82 Emplois pour Accor Hotels - Maroc
Customer Service
Tanger, Tanger Tétouan
CAT Trax
Aujourd'hui
Emploi consulté
Description De L'emploi
Domaine : Entreprise / Import / Export
- Fonction : Marketing/Communication
- Contrat : A discuter
- Entreprise : CAT Trax
- Salaire : 3 000 - 4 000 DH
- Niveau d'études : Niveau Bac
- Fonction : Marketing/Communication
- Contrat : A discuter
- Entreprise : CAT Trax
- Salaire : 3 000 - 4 000 DH
- Niveau d'études : Niveau Bac
Désolé, cet emploi n'est pas disponible dans votre région
0
Customer Service Manager
GE Vernova
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
**Job Description Summary**
Responsible for timely and satisfactory resolution of concerns covering a wide variety of support as the single point of contact to the customer in Libya.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Responsible for departmental operations planning/execution focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
**Roles and Responsibilities** ·
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
+ Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Drives extra work ideas and is responsible to partner with ITO team to increase pipeline for their assigned site and create win-win opportunities for their customer.
+ Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
+ Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
+ Uses technical experience and analytical thinking.
+ Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
+ A job at this level requires direct people management responsibility including staffing and performance development.
+ Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
**Required Qualifications**
+ Bachelor's degree in engineering from an accredited university
+ Minimum 7 years of experience in Power or Oil & Gas industries
+ Minimum of 3 years of advanced experience as customer management
+ Fluent in English & Arabic
**Desired Characteristics**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
+ Established project management skills.
**Additional Information**
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for timely and satisfactory resolution of concerns covering a wide variety of support as the single point of contact to the customer in Libya.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Responsible for departmental operations planning/execution focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
**Roles and Responsibilities** ·
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
+ Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Drives extra work ideas and is responsible to partner with ITO team to increase pipeline for their assigned site and create win-win opportunities for their customer.
+ Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
+ Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
+ Uses technical experience and analytical thinking.
+ Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
+ A job at this level requires direct people management responsibility including staffing and performance development.
+ Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
**Required Qualifications**
+ Bachelor's degree in engineering from an accredited university
+ Minimum 7 years of experience in Power or Oil & Gas industries
+ Minimum of 3 years of advanced experience as customer management
+ Fluent in English & Arabic
**Desired Characteristics**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
+ Established project management skills.
**Additional Information**
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Désolé, cet emploi n'est pas disponible dans votre région
1
Customer Service Agent
Casablanca, Grand Casablanca
IO Solutions Contact Center
Aujourd'hui
Emploi consulté
Description De L'emploi
As a global outsourcing player, IO Solutions have been combining leadership, people and processes for over 15 years to provide clients worldwide with tailored service and expertise that meets international standards. The group offers a global and multi-sectoral offering based on 4 solution areas: Telecommunications, Retail, Utilities and Financial Services. Founded in 2007, we are a Canadian leader in customer experience outsourcing. IO Solutions Contact Center currently has over 1,500 employees in 6 operating centers and a newly added customer support office in Casablanca, Morocco.
If you are interested in technology and enjoy talking to customers over the phone or via online chat, we would like to meet you and work with you in Morocco! We offer a dynamic workplace, flexible work hours, generous compensation and rewards.
**WHAT WE OFFER**
- Full-time paid training
- A dynamic and welcoming work environment
- Stimulating incentive premiums and motivating recognition initiatives
- Job stability; permanent position
- A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.
**RESPONSIBILITIES**
- Present customer-focused solutions in both a timely and positive manner to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts to the business
- Demonstrate genuine empathy when communicating, deescalating customer concerns with skill to turn their experience into a positive one
- Effectively ask probing questions where needed to fully understand the customer’s needs
- Find appropriate and thoughtful resolutions for customers’ problems, based on their unique situation and story
- Escalate issues, bugs and concerns to the appropriate internal channels
- Perform related admin tasks with efficiency, accuracy and high quality
- Hold self-accountable to providing service excellence and adding joy to all customers
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Challenge the status quo by consistently identifying areas for improvement
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
**QUALIFICATIONS**
- Secondary School Diploma (Baccalaureat)
- Excellent communication skills in English
- Knowledge of Frnech is an asset
- 2+ years Customer Service Experience
- Call Centre experience an asset
- Flexible, open schedule required, including weekends
- Comfortable working in a high-volume task environment with individual productivity goals
- Comfortable in a digital environment and navigating multiple systems and technologies
- Motivated and optimistic
- Able to handle stressful situations involving customer escalations
- Works well independently with mínimal supervision
- Detail oriented, with an emphasis on accuracy and quality
**Benefits**
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement program
priority1
**Job Types**: Full-time, Permanent
If you are interested in technology and enjoy talking to customers over the phone or via online chat, we would like to meet you and work with you in Morocco! We offer a dynamic workplace, flexible work hours, generous compensation and rewards.
