gained through coursework, internships, or entry-level roles.
+ **Skills and Abilities:**
+ Basic project management knowledge, possibly through academic projects or certifications (e.g., introductory training in Agile, SCRUM, or PRINCE2).
+ Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and willingness to learn project management software.
+ Good communication skills, both written and verbal, to interact effectively with stakeholders.
+ Ability to organize and prioritize tasks with guidance from supervisors.
+ **Key Competencies:**
+ Detail-oriented with a strong focus on accuracy and compliance.
+ Proactive and eager to learn about HR operations and project methodologies.
+ Collaborative mindset, thriving in team-oriented environments.
+ Adaptability to dynamic work environments and new challenges.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TANGIER FREE ZONE, TNG, MA, 9000
City: TANGIER FREE ZONE
State: TNG
Country/Region: MA
Travel: None
Requisition ID:
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Administrative Support Teams are responsible for office administration and daily clerical duties including basic schedule planning, travel arrangements, documentation, and file maintenance. Other responsibilities include scheduling conferences/meeting rooms and responding to general inquiries. They create and maintain office documentation and files and review drafts and finished internal/external communication documents.
**Key Role Expectations**
+ **Project Coordination Assistance:**
+ Support the planning, scheduling, and tracking of HR projects, ensuring deadlines and milestones are met
+ Collaborate with team members to gather information and maintain organized project documentation
+ **Administrative and Logistical Support:**
+ Handle administrative tasks such as preparing meeting agendas, taking minutes, and maintaining action item lists
+ Coordinate logistics for HR-related events, training sessions, or workshops
+ **Data and Reporting Support:**
+ Assist in collecting, analyzing, and reporting data related to project performance and HR metrics
+ Prepare simple dashboards or summaries to support decision-making
**What your background should look like:**
+ **Educational Background:**
+ Bachelor's degree in Human Resources, Business Administration, or a related field (recent graduate or in the early stages of their career).
+ Knowledge of HR principles, gained through coursework, internships, or entry-level roles.
+ **Skills and Abilities:**
+ Basic project management knowledge, possibly through academic projects or certifications (e.g., introductory training in Agile, SCRUM, or PRINCE2).
+ Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and willingness to learn project management software.
+ Good communication skills, both written and verbal, to interact effectively with stakeholders.
+ Ability to organize and prioritize tasks with guidance from supervisors.
+ **Key Competencies:**
+ Detail-oriented with a strong focus on accuracy and compliance.
+ Proactive and eager to learn about HR operations and project methodologies.
+ Collaborative mindset, thriving in team-oriented environments.
+ Adaptability to dynamic work environments and new challenges.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TANGIER FREE ZONE, TNG, MA, 9000
City: TANGIER FREE ZONE
State: TNG
Country/Region: MA
Travel: None
Requisition ID:
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Désolé, cet emploi n'est pas disponible dans votre région
0
Manager Project Management Engineering
Tangier
TE Connectivity
Publié il y a 18 jours
Emploi consulté
Description De L'emploi
Manager Project Management Engineering
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Why you should join**
The Project Manager will work closely with our multidisciplinary teams, various sending sites, and external vendors to plan and support the execution of identified projects. This role will expose the successful candidate to a wide range of footprint and
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Why you should join**
The Project Manager will work closely with our multidisciplinary teams, various sending sites, and external vendors to plan and support the execution of identified projects. This role will expose the successful candidate to a wide range of footprint and
Désolé, cet emploi n'est pas disponible dans votre région
1
Project Management Officer (H/F)
Casablanca, Grand Casablanca
label vie
Aujourd'hui
Emploi consulté
Description De L'emploi
label vie
APERÇU FICHE RECRUTEUR
Type de contrat
CDI
nombre de poste
1
localisation
Casablanca
rémunération proposée
A communiquer plus tard
Métier
Commerce / Grande distribution
PARTAGER CETTE ANNONCE SUR
PROFIL DEMANDÉ
**Formation**:
Bac+5 et plus
**Expériences**:
De 5 à 8 ans
DESCRIPTION DE L'EMPLOI
**Missions du poste**:
Orchestrer la définition et la mise à jour de la feuille de route digitale ;
Suivre les progrès dans la réalisation de la feuille de route digitale ;
Identifier les risques des projets et les principales actions de mitigation ;
Suivre la génération d’impact des use cases ;
Suivre le budget de la Digital Factory.
