52 Emplois pour Specialist customer service location - Casablanca
Specialist Customer Service Location
Casablanca, Grand Casablanca
LEONI
Emploi consulté
Description De L'emploi
**Company Description** LEONI** is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around **85,000 employees** in **27 countries** and generated consolidated sales of **EUR 5 billion** in 2024.
**And we are looking for you.**
- Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
- Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
- Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
- Gathers and shares information regarding customer production program
- Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
- Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency
- measures are not sufficient
- Manages customer packaging
- Manages customer logistics complaints
- Conducts cycle counting and stock take to ensure inventory accuracy in the ADC'.
- Supports implementation of customers terms, conditions and standards, including customer specific processes
- Monitors actual costs & implements actions to reach costs targets and contributes to yearly planning of structure cost budget
- Supports sales for VCM related recharges to customers (obsolete material, freights, services)
Team Leader: Regularly reviews the supplier delivery performance evaluation
**Qualifications**
- ** Level of Education**: Master’s degree (BAC+5)
- ** Branch Of Study**:Supply chain management, Logistics management.
- ** Experience**: 2 Years.
- ** Language**: French and English are mandatory**
**Additional Information**
- A competitive and tariff-based Salary.
- Growing both professionally and personally by means of the various learning and training activities of the LEONI academy
- An Open, tolerant and diverse work environment
- People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text._
LEONI Wiring Systems Berrechid S.A.
**And we are looking for you.**
- Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
- Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
- Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
- Gathers and shares information regarding customer production program
- Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
- Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency
- measures are not sufficient
- Manages customer packaging
- Manages customer logistics complaints
- Conducts cycle counting and stock take to ensure inventory accuracy in the ADC'.
- Supports implementation of customers terms, conditions and standards, including customer specific processes
- Monitors actual costs & implements actions to reach costs targets and contributes to yearly planning of structure cost budget
- Supports sales for VCM related recharges to customers (obsolete material, freights, services)
Team Leader: Regularly reviews the supplier delivery performance evaluation
**Qualifications**
- ** Level of Education**: Master’s degree (BAC+5)
- ** Branch Of Study**:Supply chain management, Logistics management.
- ** Experience**: 2 Years.
- ** Language**: French and English are mandatory**
**Additional Information**
- A competitive and tariff-based Salary.
- Growing both professionally and personally by means of the various learning and training activities of the LEONI academy
- An Open, tolerant and diverse work environment
- People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text._
LEONI Wiring Systems Berrechid S.A.
Désolé, cet emploi n'est pas disponible dans votre région
L'emploi n'est plus disponible
Ce poste n'est plus répertorié sur WhatJobs. L'employeur est peut-être en train d'examiner les candidatures, a pourvu le poste ou a supprimé l'offre.
Cependant, nous avons des emplois similaires disponibles pour vous ci-dessous.
Help Desk Logiciel
Casablanca, Grand Casablanca
Aujourd'hui
Emploi consulté
Description De L'emploi
Casablanca
- Publiée le: 25 Jan-14:50
- Annonce N°:
Administration de l’outil de Ticketing (création des comptes, groupes, rôles.)
Suivi particulier des incidents liés aux projets métiers (relance, détection des incidents majeures, suivi et clôture des incidents)
Gestion des réclamations client (RC).
Contrat d’Assistance Informatique 8 / 46
Suivi du cycle de vie des incidents : de l’apparition jusqu’à la résolution définitive.
Affectation des Incidents et problèmes software aux services concernés
Classification des incidents et problèmes selon leurs sévérités
Faire sortir les indicateurs périodiques de performances des incidents soft.
Contrôle de l’état d’avancement des appels affecté aux services concerné.
Assurer un support de qualité à l’utilisateur final.
Suivi et relance en cas de retard.
Notification par mail des sites dans le cas où la panne rentre dans le cadre de leurs périmètres.
Mise à jour des appels effectués dans le but de vérifier la résolution des incidents.
Tâches de Reporting
Elaboration des tableaux de Bord des Incidents Software.
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : A discuter
- Entreprise : 3N Systèmes
- Salaire : A discuter
- Niveau d'études : Bac plus 5
- Annonceur:
- farah
- Publiée le: 25 Jan-14:50
- Annonce N°:
Administration de l’outil de Ticketing (création des comptes, groupes, rôles.)