**WHAT WE OFFER**
- Full-time paid training
- A dynamic and welcoming work environment
- Stimulating incentive premiums and motivating recognition initiatives
- Job stability; permanent position
- A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.
**RESPONSIBILITIES**
- Present customer-focused solutions in both a timely and positive manner to address, influence, and resolve customer needs to their full satisfaction as well as balancing the impacts to the business
- Demonstrate genuine empathy when communicating, deescalating customer concerns with skill to turn their experience into a positive one
- Effectively ask probing questions where needed to fully understand the customer’s needs
- Find appropriate and thoughtful resolutions for customers’ problems, based on their unique situation and story
- Escalate issues, bugs and concerns to the appropriate internal channels
- Perform related admin tasks with efficiency, accuracy and high quality
- Hold self-accountable to providing service excellence and adding joy to all customers
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Challenge the status quo by consistently identifying areas for improvement
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
**QUALIFICATIONS**
- Secondary School Diploma (Baccalaureat)
- Excellent communication skills in English
- Knowledge of Frnech is an asset
- 2+ years Customer Service Experience
- Call Centre experience an asset
- Flexible, open schedule required, including weekends
- Comfortable working in a high-volume task environment with individual productivity goals
- Comfortable in a digital environment and navigating multiple systems and technologies
- Motivated and optimistic
- Able to handle stressful situations involving customer escalations
- Works well independently with mínimal supervision
- Detail oriented, with an emphasis on accuracy and quality
**Benefits**
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement program
priority1
**Job Types**: Full-time, Permanent
Désolé, cet emploi n'est pas disponible dans votre région
2
Customer Service Intern
Marrakech
Oleeb
Aujourd'hui
Emploi consulté
Description De L'emploi
We are offering an internship of "customer service" to:
- Answer and fix client’s issues.
- Follow up with clients
- Rectify client’s issues
- Fill in new orders
- Track old orders
- Keeping records of customer interactions, transactions, comments, and complaints.
**Requirements**:
Good level in english
Type d'emploi : Stage
Durée du contrat : 6 mois
Salaire : 3 500,00DH par mois
- Answer and fix client’s issues.
- Follow up with clients
- Rectify client’s issues
- Fill in new orders
- Track old orders
- Keeping records of customer interactions, transactions, comments, and complaints.
**Requirements**:
Good level in english
Type d'emploi : Stage
Durée du contrat : 6 mois
Salaire : 3 500,00DH par mois
Désolé, cet emploi n'est pas disponible dans votre région
3
Customer Service Assistant
Casablanca, Grand Casablanca
filiale
Aujourd'hui
Emploi consulté
Description De L'emploi
Fidéliser la clientèle grâce à un engagement client positif et à l’excellence du service.
Maintenir les processus de service à la clientèle, les normes et les livrables clés pour soutenir l’organisation centrée sur le client.
Associez-vous à tous les domaines fonctionnels de l’organisation pour assurer une expérience client de classe mondiale.
Fournir constamment un haut degré de précision.
QUALIFICATIONS/EXIGENCES
Qualifications formelles et expérience.
Minimum de 3 ans d’expérience dans un poste similaire, de préférence dans un environnement d’emballage ou de fabrication.
Connaissance du transport et de la logistique idéale.
Expérience de SAP et de solides compétences en Excel appréciées.
Parle couramment l’anglais, le français et une autre langue.
Compétences et capacités spécifiques.
Excellence des communications.
Orientation client.
Établir des relations de collaboration.
Initiative.
Orientation vers les résultats.
Démontre de la flexibilité et de la volonté d’apprendre de nouvelles tâches au besoin.
- Domaine : Autre
- Fonction : Commercial particuliers (B2C)
- Contrat : CDI
- Entreprise : filiale
- Salaire : A discuter
- Niveau d'études : Bac plus 5
Maintenir les processus de service à la clientèle, les normes et les livrables clés pour soutenir l’organisation centrée sur le client.