**Profil demandé**:
De formation Bac+5 en grande école de commerce ou d’ingénieurs ;
Vous justifiez d'une expérience probante de plus de 7 ans dans un poste similaire (idéalement dans un environnement de Digital Factory) ;
Connaissance de la gestion du cycle de vie des projets et des méthodes de travail agiles ;
Maîtrise des logiciels de bureautique (traitement de texte, tableur, présentation ) ;
Très bonnes capacités de structuration, d’organisation, de coordination et de gestion de projet ;
Bonnes capacités analytiques, rigueur et discipline.
APERÇU FICHE RECRUTEUR
Type de contrat
CDI
nombre de poste
1
localisation
Casablanca
rémunération proposée
A communiquer plus tard
Métier
Commerce / Grande distribution
PARTAGER CETTE ANNONCE SUR
PROFIL DEMANDÉ
**Formation**:
Bac+5 et plus
**Expériences**:
De 5 à 8 ans
DESCRIPTION DE L'EMPLOI
**Missions du poste**:
Orchestrer la définition et la mise à jour de la feuille de route digitale ;
Suivre les progrès dans la réalisation de la feuille de route digitale ;
Identifier les risques des projets et les principales actions de mitigation ;
Suivre la génération d’impact des use cases ;
Suivre le budget de la Digital Factory.
**Profil demandé**:
De formation Bac+5 en grande école de commerce ou d’ingénieurs ;
Vous justifiez d'une expérience probante de plus de 7 ans dans un poste similaire (idéalement dans un environnement de Digital Factory) ;
Connaissance de la gestion du cycle de vie des projets et des méthodes de travail agiles ;
Maîtrise des logiciels de bureautique (traitement de texte, tableur, présentation ) ;
Très bonnes capacités de structuration, d’organisation, de coordination et de gestion de projet ;
Bonnes capacités analytiques, rigueur et discipline.
Désolé, cet emploi n'est pas disponible dans votre région
2
Remote Client Relations Extraordinaire
Casablanca, Grand Casablanca
Home Maid Better
Aujourd'hui
Emploi consulté
Description De L'emploi
Are you ready to shine as the face of a dynamic, innovative house-cleaning company? Do you possess the magic touch to leave customers dazzled and delighted? If you're passionate about delivering exceptional customer service and seeking a remote opportunity unlike any other, keep reading because we have an extraordinary opportunity just for you!
At Home Maid Better, we're not just another house cleaning company. We are the masters of transforming messy homes into sparkling abodes, and we're on a mission to make every customer's day brighter. As a Sparkling Customer Service Representative, you'll be an integral part of our remote team, ensuring our customers' experiences are extraordinary.
**Responsibilities**:
- **Be a Shining Star**:You will serve as the first point of contact for our valued customers, answering inquiries, providing information, and resolving any issues or concerns with your dazzling charm and exceptional problem-solving skills.
- ** Spread the Sparkle**: You'll go above and beyond to create magical moments for our customers by actively listening to their needs, providing personalized recommendations, and sharing tips and tricks for maintaining a sparkling home.
- ** Coordinate with our Cleaning Wizards**: Collaborate closely with our talented cleaning teams, scheduling appointments and ensuring seamless communication to guarantee that every home receives the sparkle treatment it deserves.
- ** Handle Enchanted Escalations**: In rare instances where a customer's experience may not meet their expectations, you'll work magic to de-escalate situations, find swift resolutions, and turn frowns into sparkling smiles.
- ** Unleash your Creativity**: Constantly seek innovative ways to enhance our customers' experience, whether it's through engaging social media campaigns, surprise giveaways, or delightful handwritten notes - your creative ideas will make our customers feel like royalty!
**Requirements**:
- **Customer Service Wizardry**:You have a proven track record of delivering outstanding customer service in previous roles. Your empathetic nature and exceptional communication skills make you a true customer service wizard.