Suivi particulier des incidents liés aux projets métiers (relance, détection des incidents majeures, suivi et clôture des incidents)
Gestion des réclamations client (RC).
Contrat d’Assistance Informatique 8 / 46
Suivi du cycle de vie des incidents : de l’apparition jusqu’à la résolution définitive.
Affectation des Incidents et problèmes software aux services concernés
Classification des incidents et problèmes selon leurs sévérités
Faire sortir les indicateurs périodiques de performances des incidents soft.
Contrôle de l’état d’avancement des appels affecté aux services concerné.
Assurer un support de qualité à l’utilisateur final.
Suivi et relance en cas de retard.
Notification par mail des sites dans le cas où la panne rentre dans le cadre de leurs périmètres.
Mise à jour des appels effectués dans le but de vérifier la résolution des incidents.
Tâches de Reporting
Elaboration des tableaux de Bord des Incidents Software.
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : A discuter
- Entreprise : 3N Systèmes
- Salaire : A discuter
- Niveau d'études : Bac plus 5
- Annonceur:
- farah
Désolé, cet emploi n'est pas disponible dans votre région
0
Help Desk Logiciel
Casablanca, Grand Casablanca
3N Systèmes
Aujourd'hui
Emploi consulté
Description De L'emploi
Administration de l’outil de Ticketing (création des comptes, groupes, rôles.)
Suivi particulier des incidents liés aux projets métiers (relance, détection des incidents majeures, suivi et clôture des incidents)
Gestion des réclamations client (RC).
Contrat d’Assistance Informatique 8 / 46
Suivi du cycle de vie des incidents : de l’apparition jusqu’à la résolution définitive.
Affectation des Incidents et problèmes software aux services concernés
Classification des incidents et problèmes selon leurs sévérités
Faire sortir les indicateurs périodiques de performances des incidents soft.
Contrôle de l’état d’avancement des appels affecté aux services concerné.
Assurer un support de qualité à l’utilisateur final.
Suivi et relance en cas de retard.
Notification par mail des sites dans le cas où la panne rentre dans le cadre de leurs périmètres.
Mise à jour des appels effectués dans le but de vérifier la résolution des incidents.
Tâches de Reporting
Elaboration des tableaux de Bord des Incidents Software.
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : A discuter
- Entreprise : 3N Systèmes
- Salaire : A discuter
- Niveau d'études : Bac plus 5
Suivi particulier des incidents liés aux projets métiers (relance, détection des incidents majeures, suivi et clôture des incidents)
Gestion des réclamations client (RC).
Contrat d’Assistance Informatique 8 / 46
Suivi du cycle de vie des incidents : de l’apparition jusqu’à la résolution définitive.
Affectation des Incidents et problèmes software aux services concernés
Classification des incidents et problèmes selon leurs sévérités
Faire sortir les indicateurs périodiques de performances des incidents soft.
Contrôle de l’état d’avancement des appels affecté aux services concerné.
Assurer un support de qualité à l’utilisateur final.
Suivi et relance en cas de retard.
Notification par mail des sites dans le cas où la panne rentre dans le cadre de leurs périmètres.
Mise à jour des appels effectués dans le but de vérifier la résolution des incidents.
Tâches de Reporting
Elaboration des tableaux de Bord des Incidents Software.
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : A discuter
- Entreprise : 3N Systèmes
- Salaire : A discuter
- Niveau d'études : Bac plus 5
Désolé, cet emploi n'est pas disponible dans votre région
1
Agent Help Desk Bilingue - Hybride
Casablanca, Grand Casablanca
NOVANCY ONE
Aujourd'hui
Emploi consulté
Description De L'emploi
**Missions**:
- Installation, maintenance et support poste de travail.
- Préparation et vérification des postes de travail pour les employés en télétravail.- Assistance technique et support des agents et gestionnaires sur place.
- Création et suivi des requêtes Equipment et inventaire technologique.
- Assistance à la gestion des incidents, ainsi que pendant les changements planifient - fonctionnalité.
- Configuration et testing.
- Coordination avec des fournisseurs des produits technologiques.