Associez-vous à tous les domaines fonctionnels de l’organisation pour assurer une expérience client de classe mondiale.
Fournir constamment un haut degré de précision.
QUALIFICATIONS/EXIGENCES
Qualifications formelles et expérience.
Minimum de 3 ans d’expérience dans un poste similaire, de préférence dans un environnement d’emballage ou de fabrication.
Connaissance du transport et de la logistique idéale.
Expérience de SAP et de solides compétences en Excel appréciées.
Parle couramment l’anglais, le français et une autre langue.
Compétences et capacités spécifiques.
Excellence des communications.
Orientation client.
Établir des relations de collaboration.
Initiative.
Orientation vers les résultats.
Démontre de la flexibilité et de la volonté d’apprendre de nouvelles tâches au besoin.
- Domaine : Autre
- Fonction : Commercial particuliers (B2C)
- Contrat : CDI
- Entreprise : filiale
- Salaire : A discuter
- Niveau d'études : Bac plus 5
Désolé, cet emploi n'est pas disponible dans votre région
4
Customer Service Agent
Marrakech
Moogle marketing
Aujourd'hui
Emploi consulté
Description De L'emploi
Hello,
Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a **Customer Service**.
- **Responsibilities**:_
- Provide exceptional customer service by actively listening to customer needs and addressing their concerns in a professional and efficient manner.
- Resolve customer complaints and issues with empathy and a focus on achieving customer satisfaction.
- Offer product information, technical support, and troubleshooting assistance to customers.
- **Requirements**:_
- _**Excellent English**_
- Good communication skills with the ability to convey information clearly and effectively.
- Problem-solving abilities
**Note: Preferably for residents in Marrakech
Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a **Customer Service**.
- **Responsibilities**:_
- Provide exceptional customer service by actively listening to customer needs and addressing their concerns in a professional and efficient manner.
- Resolve customer complaints and issues with empathy and a focus on achieving customer satisfaction.
- Offer product information, technical support, and troubleshooting assistance to customers.
- **Requirements**:_
- _**Excellent English**_
- Good communication skills with the ability to convey information clearly and effectively.
- Problem-solving abilities
**Note: Preferably for residents in Marrakech
Désolé, cet emploi n'est pas disponible dans votre région
5
Customer Service Engineer
Casablanca, Grand Casablanca
Bühler
Aujourd'hui
Emploi consulté
Description De L'emploi
Introduction
Bühler Group in Casablanca, Morocco is looking for a passionate Engineer to join our team as Customer Service Engineer. This position will be responsible to provide services to the customers during installation of the machines and its entire life circle, while ensuring compliance with Bühler related Directives and EHS standards.
Diversity
Tasks
- Repair, install, troubleshoot, inspect and modify Bühler equipment at customer sites.
- Coordinate Bühler and/or customer technicians/engineer during start-ups, maintenance and installation jobs.
- Review, improve and update maintenance practices to be in line with industries best practices.
- Develop innovative solutions to complex technical problems that arise during start-up.
- Provide training to customers.
- Prepare written reports in full details of the service activities.
- Assess customers’ needs and make recommendations with regards to spare parts, upgrading and process improvement.
- Promote Bühler Customer Service and help customers to plan future service (service contracts).
- Any other duties as assigned.
Required qualifications
- Bachelor’s degree in engineering or equivalent.
- Minimum 3 years of experience in the similar field.
- Fluent communication in English, French and Arabic Languages.
Preferred qualifications
- Ability to deliver good customer service on resolving issues and completing the scope of service in a timely and professional manner.
- Problem-solving and decision-making skills.
- Good written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
- Proven ability to work in a matrix organization.
**Benefits**:
- International & successful company with sustainable prospects for the future.
- Wide technically & modern environment with interesting challenges.
- Professional environment with an open communication culture.
- Exciting Training and Development opportunities.
- Great & dynamic work environment.
Bühler as an employer
**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.
Bühler Group in Casablanca, Morocco is looking for a passionate Engineer to join our team as Customer Service Engineer. This position will be responsible to provide services to the customers during installation of the machines and its entire life circle, while ensuring compliance with Bühler related Directives and EHS standards.
Diversity
Tasks
- Repair, install, troubleshoot, inspect and modify Bühler equipment at customer sites.
- Coordinate Bühler and/or customer technicians/engineer during start-ups, maintenance and installation jobs.
