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Workplace Services Analyst L1 Ges Emea It

Détails de l'emploi

Casablanca, Grand Casablanca, Maroc
Arrow Electronics, Inc.
25.07.2025
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**Position**:
Workplace Services Analyst L1 GES EMEA IT

Our Story

We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in the distribution and value-added services relating to electronic components and **computer products.**

In Arrow, we are always looking forward** (Five Years Out)** to partner in Technology development that is changing our lives. Currently, due to increased business needs, we are looking to hire the **Workplace Services Analyst.**

Few Words About the Team

You will join the **Workplace Services EMEA team **which is responsible for providing front-line End User support to Arrow employees (2nd level).

What You Will Be Doing at Arrow
- Provide front line** End User support** to Arrow employees, as part of the Global Enterprise Services (GES) Workplace Services Team,
- **
Provide L2 technical support **for issues & requests received from the Service Desk group, for all PC hardware, software and associated peripherals,
- Ensure that requests for escalated support are dealt with promptly and appropriately,
- **
Install and configure PCs **and associated peripherals and software,
- Provide support for all Hardware and software related issues, including infrastructure, as directed,
- Provide support for local, EMEA and Global projects and initiatives as directed by management,
- Adherence to the Global Enterprise Services (GES) Standards and Customer Focussed Service ethos.
- And many, many others!

Who Are We Looking For

Skills That Will Help You to Succeed Even More
- Experience** in a similar position (Service Desk, Technical Support, Hardware Support etc),**
- Excellent written and spoken communication** skills in English and French,**
- Ability to work independently when needed.

What is in it For You?
- Great work conditions inside a large, worldwide group,
- Opportunity to work with the latest technologies (like Office356),
- Employment contract,
- Flexible working hours and occasionally home office,
- Career development opportunities.
**Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.**

**Location**:
MA-Casablanca, Morocco (Boulevard Al Quods)

**Time Type**:
Full time

**Job Category**:
Information Technology
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Rapport de travail