- Documentation et définition des guides, aide-mémoire et descriptives de processus.
- Ouverture des billets avec les partenaires et fournisseurs,
**Profil recherché**:
- Diplôme BAC + 3 en informatique /en systèmes d’information ou formation équivalente.
- Connaissance approfondie du réseautage IP et de la sécurité du réseau, y compris la détection d’intrusion, la zone sécurisée, le chiffrement, IP Sec, RPV, MPLS/RPV, tunnels RPV intersites, SSL/RPV, services mandataires, F5, authentification multifactorielle.
- Posséder une très grande intégrité personnelle, savoir s’occuper de questions confidentielles de manière professionnelle et faire preuve d’un excellent jugement et d’une grande maturité.
- Excellentes aptitudes pour la communication en français et compétences intermédiaires de l’anglais à l’écrit et à l’oral.
- Installation, maintenance et support poste de travail.
- Préparation et vérification des postes de travail pour les employés en télétravail.- Assistance technique et support des agents et gestionnaires sur place.
- Création et suivi des requêtes Equipment et inventaire technologique.
- Assistance à la gestion des incidents, ainsi que pendant les changements planifient - fonctionnalité.
- Configuration et testing.
- Coordination avec des fournisseurs des produits technologiques.
- Documentation et définition des guides, aide-mémoire et descriptives de processus.
- Ouverture des billets avec les partenaires et fournisseurs,
**Profil recherché**:
- Diplôme BAC + 3 en informatique /en systèmes d’information ou formation équivalente.
- Connaissance approfondie du réseautage IP et de la sécurité du réseau, y compris la détection d’intrusion, la zone sécurisée, le chiffrement, IP Sec, RPV, MPLS/RPV, tunnels RPV intersites, SSL/RPV, services mandataires, F5, authentification multifactorielle.
- Posséder une très grande intégrité personnelle, savoir s’occuper de questions confidentielles de manière professionnelle et faire preuve d’un excellent jugement et d’une grande maturité.
- Excellentes aptitudes pour la communication en français et compétences intermédiaires de l’anglais à l’écrit et à l’oral.
Désolé, cet emploi n'est pas disponible dans votre région
2
Customer Service Representative
Casablanca, Grand Casablanca
Gorilla Army Surplus
Aujourd'hui
Emploi consulté
Description De L'emploi
**About Us**:
Gorilla Surplus is a leading retailer specializing in premium outdoor gear, tactical equipment, and adventure essentials. From military-grade gear to outdoor apparel, we offer a diverse selection catering to military personnel, law enforcement agencies, and outdoor enthusiasts alike. Our commitment to customer satisfaction is unwavering, as we strive to provide expert guidance, personalized recommendations, and seamless order fulfillment. Join our team and be part of an organization dedicated to empowering individuals to conquer their adventures with confidence.
**Job Overview**:
We're seeking a dynamic Senior Customer Service Specialist to lead and inspire our team to unparalleled heights of excellence. This role isn't just about fielding inquiries, it's about shaping the customer experience, empowering your team, and driving innovation through insightful research.
**Key Responsibilities**:
- **Leadership Excellence**: Lead by example, providing guidance and mentorship to our customer service team. Foster a culture of continuous improvement, ensuring each team member reaches their full potential.
- **Training Mastery**: Develop and implement comprehensive training programs to equip team members with the skills and knowledge necessary to excel in their roles. Conduct regular coaching sessions to refine techniques and address any performance gaps.
- **Research Guru**: Dive deep into customer insights, market trends, and industry best practices to identify opportunities for improvement. Utilize research findings to enhance our customer service strategies and stay ahead of the curve.
- **Problem-Solving Prodigy**: Tackle complex customer issues with finesse, leveraging your expertise to provide effective solutions. Lead your team in developing creative problem-solving techniques and fostering a customer-centric mindset.
- **Collaboration Champion**: Foster strong cross-functional partnerships with departments such as product development, marketing, and sales to ensure a seamless customer experience. Serve as a liaison between frontline staff and upper management, effectively communicating insights and recommendations.
- **Performance Monitoring**: Establish performance metrics and KPIs to track team performance and customer satisfaction levels. Analyze data regularly to identify areas for improvement and implement strategies to drive results.