- Review, improve and update maintenance practices to be in line with industries best practices.
- Develop innovative solutions to complex technical problems that arise during start-up.
- Provide training to customers.
- Prepare written reports in full details of the service activities.
- Assess customers’ needs and make recommendations with regards to spare parts, upgrading and process improvement.
- Promote Bühler Customer Service and help customers to plan future service (service contracts).
- Any other duties as assigned.
Required qualifications
- Bachelor’s degree in engineering or equivalent.
- Minimum 3 years of experience in the similar field.
- Fluent communication in English, French and Arabic Languages.
Preferred qualifications
- Ability to deliver good customer service on resolving issues and completing the scope of service in a timely and professional manner.
- Problem-solving and decision-making skills.
- Good written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
- Proven ability to work in a matrix organization.
**Benefits**:
- International & successful company with sustainable prospects for the future.
- Wide technically & modern environment with interesting challenges.
- Professional environment with an open communication culture.
- Exciting Training and Development opportunities.
- Great & dynamic work environment.
Bühler as an employer
**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.
Désolé, cet emploi n'est pas disponible dans votre région
Soyez le premier informé
À propos du dernier Accor hotels Emplois dans Maroc !
6
Customer Service Coordinator
Casablanca, Grand Casablanca
Bühler
Aujourd'hui
Emploi consulté
Description De L'emploi
Introduction
Bühler Group in Casablanca, Morocco is looking for a passionate professional to join our team as Customer Service Coordinator. This position will be responsible to coordinate the utilization of service engineers, generate service quotations and ensure follow up of active quotations and get feedback from customers about Bühler services.
Diversity
Tasks
- Study the customer requests/inquiries and forward them to the responsible department in Buhler.
- Represent the customer to ensure that all orders are properly sourced, executed and delivered.
- Prepare various types of service contracts.
- Responsible for order management of all customer orders and ensuring a close loop of processing all customer service requests.
- Representing our customers throughout the quotation and order fulfilment process including creating quotations, order placement, customer service, logistics and shipping.
- Maintaining and updating the CRM system.
- Assisting the field service delegation and field service administrative management.
- Tracking the service engineer’s utilization and claim management.
- Any other duties assigned.
Required qualifications
- Bachelor’s degree in engineering or equivalent.
- Minimum 3 years of experience in the similar industry.
- Fluent communication in English, French and Arabic languages.
Preferred qualifications
- Good understanding of tools: Microsoft Office, SAP, Intranet (CRM, Web).
- Inter-cultural sensitivity and ability to communicate, collaborate and work across cultures and borders in an international work environment.
- Willingness to learn new skills.
- Good communication skills, including the ability to interface effectively with people inside and outside of the company.
- Innovative thinking.
- Good customer service skills, with an eagerness to achieve and willingness to go the extra mile ensuring the work is carried out in a timely and professional manner.
**Benefits**:
- International & successful company with sustainable prospects for the future.
- Wide technically & modern environment with interesting challenges.
- Professional environment with an open communication culture.
- Exciting Training and Development opportunities.
- Great & dynamic work environment.
Bühler as an employer
**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.
Bühler Group in Casablanca, Morocco is looking for a passionate professional to join our team as Customer Service Coordinator. This position will be responsible to coordinate the utilization of service engineers, generate service quotations and ensure follow up of active quotations and get feedback from customers about Bühler services.
Diversity
Tasks
- Study the customer requests/inquiries and forward them to the responsible department in Buhler.
- Represent the customer to ensure that all orders are properly sourced, executed and delivered.
- Prepare various types of service contracts.
- Responsible for order management of all customer orders and ensuring a close loop of processing all customer service requests.
- Representing our customers throughout the quotation and order fulfilment process including creating quotations, order placement, customer service, logistics and shipping.
- Maintaining and updating the CRM system.
- Assisting the field service delegation and field service administrative management.
- Tracking the service engineer’s utilization and claim management.
- Any other duties assigned.
Required qualifications
- Bachelor’s degree in engineering or equivalent.
- Minimum 3 years of experience in the similar industry.
- Fluent communication in English, French and Arabic languages.
Preferred qualifications
- Good understanding of tools: Microsoft Office, SAP, Intranet (CRM, Web).
- Inter-cultural sensitivity and ability to communicate, collaborate and work across cultures and borders in an international work environment.
- Willingness to learn new skills.
- Good communication skills, including the ability to interface effectively with people inside and outside of the company.
