99 Emplois pour Réservations - Maroc
Reservations Supervisor
Massa, Sous Massa Drâa
Hilton
Publié il y a 24 jours
Emploi consulté
Description De L'emploi
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
**What will I be doing?**
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Assist in the day-to-day operations of the Reservations Department
+ Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
+ Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
+ Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
+ Produce quotations and written confirmation to all clients
+ Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
+ Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
+ Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
+ Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
+ Assist in the recruiting, managing, training and developing of the Reservation team
**What are we looking for?**
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Good organisational and administration skills
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Confident telephone manner
+ High level of IT skills
+ Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the Reservations/Sales function within the hotel/leisure sector
+ Relevant degree or other qualification in a business discipline
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BTC0_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Assist in the day-to-day operations of the Reservations Department
+ Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
+ Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
+ Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
+ Produce quotations and written confirmation to all clients
+ Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
+ Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
+ Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
+ Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
+ Assist in the recruiting, managing, training and developing of the Reservation team
**What are we looking for?**
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Good organisational and administration skills
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Confident telephone manner
+ High level of IT skills
+ Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the Reservations/Sales function within the hotel/leisure sector
+ Relevant degree or other qualification in a business discipline
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BTC0_
**EOE/AA/Disabled/Veterans**
Désolé, cet emploi n'est pas disponible dans votre région
0
Reservations Manager Anglophone - Hôtel 5
Marrakech
Aujourd'hui
Emploi consulté
Description De L'emploi
Marrakech
- Publiée le: 26 Oct-12:10
- Annonce N°: 9270402
Mission:
Prendre en charge l'ensemble des réservations B2C et B2B -Superviser et former votre assistant
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : Commercial particuliers (B2C)
- Contrat : CDI
- Entreprise : Eden Andalou 5* Suites, Aquapark & Spa
- Salaire : A discuter
- Niveau d'études : Bac plus 4
- Annonceur:
- Zaina B.
- Publiée le: 26 Oct-12:10
- Annonce N°: 9270402
Mission:
Prendre en charge l'ensemble des réservations B2C et B2B -Superviser et former votre assistant
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : Commercial particuliers (B2C)
- Contrat : CDI
- Entreprise : Eden Andalou 5* Suites, Aquapark & Spa
- Salaire : A discuter
- Niveau d'études : Bac plus 4
- Annonceur:
- Zaina B.
Désolé, cet emploi n'est pas disponible dans votre région
1
Reservations Manager Anglophone - Hôtel 5
Marrakech
Eden Andalou 5* Suites, Aquapark & Spa
Aujourd'hui
Emploi consulté
Description De L'emploi
Mission:
Prendre en charge l'ensemble des réservations B2C et B2B -Superviser et former votre assistant
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : Commercial particuliers (B2C)
- Contrat : CDI
- Entreprise : Eden Andalou 5* Suites, Aquapark & Spa
- Salaire : A discuter
- Niveau d'études : Bac plus 4
Prendre en charge l'ensemble des réservations B2C et B2B -Superviser et former votre assistant
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : Commercial particuliers (B2C)
- Contrat : CDI
- Entreprise : Eden Andalou 5* Suites, Aquapark & Spa
- Salaire : A discuter
- Niveau d'études : Bac plus 4
Désolé, cet emploi n'est pas disponible dans votre région
2
Reservations Coordinator, Europe, Middle East &
Marrakech
G Adventures
Aujourd'hui
Emploi consulté
Description De L'emploi
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
The Reservations Coordinator will support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout Europe, Middle East & North Africa. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role.
This is a hybrid role based out of Marrakesh.
What you'll be doing:
- Accurate completion of all required validations, reservations, last minute request/changes tasks, cancellations actioned in a timely manner.- Ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to relevant manager.- Ensure suppliers understand and follow our required processes.- Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc).- Ensure last minute booking requests and changes are handled and communicated efficiently.- Work on special projects as required.- Supporting reservations managers (and others) to negotiate reduced cancellation charges from suppliers.- Assist the finance department with invoice queries and related tasks.- Answering phones in a prompt, professional and polite manner-
- Delegate & monitor inboxes.