**Qualifications**:
- Minimum of 2 years in a customer service role, preferably a leadership or supervisory capacity.
- Proven ability to conduct thorough research and translate findings into actionable insights.
- Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Strong analytical and critical thinking skills, with a demonstrated ability to effectively solve complex problems.
- Experience leading and developing high-performing teams, with a focus on coaching and mentorship.
- Ability to thrive in a fast-paced environment and adapt quickly to changing priorities and business needs.
**Salary**: 3,000.00DH - 6,000.00DH per month
Application Question(s):
- How many years of work experience do you have as a Customer service representative?
- What's your expected monthly salary in USD?
**Language**:
- English (required)
Gorilla Surplus is a leading retailer specializing in premium outdoor gear, tactical equipment, and adventure essentials. From military-grade gear to outdoor apparel, we offer a diverse selection catering to military personnel, law enforcement agencies, and outdoor enthusiasts alike. Our commitment to customer satisfaction is unwavering, as we strive to provide expert guidance, personalized recommendations, and seamless order fulfillment. Join our team and be part of an organization dedicated to empowering individuals to conquer their adventures with confidence.
**Job Overview**:
We're seeking a dynamic Senior Customer Service Specialist to lead and inspire our team to unparalleled heights of excellence. This role isn't just about fielding inquiries, it's about shaping the customer experience, empowering your team, and driving innovation through insightful research.
**Key Responsibilities**:
- **Leadership Excellence**: Lead by example, providing guidance and mentorship to our customer service team. Foster a culture of continuous improvement, ensuring each team member reaches their full potential.
- **Training Mastery**: Develop and implement comprehensive training programs to equip team members with the skills and knowledge necessary to excel in their roles. Conduct regular coaching sessions to refine techniques and address any performance gaps.
- **Research Guru**: Dive deep into customer insights, market trends, and industry best practices to identify opportunities for improvement. Utilize research findings to enhance our customer service strategies and stay ahead of the curve.
- **Problem-Solving Prodigy**: Tackle complex customer issues with finesse, leveraging your expertise to provide effective solutions. Lead your team in developing creative problem-solving techniques and fostering a customer-centric mindset.
- **Collaboration Champion**: Foster strong cross-functional partnerships with departments such as product development, marketing, and sales to ensure a seamless customer experience. Serve as a liaison between frontline staff and upper management, effectively communicating insights and recommendations.
- **Performance Monitoring**: Establish performance metrics and KPIs to track team performance and customer satisfaction levels. Analyze data regularly to identify areas for improvement and implement strategies to drive results.
**Qualifications**:
- Minimum of 2 years in a customer service role, preferably a leadership or supervisory capacity.
- Proven ability to conduct thorough research and translate findings into actionable insights.
- Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Strong analytical and critical thinking skills, with a demonstrated ability to effectively solve complex problems.
- Experience leading and developing high-performing teams, with a focus on coaching and mentorship.
- Ability to thrive in a fast-paced environment and adapt quickly to changing priorities and business needs.
**Salary**: 3,000.00DH - 6,000.00DH per month
Application Question(s):
- How many years of work experience do you have as a Customer service representative?
- What's your expected monthly salary in USD?
**Language**:
- English (required)
Désolé, cet emploi n'est pas disponible dans votre région
3
Customer Service Representative (H/F)
Casablanca, Grand Casablanca
H&F associates
Aujourd'hui
Emploi consulté
Description De L'emploi
Pour le compte de l'un de nos clients, une multinational opère dans le secteur construction est à la recherche d'un **Customer Service Representative**.
Poste basé à Casablanca.
Profil:
- Une formation bac+2/3
- Une expérience de 4 ans dans un poste similaire
- Une expérience dans la télévente est obligatoire
- Une expérience dans un centre d'appel est souhaitable
- Avoir la fibre commerciale
Type d'emploi : Temps plein, CDI
Capacité à faire le trajet ou à déménager:
- Casablanca: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)
Formation:
- Bac + 2 (BTS, DUT) (Optionnel)
Langue:
- Anglais (Optionnel)
Poste basé à Casablanca.
