14 Emplois pour Bmce bank of africa - Casablanca

**Position:**
Customer Service Representative - Italian speaker
**Job Description:**
**About US:**
Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Representative with Italian .**
**Our story**
As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
**What You Will Be Doing at Arrow?**
The **Customer Service Representative** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
+ Order to Invoice process.
+ **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail).
+ Order Management.
+ Managing and responding to all requested customer backlog changes.
+ Close cooperation with other departments like Sales, Assets and Logistics.
+ Driving **On-Time-Delivery performance** in line with **customer and company goals.**
+ Generating **customer satisfaction** .
+ Close **teamwork** with **Inside Sales** and **Product Management.**
+ Managing customer reserved **inventory** .
+ Driving **efficiency** .
**What Are We Looking For?**
+ **Advance level of English,** plus one of the following languages in advance level, **Italian** .
+ **At least 1-2 years of Customer Service, Order Management** or **Sales experience.**
+ Good knowledge of MS Office, Excel required.
+ Accountability.
+ **Communication and coordination** skills.
+ **Customer-oriented** attitude.
+ **Team player.**
**What is in it For You?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance.
+ Very good working atmosphere in a team of passionate collaborators.
+ Work culture where you can make an impact.
+ Dynamic environment with a **friendly work atmosphere.**
+ Interesting career development opportunities in a quickly growing environment.
+ Working within an international organization, recognized worldwide in its sector.
#LI-HL1
**Do you see yourself as our future colleague? If yes - send us your application.**
**_PLEASE ATTACH YOUR RESUME IN ENGLISH_**
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position:**
Customer Service Associate with Italian
**Job Description:**
**Our story**
As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
**About US:**
Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Associate.**
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
**What You Will Be Doing at Arrow?**
The **Customer Service Associate** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
+ Order to Invoice process.
+ **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail).
+ Order Management.
+ Managing and responding to all requested customer backlog changes.
+ Close cooperation with other departments like Sales, Assets and Logistics.
+ Driving **On-Time-Delivery performance** in line with **customer and company goals.**
+ Generating **customer satisfaction** .
+ Close **teamwork** with **Inside Sales** and **Product Management.**
+ Managing customer reserved **inventory** .
+ Driving **efficiency** .
**What Are We Looking For?**
+ **Advance level of English,** plus one of the following languages in advance level, **Italian** .
+ **At least 1-2 years of Customer Service, Order Management** or **Sales experience.**
+ Good knowledge of MS Office, Excel required.
+ Accountability.
+ **Communication and coordination** skills.
+ **Customer-oriented** attitude.
+ **Team player.**
**What is in it For You?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance.
+ Very good working atmosphere in a team of passionate collaborators.
+ Work culture where you can make an impact.
+ Dynamic environment with a **friendly work atmosphere.**
+ Interesting career development opportunities in a quickly growing environment.
+ Working within an international organization, recognized worldwide in its sector.
#LI-MM2
**Do you see yourself as our future colleague? If yes - send us your application.**
**_PLEASE ATTACH YOUR RESUME IN ENGLISH_**
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position:**
Customer Service Representative with Spanish
**Job Description:**
**About US:**
Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Representative .**
**Our story**
As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
**What You Will Be Doing at Arrow?**
The **Customer Service Representative** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
+ Order to Invoice process.
+ **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail).
+ Order Management.
+ Managing and responding to all requested customer backlog changes.
+ Close cooperation with other departments like Sales, Assets and Logistics.
+ Driving **On-Time-Delivery performance** in line with **customer and company goals.**
+ Generating **customer satisfaction** .
+ Close **teamwork** with **Inside Sales** and **Product Management.**
+ Managing customer reserved **inventory** .
+ Driving **efficiency** .
**What Are We Looking For?**
+ **Advance level of English,** plus one of the following languages in advance level, **Spanish** .
+ **At least 1-2 years of Customer Service, Order Management** or **Sales experience.**
+ Good knowledge of MS Office, Excel required.
+ Accountability.
+ **Communication and coordination** skills.
+ **Customer-oriented** attitude.
+ **Team player.**
**What is in it For You?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance.
+ Very good working atmosphere in a team of passionate collaborators.
+ Work culture where you can make an impact.
+ Dynamic environment with a **friendly work atmosphere.**
+ Interesting career development opportunities in a quickly growing environment.
+ Working within an international organization, recognized worldwide in its sector.
#LI-HL1
**Do you see yourself as our future colleague? If yes - send us your application.**
**_PLEASE ATTACH YOUR RESUME IN ENGLISH_**
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible.**
You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.
**How you will contribute**
You will:
+ **Manage the order fulfilment process, respecting the customer segment and channel mix**
+ **Balance supply constraints and delivery of service levels through cross-functional alignment**
+ **Use appropriate tools and processes such as availability checks and stock allocation rules**
+ **Effectively manage new product introductions and product withdrawals to maximise sales and to minimise write-offs**
+ **Work with cross functional teams to bring better efficiency and process enhancements.**
+ **Measure performance across Order to cash**
+ **Ensuring the correct process, systems & capability within Order to Cash as well as customer collaboration framework to best serve our customers.**
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge :
+ **Good numerical, analytical and logical reasoning skills**
+ **Microsoft office applications**
+ **High-level of SAP competence**
+ **A customer-facing role within customer service, logistics or sales**
+ **Experience in an order-to-cash environment**
+ **Experience in customer service, logistics and sales**
+ **Good knowledge of the total supply chain/order-to-cash process**
+ **Strong analytical and problem-solving skills**
**More about this role**
+ **Strong Knowledge of foundational supply chain related processes across the end-to-end supply chain**
+ **Experience in Continuous Improvement and managing projects**
+ **Working knowledge and experience in end to end Order to Cash business processes**
+ **Knowledge of SAP OTC and interfaces to Trade Management, Sales Management and APO**
+ **Able to influence, negotiate and apply commercial acumen**
+ **Min 8-10 year's experience in General/Basic Background in Functional Area**
+ **Experience in Change and Execution Management**
No Relocation support available
**Business Unit Summary**
**Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