Skills & Experience- 1+ years experience in the travel industry- Computer skills (ideally familiar with Google suite)- Highly proficient in English both written and spoken- Familiarity with Travel Industry Practice- Excellent Customer Service & Attention to Detail- Be resourceful, a good listener and ability to learn quickly- Problem Solving/Complaint Resolution- Decision Making Skills- Excellent verbal & written communication skills- Team Player, be self motivated and Goal orientated- Well Organised, Flexible, Co-operative Approach- Good time management skills
What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
The Reservations Coordinator will support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout Europe, Middle East & North Africa. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role.
This is a hybrid role based out of Marrakesh.
What you'll be doing:
- Accurate completion of all required validations, reservations, last minute request/changes tasks, cancellations actioned in a timely manner.- Ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to relevant manager.- Ensure suppliers understand and follow our required processes.- Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc).- Ensure last minute booking requests and changes are handled and communicated efficiently.- Work on special projects as required.- Supporting reservations managers (and others) to negotiate reduced cancellation charges from suppliers.- Assist the finance department with invoice queries and related tasks.- Answering phones in a prompt, professional and polite manner-
- Delegate & monitor inboxes.
Skills & Experience- 1+ years experience in the travel industry- Computer skills (ideally familiar with Google suite)- Highly proficient in English both written and spoken- Familiarity with Travel Industry Practice- Excellent Customer Service & Attention to Detail- Be resourceful, a good listener and ability to learn quickly- Problem Solving/Complaint Resolution- Decision Making Skills- Excellent verbal & written communication skills- Team Player, be self motivated and Goal orientated- Well Organised, Flexible, Co-operative Approach- Good time management skills
What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
Désolé, cet emploi n'est pas disponible dans votre région
3
Agent Service Client
Casablanca, Grand Casablanca
Dream Delivery
Aujourd'hui
Emploi consulté
Description De L'emploi
Nous sommes une société d'e-commerce qui livre des produits de première nécessité.
Dans le cadre du développement de notre activité nous recherchons un / une Agent qui rejoindra l'équipe du service client afin de traiter les demandes des clients et tenir les fichier de suivi. Ce poste est en présentiel
Nous sommes basé sur Boulevard sidi abderhman à casablanca.
- Domaine : Commercial / Vente
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : CDI
- Entreprise : Dream Delivery
- Salaire : A discuter
- Niveau d'études : Bac plus 3
Dans le cadre du développement de notre activité nous recherchons un / une Agent qui rejoindra l'équipe du service client afin de traiter les demandes des clients et tenir les fichier de suivi. Ce poste est en présentiel
Nous sommes basé sur Boulevard sidi abderhman à casablanca.
- Domaine : Commercial / Vente
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : CDI
- Entreprise : Dream Delivery
- Salaire : A discuter
- Niveau d'études : Bac plus 3
Désolé, cet emploi n'est pas disponible dans votre région
4
Agent Service Client
Rabat, Rabat Salé Zemmour Zaër
Dream Delivery
Aujourd'hui
Emploi consulté
Description De L'emploi
Dans le cadre du developpement de notre activité nous avons besoin d'un/ une Agent du service client qui prendra place aux cotés de notre équipes du service client et répondra au demande de nos clients et fera le suivi des dossier clients.
- Domaine : Commercial / Vente
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : CDI
- Entreprise : Dream Delivery
- Salaire : A discuter
- Niveau d'études : Bac plus 3
- Domaine : Commercial / Vente
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : CDI
- Entreprise : Dream Delivery
- Salaire : A discuter
- Niveau d'études : Bac plus 3
Désolé, cet emploi n'est pas disponible dans votre région
5
Agent Service Client
Marrakech
Aujourd'hui
Emploi consulté
Description De L'emploi
Marrakech
- Publiée le: 21 Dec-17:13
- Annonce N°: 9332475
Nous recrutons pour l’un de nos clients dans le secteur de l’hôtellerie des agents service client franco-anglophone expérimentés
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : A discuter
- Entreprise : RRH
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- AYOUB
- Publiée le: 21 Dec-17:13
- Annonce N°: 9332475
Nous recrutons pour l’un de nos clients dans le secteur de l’hôtellerie des agents service client franco-anglophone expérimentés
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : A discuter
- Entreprise : RRH
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- AYOUB
Désolé, cet emploi n'est pas disponible dans votre région
Soyez le premier informé
À propos du dernier Réservations Emplois dans Maroc !