Profil:
- Une formation bac+2/3
- Une expérience de 4 ans dans un poste similaire
- Une expérience dans la télévente est obligatoire
- Une expérience dans un centre d'appel est souhaitable
- Avoir la fibre commerciale
Type d'emploi : Temps plein, CDI
Capacité à faire le trajet ou à déménager:
- Casablanca: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)
Formation:
- Bac + 2 (BTS, DUT) (Optionnel)
Langue:
- Anglais (Optionnel)
Désolé, cet emploi n'est pas disponible dans votre région
4
Urgent Hiring! Customer Service Representative @
Casablanca, Grand Casablanca
TELUS International
Aujourd'hui
Emploi consulté
Description De L'emploi
We are TELUS International a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
What will you do?
The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
- Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers' orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends,
Who are you?
- EXPERIENCED IN SALES!
- With 6 months of call center experience
- You have a good sense of service and listening skills
- You have a very GOOD level of French and English (bilingual profile)
We are looking for talented and passionate people like You! Join our team!
Social and other benefits
What do we offer?
- Vouchers for Ramadan!
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more!Time rangeRotating hours (44h/week)Net salary + bonusesInteresting package (Fixed salary + attractive bonuses)
Time range
Rotating hours (44h/week)
Net salary + bonuses
Interesting package (Fixed salary + attractive bonuses)
Pay: 4,000.00DH - 8,000.00DH per month
**Language**:
- English (required)
- French (required)
**Location**:
- Casablanca (required)
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
What will you do?
The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
- Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers' orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends,
Who are you?
- EXPERIENCED IN SALES!
- With 6 months of call center experience
- You have a good sense of service and listening skills
- You have a very GOOD level of French and English (bilingual profile)
We are looking for talented and passionate people like You! Join our team!
Social and other benefits
What do we offer?
- Vouchers for Ramadan!
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more!Time rangeRotating hours (44h/week)Net salary + bonusesInteresting package (Fixed salary + attractive bonuses)
Time range
Rotating hours (44h/week)
Net salary + bonuses
Interesting package (Fixed salary + attractive bonuses)
Pay: 4,000.00DH - 8,000.00DH per month
**Language**:
- English (required)
- French (required)
**Location**:
- Casablanca (required)
Désolé, cet emploi n'est pas disponible dans votre région
5
Now Hiring! Customer Service Representative W
Casablanca, Grand Casablanca
TELUS International
Aujourd'hui
Emploi consulté
Description De L'emploi
We are TELUS International a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
**What will you do?**
The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
- Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers' orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends,
**Who are you?**
- **EXPERIENCED IN SALES!**
- You have a good sense of service and listening skills
- You have a very GOOD level of French and English (bilingual profile)
- A first experience in a call center is desirable but not necessary, a full training and support will be given.
**We are looking for talented and passionate people like You! Join our team!**
**Social and other benefits**
**What do we offer?**
- Vouchers for Ramadan!
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more!Time rangeRotating hours (44h/week)Net salary + bonusesInteresting package (Fixed salary + attractive bonuses)
**Time range**
Rotating hours (44h/week)
**Net salary + bonuses**
Interesting package (Fixed salary + attractive bonuses)
Pay: 4,000.00DH - 8,000.00DH per month
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
**What will you do?**
The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
- Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers' orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends,
**Who are you?**
- **EXPERIENCED IN SALES!**
- You have a good sense of service and listening skills
- You have a very GOOD level of French and English (bilingual profile)
- A first experience in a call center is desirable but not necessary, a full training and support will be given.
**We are looking for talented and passionate people like You! Join our team!**
**Social and other benefits**
**What do we offer?**
- Vouchers for Ramadan!
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more!Time rangeRotating hours (44h/week)Net salary + bonusesInteresting package (Fixed salary + attractive bonuses)
**Time range**
Rotating hours (44h/week)
**Net salary + bonuses**
Interesting package (Fixed salary + attractive bonuses)
Pay: 4,000.00DH - 8,000.00DH per month
Désolé, cet emploi n'est pas disponible dans votre région
Soyez le premier informé
À propos du dernier Specialist customer service location Emplois dans Casablanca !