- ** Remote Work Charm**:You're no stranger to remote work and have the self-discipline, focus, and time-management skills to thrive in a virtual environment.
- ** Multilingual Magic**: Fluency in English is a must, but if you can sprinkle some additional languages into the mix, it'll be like adding extra shimmer to our team.
- ** Positive Energy Source**:Your enthusiasm is contagious, and your positive attitude can light up a room (or a virtual meeting!).
- ** Flexibility Spells Success**:Our sparkling customers need our support throughout the week, so you should be willing to work a flexible schedule, including evenings and weekends.
**Perks and Benefits**:
- **Global Shimmer**:Join a diverse and talented remote team from around the globe, fostering an inclusive and vibrant work culture.
- ** Dress Code: Sparkle**:Say goodbye to the restrictive dress codes of traditional workplaces. You can work in your cozy unicorn onesie or even an entire glittery outfit - we embrace your unique style!
- ** Growth Potions**:We believe in your potential and provide endless personal and professional growth opportunities. Access a treasure trove of online courses, workshops, and mentorship programs to improve your skills.
- ** Globetrotter's Dream**:With remote work, you can say goodbye to the tiresome commute and work from anywhere that ignites your wanderlust - a cozy coffee shop or a beachfront.
At Home Maid Better, we're not just another house cleaning company. We are the masters of transforming messy homes into sparkling abodes, and we're on a mission to make every customer's day brighter. As a Sparkling Customer Service Representative, you'll be an integral part of our remote team, ensuring our customers' experiences are extraordinary.
**Responsibilities**:
- **Be a Shining Star**:You will serve as the first point of contact for our valued customers, answering inquiries, providing information, and resolving any issues or concerns with your dazzling charm and exceptional problem-solving skills.
- ** Spread the Sparkle**: You'll go above and beyond to create magical moments for our customers by actively listening to their needs, providing personalized recommendations, and sharing tips and tricks for maintaining a sparkling home.
- ** Coordinate with our Cleaning Wizards**: Collaborate closely with our talented cleaning teams, scheduling appointments and ensuring seamless communication to guarantee that every home receives the sparkle treatment it deserves.
- ** Handle Enchanted Escalations**: In rare instances where a customer's experience may not meet their expectations, you'll work magic to de-escalate situations, find swift resolutions, and turn frowns into sparkling smiles.
- ** Unleash your Creativity**: Constantly seek innovative ways to enhance our customers' experience, whether it's through engaging social media campaigns, surprise giveaways, or delightful handwritten notes - your creative ideas will make our customers feel like royalty!
**Requirements**:
- **Customer Service Wizardry**:You have a proven track record of delivering outstanding customer service in previous roles. Your empathetic nature and exceptional communication skills make you a true customer service wizard.
- ** Remote Work Charm**:You're no stranger to remote work and have the self-discipline, focus, and time-management skills to thrive in a virtual environment.
- ** Multilingual Magic**: Fluency in English is a must, but if you can sprinkle some additional languages into the mix, it'll be like adding extra shimmer to our team.
- ** Positive Energy Source**:Your enthusiasm is contagious, and your positive attitude can light up a room (or a virtual meeting!).
- ** Flexibility Spells Success**:Our sparkling customers need our support throughout the week, so you should be willing to work a flexible schedule, including evenings and weekends.
**Perks and Benefits**:
- **Global Shimmer**:Join a diverse and talented remote team from around the globe, fostering an inclusive and vibrant work culture.
- ** Dress Code: Sparkle**:Say goodbye to the restrictive dress codes of traditional workplaces. You can work in your cozy unicorn onesie or even an entire glittery outfit - we embrace your unique style!
- ** Growth Potions**:We believe in your potential and provide endless personal and professional growth opportunities. Access a treasure trove of online courses, workshops, and mentorship programs to improve your skills.
- ** Globetrotter's Dream**:With remote work, you can say goodbye to the tiresome commute and work from anywhere that ignites your wanderlust - a cozy coffee shop or a beachfront.