Manage and respond to customer inquiries via phone, email, and chat in both French and English. Provide accurate information about products and services. Resolve customer issues promptly and efficiently. Maintain customer records and update information as needed. Collaborate with other departments to ensure customer satisfaction.
Profil Recherché
Fluency in French and English (both spoken and written).



Previous experience in customer service or client relations preferred.



Excellent communication and interpersonal skills.



Ability to multitask and work in a fast-paced environment.



Strong problem-solving skills and attention to detail.
Avantages sociaux et autres
Competitive salary and benefits.



Supportive and dynamic work environment.



Opportunities for growth and professional development.
Amplitude horaire
Shift rotatif (44h/week)

Due to our continued growth and success, we are expanding our team in Morocco. We are seeking to hire bilingual Customer Service Specialists with a sales focus. The Customer service and sales specialist will handle customer relationships through chat and phone interactions, resolving issues, recommending products and ensuring all appropriate follow-up to confirm complete customer satisfaction. We are seeking candidates who demonstrate strong written and verbal communication abilities in both English and French. The company offers a structured program designed to help employees progress in their careers by providing opportunities for skill development, training, and potential promotion within the organization, allowing them to move into more challenging and rewarding roles over time. WHAT WE OFFER (WHY YOU SHOULD JOIN OUR TEAM?) Career growth and development with our Advancement program. Full-time paid training and our trainers will teach you everything you need to reach your potential. Stability of employment, social benefits and stimulating performance premiums. A diverse, equitable and family-friendly work environment.
Profil Recherché
QUALIFICATIONS



Excellent customer service with superb communication skills with a passion for helping people.

Ability to provide attentive, courteous and efficient customer service through the quality of your service delivery.



A strong enthusiasm and drive to actively promote and sell products or services.

Assist and advise customers with solutions adapted to their needs.

Ability to work in a fast-paced, computer environment with strong organizational and time management skills.

Proven problem-solving skills and technical aptitude.

Punctuality and respect for work schedules.
Avantages sociaux et autres
CNSS + AMO + Private insurance

Paid training

Transport provided for each shift

Full-time position

Rotating shifts (12 PM - 5 AM) – Evening Shift

Net salary + bonuses

Hourly wage with bonuses
Amplitude horaire
Rotating shifts (12 PM - 5 AM) – Evening Shift

TELUS Digital is hiring agents for customer support. It's a bilingual (French AND English) position for the Canadian market. You'll have to handle inbound and outbound calls to ensure customer satisfaction.
Profil Recherché
We're looking for agents that speak French and English fluently (B2 min in French and B1 min in English)



you must have a previous experience in call center.

you must be comfortable with night shifts as we offer 24/7 support to our clients.

you must be living in Casablanca.*



we do not accept students.
Avantages sociaux et autres
We have a very inclusive environment and we make sure that everyone is treated fairly.



The building is equipped with a free Gym that team members can use freely, as well as gaming rooms, dinning rooms, prayer rooms etc.



We have referral programs that rewards you financially for every successful referral you make.
Amplitude horaire
Rotating hours (44h/week)

Following a quality training, your missions will be as follows: • Detecting our customers' needs in order to provide them with the right solution; • Developing the customer portfolio; • Marketing and promoting products (Internet, fixed and TV);• Ensure additional sales; • Being able to advise customers on services & products; • Being able to propose UPGRADE after identifying the customer's needs
Profil Recherché
Profil Recherché • Fluently bilingual (English and French) with excellent oral and written communication skills;• Demonstrate a competitive spirit, have stamina and commercial aggressiveness;• Ability to multi-task and meet pre-established objectives;• Excellent organizational skills and sense of priorities;• Availability to work full time according to the following schedule. Avantages sociaux et autres • Paid training from day one.• Open-ended contract (CDI), offering you stability and security.• Comprehensive social security to guarantee your well-being.• Private health insurance with attractive reimbursement rates.• Free transportation provided (door to door transportation for night shifts),• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc). « Chez Cnexia, nous offrons des opportunités égales à tous, sans distinction de race, couleur, origine, religion, sexe, nationalité, âge, citoyenneté, statut matrimonial ou handicap.
Avantages sociaux et autres
• Une formation rémunérée dès le premier jour
• Un contrat à durée indéterminée
• Une sécurité sociale.
• Des Primes déplafonnées.
• Une assurance maladie privée avec un taux de remboursement intéressant.
• Un transport gratuitement assuré
Amplitude horaire
24H/24H

Help customers in both French and English with care and professionalism Answer questions, solve problems, and share helpful product information Keep customers happy by communicating clearly and effectively Work closely with other departments to quickly resolve customer needs
Profil Recherché
Comfortable communicating in both French and English, spoken and written



Great communicator with a can-do, positive attitude



Previous customer service experience is a must



Able to juggle different tasks in a busy, dynamic work environment
Avantages sociaux et autres
Competitive pay and benefits

Supportive and dynamic team atmosphere
Amplitude horaire
Rotating hours (44h/week)