6
Field Service Support Representative
Casablanca, Grand Casablanca
Eaton
Aujourd'hui
Emploi consulté
Description De L'emploi
The primary function of the **Field Service Support Representative** is to provide support to the Field Service Technicians, in **France**. The role is based in **Casablanca**.
**What you’ll do**:
- ** Support Field Service Engineers**: Provide assistance to Field Service Engineers and Technicians in France to schedule and perform preventive maintenance (contract or commissioning of new UPS systems).
- ** Review Maintenance Reports**: Debrief and analyze maintenance reports received from Field Service Engineers to ensure quality and compliance.
- ** Contract Status Verification**: Check contract statuses in SAP to determine if contracts are active and update them as necessary.
- ** Contract Updates**: Maintain and update contracts in SAP to ensure accurate records.
- ** Logistics Support**: Provide backup support to the logistics team as needed.
- ** Promote Eaton’s Goals**: Foster an environment that promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds strong customer relationships.
**Qualifications**:
- BS/MS degree in Business or other approved discipline.
**Skills**:
- Knowledge of Salesforce (Case Management, Field Service);
- Familiarity with SAP;
- Microsoft Office;
- PowerApps;
- Excellent communication in French;
- Communication in English (Intermediate level or higher).
**What we offer**:
- Competitive compensation and benefits package;
- Flexible working solution;
- Challenging projects in dynamic collaborative team in an international environment;
- We care about Inclusion and diversity, and we care about you
- in Eaton we have several initiatives celebrating diversity and making our daily life more inclusive;
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible;
- We make your wellbeing matter - we offer Health Insurance Plan and a Company Welfare Plan for all Eaton Employees;
- We make your growth matter - we invest in our employee for the long term with annual performance& Development reviews;
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
- We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law._
LI-AM7
**What you’ll do**:
- ** Support Field Service Engineers**: Provide assistance to Field Service Engineers and Technicians in France to schedule and perform preventive maintenance (contract or commissioning of new UPS systems).
- ** Review Maintenance Reports**: Debrief and analyze maintenance reports received from Field Service Engineers to ensure quality and compliance.
- ** Contract Status Verification**: Check contract statuses in SAP to determine if contracts are active and update them as necessary.
- ** Contract Updates**: Maintain and update contracts in SAP to ensure accurate records.
- ** Logistics Support**: Provide backup support to the logistics team as needed.
- ** Promote Eaton’s Goals**: Foster an environment that promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds strong customer relationships.
**Qualifications**:
- BS/MS degree in Business or other approved discipline.
**Skills**:
- Knowledge of Salesforce (Case Management, Field Service);
- Familiarity with SAP;
- Microsoft Office;
- PowerApps;
- Excellent communication in French;
- Communication in English (Intermediate level or higher).
**What we offer**:
- Competitive compensation and benefits package;
- Flexible working solution;
- Challenging projects in dynamic collaborative team in an international environment;
- We care about Inclusion and diversity, and we care about you
- in Eaton we have several initiatives celebrating diversity and making our daily life more inclusive;
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible;
- We make your wellbeing matter - we offer Health Insurance Plan and a Company Welfare Plan for all Eaton Employees;
- We make your growth matter - we invest in our employee for the long term with annual performance& Development reviews;
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
- We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law._
LI-AM7
Désolé, cet emploi n'est pas disponible dans votre région
7
Fr/eng Sales Representative - Customer Service
Casablanca, Grand Casablanca
TELUS International Morocco
Aujourd'hui
Emploi consulté
Description De L'emploi
**What will you do?**
The Sales Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
- Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers' orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends,
**Who are you?**
- Experience in Sales is required
- You have a good sense of service and listening skills
- Can speak GOOD level of French and English (bilingual profile)
- With at least 6 months call center experience.
**Social and other benefits**
**What do we offer?**
- Vouchers for Ramadan!
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more!
Time range Rotating hours (44h/week) Net salary + bonuses
Interesting package (Fixed salary + attractive bonuses)
We are looking for talented and passionate people like You! Join our team!
Pay: 4,000.00DH - 8,000.00DH per month
Application Question(s):
- Do you have a call center experience?
- Do you have sales experience?