Désolé, cet emploi n'est pas disponible dans votre région
3
Security Service Delivery Officer
Rabat, Rabat Salé Zemmour Zaër
AXA
Aujourd'hui
Emploi consulté
Description De L'emploi
**We are seeking an experienced Security Service Delivery Manager (SSDM) to join our team.**
**The SSDM will manage the relationship between entities and AXA Cyber Defense products, conducting regular governance meetings and be responsible for providing reporting, communication, promoting quality of service and taking care of escalations when required.**
**You will report into the Service Management Executive Manager but will be guided and supported directly for your daily activities by the Service Delivery Manager Lead.**
**Missions**:
- **Be a key contact point for delivery of Cyber Defense products into AXA’s entities.**
- **Provide oversight and macro-coordination of continuous service improvement efforts across the Cyber Defense product organization.**
- **Collaborate with Product Managers regarding the operating model of the product and associated ITIL processes, support and RACI.**
- **Support collaboration with vendors and support Product Manager for continuous improvement.**
- **Work with operational teams to help regularly generate and report on the performance of the products and metrics for Cyber Defense products.**
- **Track product SLAs and identify areas of non-compliance to address with the product managers.**
- **Support on the communication of the product value and enhancements part of the designed scope of products.**
- **Manage governance meeting with entities (specific scope) on Cyber Defense products, sharing and presenting KPIs/SLA and collating questions for follow up.**
- **Manage queries, escalation and co-ordination of high impact service incidents.**
- **Ensure continuous visibility on service availability and related reporting**
- **Provide end to end quality of service for the Cyber Defense products provided to the AXA entities**
- **Provide oversight for end-of-project transition to BAU period.**
**Votre Profil**
- **Working knowledge of ITIL Service Management concepts and processes, including incident management, change management, problem management, service request management, configuration management (min 4 years experience)**
- ** **Experience in a multi-national and shared services environment with extensive customer experience across all levels of an organisation**
- ** **Experience in delivery processes, including lifecycle controls (e.g. Design, Pilot, Acceptance) and Project Management**
- ** **A good understanding of information/cyber security products and services**
- ** **Strong task management with a focus on deliverables**
- ** **Ability to execute regular governance meetings with many stakeholders**
- ** **Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively.**
- ** **Good interpersonal and communication skills, works effectively as a team player.**
- ** **Ability to function effectively in a matrix structure.**
- ***
**Fluent in English**
**A propos d'AXA**
Leader mondial de l’assurance et de la gestion d’actifs, AXA aide ses 100 millions de clients à traverser les petites et grandes difficultés de la vie et les accompagne dans la sécurisation de leurs projets. Pour aider ses collaborateurs dans leur mission, AXA se donne comme priorité de prendre soin d’eux. Ainsi, en rejoignant AXA France vous travaillerez dans une entreprise responsable, offrant une véritable culture d’expertise, accélérant le développement des compétences de chacun, proposant une rémunération attractive et une évolution régulière. Pour vous, nous réinventons notre métier.
AXA évolue pour devenir une entreprise durable axée sur la technologie et, à AXA Group Operations, nous sommes l’un des principaux moteurs de cette transformation.
Nous favorisons l'évolution de notre modèle commercial dans le secteur des assurances grâce à la technologie et à l’innovation, pour garantir sa mise en œuvre concrète rapide au niveau global, avec des conseils et une exécution de grande qualité. Nous sommes présents dans 17 pays avec des équipes engagées et hautement qualifiées. Nous mettons à profit la technologie, les données, l'approvisionnement, la sécurité et l'allocation des investissements de manière globale, mais nous réalisons également des économies d'échelle et des synergies lorsque cela est nécessaire.
**A propos de notre entité**
Présente au Maroc depuis 2009, AXA Group Opérations Maroc est une entité d’offshoring. Avec ses 300 collaborateurs et ses différents centres d’expertise opérant dans les domaines de l’informatique, de la Gestion de projet, de la Finance et des Ressources Humaines, AXA GO Maroc soutient Group Operations dans la réalisation de sa mission.