- Innovative thinking.
- Good customer service skills, with an eagerness to achieve and willingness to go the extra mile ensuring the work is carried out in a timely and professional manner.
**Benefits**:
- International & successful company with sustainable prospects for the future.
- Wide technically & modern environment with interesting challenges.
- Professional environment with an open communication culture.
- Exciting Training and Development opportunities.
- Great & dynamic work environment.
Bühler as an employer
**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.
Désolé, cet emploi n'est pas disponible dans votre région
7
Dutch Customer Service
Tanger, Tanger Tétouan
Recruit4Work S.L.
Aujourd'hui
Emploi consulté
Description De L'emploi
Looking to relocate to a city with a rich culture? Then Tangier is the best place for you! You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Not only can you enjoy the beautiful city, but you can also start to work there.
All of this is possible while working as a Support Agent for a company that provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!
**Profile**:
- High level of proficiency in Dutch and fluency in English
- Maintain good customer relationships.
- Have insight into customer demand and know how to respond quickly to their needs. You have your first work experience in a contact centre.
- Knowledge of Salesforce CRM is a plus.
**Your responsibilities**:
- Listen actively, make an analysis of the customer's question and try to solve it yourself as best as possible.
- Consult with colleagues to find a solution. You respect the announced timing and procedures.
- Answer questions and give advice.
- Meticulously registers every contact in a CRM system.
- Expert level in the field of DPD products and services.
**Benefits**:
- A professional environment with Belgian management and Belgian-Moroccan management.
- A competitive salary supplemented with bonuses.
- Supplementary health insurance, to which your family can also be affiliated.
Location
Tangier, Morocco
All of this is possible while working as a Support Agent for a company that provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!
**Profile**:
- High level of proficiency in Dutch and fluency in English
- Maintain good customer relationships.
- Have insight into customer demand and know how to respond quickly to their needs. You have your first work experience in a contact centre.
- Knowledge of Salesforce CRM is a plus.
**Your responsibilities**:
- Listen actively, make an analysis of the customer's question and try to solve it yourself as best as possible.
- Consult with colleagues to find a solution. You respect the announced timing and procedures.
- Answer questions and give advice.
- Meticulously registers every contact in a CRM system.
- Expert level in the field of DPD products and services.
**Benefits**:
- A professional environment with Belgian management and Belgian-Moroccan management.
- A competitive salary supplemented with bonuses.
- Supplementary health insurance, to which your family can also be affiliated.
Location
Tangier, Morocco
Désolé, cet emploi n'est pas disponible dans votre région
8
Customer Service Agent
Casablanca, Grand Casablanca
The Flex
Aujourd'hui
Emploi consulté
Description De L'emploi
**About Flex Living**:
Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.
**Position Overview**:
**Key Responsibilities**:
- ** Reservations Management**: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
- ** Problem Resolution**: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
- ** Check-In & Check-Out**: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
- ** Knowledge Sharing**: Provide guests with local information, recommendations, and support to make their stay enjoyable.
- ** Record Keeping**: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
- ** Collaboration**: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
- ** Flex Living Ambassador**: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.
**Requirements**:
- Proven experience in customer service, hospitality, or a similar role.
- Exceptional verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving skills with a calm and positive demeanor.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
- Flexibility to work shifts, weekends, and holidays as required.
- Passion for delivering exceptional guest experiences.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for career growth within a fast-evolving company.
- Training and professional development programs.
- A positive and collaborative work environment.
- Discounts on Flex Living properties for personal use.
LI-Remote
Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.
**Position Overview**:
**Key Responsibilities**:
- ** Reservations Management**: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
- ** Problem Resolution**: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
- ** Check-In & Check-Out**: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
- ** Knowledge Sharing**: Provide guests with local information, recommendations, and support to make their stay enjoyable.
- ** Record Keeping**: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
- ** Collaboration**: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
- ** Flex Living Ambassador**: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.
**Requirements**:
- Proven experience in customer service, hospitality, or a similar role.
- Exceptional verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving skills with a calm and positive demeanor.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
- Flexibility to work shifts, weekends, and holidays as required.
- Passion for delivering exceptional guest experiences.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for career growth within a fast-evolving company.
- Training and professional development programs.
- A positive and collaborative work environment.
- Discounts on Flex Living properties for personal use.
LI-Remote
Désolé, cet emploi n'est pas disponible dans votre région
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