**Education**:
- Primary (preferred)
**Language**:
- French (preferred)
- English (preferred)
**Location**:
- Casablanca (required)
The Sales Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.
- Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
- Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.
- Simultaneously navigating through multiple systems and tools while interacting with customers.
- Processing customers' orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends,
**Who are you?**
- Experience in Sales is required
- You have a good sense of service and listening skills
- Can speak GOOD level of French and English (bilingual profile)
- With at least 6 months call center experience.
**Social and other benefits**
**What do we offer?**
- Vouchers for Ramadan!
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more!
Time range Rotating hours (44h/week) Net salary + bonuses
Interesting package (Fixed salary + attractive bonuses)
We are looking for talented and passionate people like You! Join our team!
Pay: 4,000.00DH - 8,000.00DH per month
Application Question(s):
- Do you have a call center experience?
- Do you have sales experience?
**Education**:
- Primary (preferred)
**Language**:
- French (preferred)
- English (preferred)
**Location**:
- Casablanca (required)
Désolé, cet emploi n'est pas disponible dans votre région
8
Customer Support Associate - Italian
Casablanca, Grand Casablanca
Arrow Electronics
Publié il y a 13 jours
Emploi consulté
Description De L'emploi
**Position:**
Customer Support Associate - Italian
**Job Description:**
**Our story**
As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
**About US:**
Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Associate.**
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
**What You Will Be Doing at Arrow?**
The **Customer Service Associate** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
+ Order to Invoice process.
+ **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail).
+ Order Management.
+ Managing and responding to all requested customer backlog changes.
+ Close cooperation with other departments like Sales, Assets and Logistics.
+ Driving **On-Time-Delivery performance** in line with **customer and company goals.**
+ Generating **customer satisfaction** .
+ Close **teamwork** with **Inside Sales** and **Product Management.**
+ Managing customer reserved **inventory** .
+ Driving **efficiency** .
**What Are We Looking For?**
+ **Advance level of English,** plus **advance level of** **Ita** **lian** .
+ **At least 1-2 years of Customer Service, Order Management** or **Sales experience.**
+ Good knowledge of MS Office, Excel required.
+ Accountability.
+ **Communication and coordination** skills.
+ **Customer-oriented** attitude.
+ **Team player.**
**What is in it For You?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance.
+ Very good working atmosphere in a team of passionate collaborators.
+ Work culture where you can make an impact.
+ Dynamic environment with a **friendly work atmosphere.**
+ Interesting career development opportunities in a quickly growing environment.
+ Working within an international organization, recognized worldwide in its sector.
#LI-MM2
**Do you see yourself as our future colleague? If yes - send us your application.**
**_PLEASE ATTACH YOUR RESUME IN ENGLISH_**
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Customer Support Associate - Italian
**Job Description:**
**Our story**
As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
**About US:**
Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Associate.**
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
**What You Will Be Doing at Arrow?**
The **Customer Service Associate** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
+ Order to Invoice process.
+ **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail).
+ Order Management.
+ Managing and responding to all requested customer backlog changes.
+ Close cooperation with other departments like Sales, Assets and Logistics.
+ Driving **On-Time-Delivery performance** in line with **customer and company goals.**
+ Generating **customer satisfaction** .
+ Close **teamwork** with **Inside Sales** and **Product Management.**
+ Managing customer reserved **inventory** .
+ Driving **efficiency** .
**What Are We Looking For?**
+ **Advance level of English,** plus **advance level of** **Ita** **lian** .
+ **At least 1-2 years of Customer Service, Order Management** or **Sales experience.**
+ Good knowledge of MS Office, Excel required.
+ Accountability.
+ **Communication and coordination** skills.
+ **Customer-oriented** attitude.
+ **Team player.**
**What is in it For You?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance.
+ Very good working atmosphere in a team of passionate collaborators.
+ Work culture where you can make an impact.
+ Dynamic environment with a **friendly work atmosphere.**
+ Interesting career development opportunities in a quickly growing environment.
+ Working within an international organization, recognized worldwide in its sector.
#LI-MM2
**Do you see yourself as our future colleague? If yes - send us your application.**
**_PLEASE ATTACH YOUR RESUME IN ENGLISH_**
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
9