**Pourquoi nous rejoindre ?**
Nous célébrons l'expertise, la diversité culturelle et la créativité de plus de 8 000 employés de par le monde. Nous nous engageons à assurer l'égalité des chances en matière d'emploi (parité hommes-femmes, communauté LGBT+, personnes handicapées ou personnes d'o
**The SSDM will manage the relationship between entities and AXA Cyber Defense products, conducting regular governance meetings and be responsible for providing reporting, communication, promoting quality of service and taking care of escalations when required.**
**You will report into the Service Management Executive Manager but will be guided and supported directly for your daily activities by the Service Delivery Manager Lead.**
**Missions**:
- **Be a key contact point for delivery of Cyber Defense products into AXA’s entities.**
- **Provide oversight and macro-coordination of continuous service improvement efforts across the Cyber Defense product organization.**
- **Collaborate with Product Managers regarding the operating model of the product and associated ITIL processes, support and RACI.**
- **Support collaboration with vendors and support Product Manager for continuous improvement.**
- **Work with operational teams to help regularly generate and report on the performance of the products and metrics for Cyber Defense products.**
- **Track product SLAs and identify areas of non-compliance to address with the product managers.**
- **Support on the communication of the product value and enhancements part of the designed scope of products.**
- **Manage governance meeting with entities (specific scope) on Cyber Defense products, sharing and presenting KPIs/SLA and collating questions for follow up.**
- **Manage queries, escalation and co-ordination of high impact service incidents.**
- **Ensure continuous visibility on service availability and related reporting**
- **Provide end to end quality of service for the Cyber Defense products provided to the AXA entities**
- **Provide oversight for end-of-project transition to BAU period.**
**Votre Profil**
- **Working knowledge of ITIL Service Management concepts and processes, including incident management, change management, problem management, service request management, configuration management (min 4 years experience)**
- ** **Experience in a multi-national and shared services environment with extensive customer experience across all levels of an organisation**
- ** **Experience in delivery processes, including lifecycle controls (e.g. Design, Pilot, Acceptance) and Project Management**
- ** **A good understanding of information/cyber security products and services**
- ** **Strong task management with a focus on deliverables**
- ** **Ability to execute regular governance meetings with many stakeholders**
- ** **Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively.**
- ** **Good interpersonal and communication skills, works effectively as a team player.**
- ** **Ability to function effectively in a matrix structure.**
- ***
**Fluent in English**
**A propos d'AXA**
Leader mondial de l’assurance et de la gestion d’actifs, AXA aide ses 100 millions de clients à traverser les petites et grandes difficultés de la vie et les accompagne dans la sécurisation de leurs projets. Pour aider ses collaborateurs dans leur mission, AXA se donne comme priorité de prendre soin d’eux. Ainsi, en rejoignant AXA France vous travaillerez dans une entreprise responsable, offrant une véritable culture d’expertise, accélérant le développement des compétences de chacun, proposant une rémunération attractive et une évolution régulière. Pour vous, nous réinventons notre métier.
AXA évolue pour devenir une entreprise durable axée sur la technologie et, à AXA Group Operations, nous sommes l’un des principaux moteurs de cette transformation.
Nous favorisons l'évolution de notre modèle commercial dans le secteur des assurances grâce à la technologie et à l’innovation, pour garantir sa mise en œuvre concrète rapide au niveau global, avec des conseils et une exécution de grande qualité. Nous sommes présents dans 17 pays avec des équipes engagées et hautement qualifiées. Nous mettons à profit la technologie, les données, l'approvisionnement, la sécurité et l'allocation des investissements de manière globale, mais nous réalisons également des économies d'échelle et des synergies lorsque cela est nécessaire.
**A propos de notre entité**
Présente au Maroc depuis 2009, AXA Group Opérations Maroc est une entité d’offshoring. Avec ses 300 collaborateurs et ses différents centres d’expertise opérant dans les domaines de l’informatique, de la Gestion de projet, de la Finance et des Ressources Humaines, AXA GO Maroc soutient Group Operations dans la réalisation de sa mission.
**Pourquoi nous rejoindre ?**
Nous célébrons l'expertise, la diversité culturelle et la créativité de plus de 8 000 employés de par le monde. Nous nous engageons à assurer l'égalité des chances en matière d'emploi (parité hommes-femmes, communauté LGBT+, personnes handicapées ou personnes d'o
Désolé, cet emploi n'est pas disponible dans votre région
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