6
Agent Service Client
Marrakech
RRH
Aujourd'hui
Emploi consulté
Description De L'emploi
Nous recrutons pour l’un de nos clients dans le secteur de l’hôtellerie des agents service client franco-anglophone expérimentés
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : A discuter
- Entreprise : RRH
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Domaine : Tourisme / Hôtellerie / Restauration
- Fonction : SAV/Hotline/Téléconseiller
- Contrat : A discuter
- Entreprise : RRH
- Salaire : A discuter
- Niveau d'études : Bac plus 2
Désolé, cet emploi n'est pas disponible dans votre région
7
Conseillers Service Client
Rabat, Rabat Salé Zemmour Zaër
KDIINVEST
Aujourd'hui
Emploi consulté
Description De L'emploi
**Recrutement Urgent : Conseillers Service Client**
**Lieu** : Rabat, Maroc
**Type de contrat** : CDI
**Disponibilité** : Immédiate - Démarrage cette semaine
**Rémunération** : 5000-5500 MAD
**Missions principales**:
- Prendre en charge les appels entrants et sortants.
- Assurer le traitement des demandes des clients et résoudre leurs problèmes.
- Fournir des informations claires sur les produits et services de l’entreprise.
- Gérer les réclamations clients avec professionnalisme.
- Contribuer à la satisfaction et à la fidélisation des clients.
Pay: 5,000.00DH - 5,500.00DH per month
**Language**:
- french (required)
**Lieu** : Rabat, Maroc
**Type de contrat** : CDI
**Disponibilité** : Immédiate - Démarrage cette semaine
**Rémunération** : 5000-5500 MAD
**Missions principales**:
- Prendre en charge les appels entrants et sortants.
- Assurer le traitement des demandes des clients et résoudre leurs problèmes.
- Fournir des informations claires sur les produits et services de l’entreprise.
- Gérer les réclamations clients avec professionnalisme.
- Contribuer à la satisfaction et à la fidélisation des clients.
Pay: 5,000.00DH - 5,500.00DH per month
**Language**:
- french (required)
Désolé, cet emploi n'est pas disponible dans votre région
8
Téléconseiller Service Client
Tanger, Tanger Tétouan
Myopla
Publié il y a 4 jours
Emploi consulté
Description De L'emploi
Prise en charge des appels demandes pour répondre aux demandes des clients Résolution des demandes des clients et gestion des situations délicates seils et assistance sur les produits et services uivi et fidélisation des clients
Profil Recherché
Expérience préalable en relation client, idéalement dans un centre d'appel
Maî se parfaite de la langue française, à l'oral comme à l’écrit br> Exce ntes capacités d’écoute active et d’analyse des besoins clients
B nn aptitudes relationnelles : empathie, patience et sens du service
utonomie, rigueur et gestion du stress
ynamisme, réactivité et ponctualité E it d’équipe et capacité à travailler dans un environnement dynamique
Avantages sociaux et autres
Transport pris en charge
la e carrière avec de réelle perspectives d’évolution
Cad de travail moderne, agréable et motivant br> ntine sur site < r> space de détente et relaxation
Amplitude horaire
Shift rotatif
Profil Recherché
Expérience préalable en relation client, idéalement dans un centre d'appel
Maî se parfaite de la langue française, à l'oral comme à l’écrit br> Exce ntes capacités d’écoute active et d’analyse des besoins clients
B nn aptitudes relationnelles : empathie, patience et sens du service
utonomie, rigueur et gestion du stress
ynamisme, réactivité et ponctualité E it d’équipe et capacité à travailler dans un environnement dynamique
Avantages sociaux et autres
Transport pris en charge
la e carrière avec de réelle perspectives d’évolution
Cad de travail moderne, agréable et motivant br> ntine sur site < r> space de détente et relaxation
Amplitude horaire
Shift rotatif
Désolé, cet emploi n'est pas disponible dans votre région
9