9 Emplois - Settat

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
**What will I be doing?**
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
+ Convert, quickly, inquiries into contracted business
+ Respond, positively, to sales inquiries to develop future sales leads
+ Identify sales leads, as appropriate
+ Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
+ Provide prompt and efficient service while maintaining the hotels brand standards
**What are we looking for?**
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A passion for delivering great customer service
+ A highly professional telephone manner and excellent communication skills
+ Outstanding administration and organizational skills
+ Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a Reservations environment
+ Tertiary qualifications, or other collegiate-level degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Agent_
**Location:** _null_
**Requisition ID:** _HOT0BZ2F_
**EOE/AA/Disabled/Veterans**

An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
**What will I be doing?**
As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:
+ Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
+ Supervise the IT Department on a daily basis
+ Maintain excellent product knowledge and apply it to deliver full system benefits
+ Understand, fully, the legal requirements on IT governance and security
+ Handle, efficiently and completely, IT issues that arise
+ Identify current and future system needs and provide solutions for the identified needs
+ Build strong internal working relationships with all hotel Departments
**What are we looking for?**
IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous IT management experience, preferably in the hotel, leisure, and/or service sector
+ Experience of all Microsoft systems
+ Experience of hotel applications, such as Fidelio and Micros, preferred
+ Excellent organizational and interpersonal skills
+ Current technical skills and knowledge of technology
+ General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
+ Ability to plan ahead and develop contingency plans, where necessary
It is advantageous in this position if you demonstrate the following capabilities and advantages:
+ Ability to work in a team
+ Excellent attention to detail
+ Positive Attitude
+ IT proficient
+ Willingness to develop team members and self
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Technology_
**Title:** _IT Manager_
**Location:** _null_
**Requisition ID:** _HOT0BU84_
**EOE/AA/Disabled/Veterans**

The Commercial Manager is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.
**What will I be doing?**
The Commercial Manager is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Manager.
The Commercial Manager is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Manager role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.
A Commercial Manager will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI's, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Manager will perform the following tasks to the highest standards:
+ Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
+ Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
+ Ensure Business Review Guidelines (current to 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
+ Support various On Property, RDOS's, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
+ Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
+ Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.
+ Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.
+ Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
+ Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
+ Participate in the leadership activity of the Hotel and Region.
**What are we looking for?**
A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Minimum of 3 year's hospitality/travel industry experience in a revenue generating or commercial services role.
+ Minimum of 3 years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
+ 3 experience working in a collaborative/matrixed environment
+ 3 years working with departmental financial data to make strategic/tactical decisions
+ 3 years of experience evaluating and identifying business opportunities for a business
+ At least 3 years of experience managing a sales or commercial team
+ Fluent in English
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ 3 years working in a multi-complex hotel/travel industry environment
+ Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance
+ Local language, strong attribute to have
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Commercial Manager_
**Location:** _null_
**Requisition ID:** _HOT0BU83_
**EOE/AA/Disabled/Veterans**

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.
**What will I be doing?**
As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
+ Ensure client experience is proficient including bookings, payments, and consultation cards
+ Interact and communicate effectively with clients, members, team members, guests, and management team
+ Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
+ Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
+ Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
+ Comply with hotel security, fire, and health and safety regulations
**What are we looking for?**
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Experience working in the spa industry
+ Relevant qualifications for the role
+ Positive attitude
+ Good communication skills
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Passion for customer service
+ Relevant qualifications
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Spa, Health Club, Recreation_
**Title:** _Spa Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BXXL_
**EOE/AA/Disabled/Veterans**

A Beauty Therapist is responsible for managing and carrying out professional spa and beauty treatments to deliver an excellent Guest and Member experience while helping to achieve sales revenue targets.
**What will I be doing?**
As a Beauty Therapist, you will be responsible for managing and carrying out professional spa and beauty treatments to deliver an excellent Guest and Member experience. Our beauty treatments include massages, body treatments, facials, manicures, pedicures and a range of other treatments. A Beauty Therapist will also be required to help achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Offer Guests a high level of service while embracing the Company's brand standards
+ Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
+ Ensure client experience is proficient including bookings, payments, and consultation cards
+ Interact and communicate effectively with clients, members, team members, guests, and management team
**What are we looking for?**
A Beauty Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A minimum of one year of previous experience within the beauty industry
+ A recognized beauty therapy / hair qualification
+ Positive attitude
+ Good communication skills
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Experience managing own diary
+ Experience working as a Beauty Therapist
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Spa, Golf, and Recreation_
**Title:** _Beauty Therapist_
**Location:** _null_
**Requisition ID:** _HOT0BXXP_
**EOE/AA/Disabled/Veterans**

A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
**What will I be doing?**
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Assist guests and clients in an appropriate and timely manner
+ Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
+ Ensure client experience is proficient including bookings, payments, and consultation cards
+ Adhere to cash handling procedures
+ Interact and communicate effectively with clients, members, team members, guests, and management team
+ Up-sell with latest departmental incentives
+ Report accidents, maintenance issues, or other incidents
+ Ensure compliance with all health and safety regulations
**What are we looking for?**
A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Excellent attention to detail
+ High standards of cleanliness
+ Ability to work in a consistently professional and helpful manner
+ Previous spa experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Spa, Health Club, Recreation_
**Title:** _Spa Receptionist_
**Location:** _null_
**Requisition ID:** _HOT0BXXM_
**EOE/AA/Disabled/Veterans**

A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.
**What will I be doing?**
As a Masseur, you are responsible for performing the following tasks to the highest standards:
+ Attending Hilton Trainings and monthly departmental meetings as required
+ To ensure high standards of cleanliness in the department
+ To report any maintenance issues to Front Office Manager
+ Assist in all areas of the operations as requested by Front Office Manager
+ To be fully aware of current and future services offered by the hotel
+ To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
+ Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
+ Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
+ Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
+ Accurately explain spa treatment menu and packages to guests
+ Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
+ Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
+ Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
+ Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
+ Assisting guest and providing personal training session, if necessary
+ Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
+ To ensure audio-visual equipment is well maintained and in good condition
+ To ensure high standards of cleanliness in the department
+ Provides courteous and efficient guest service from point of arrival through check out
+ Orient the guests through our Fitness facility, greets guests and provides personal guest service
**What are we looking for?**
A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
+ Experience in hospitality or customer service industry is required
+ Ability to read, write, speak and understand the English language to effectively communicate with guests
+ Ability to speak effectively in front of groups of customers or employees of organization
+ Ability to deal with problems involving several concrete variables in standardized situations
+ At least 1 year experience in the spa or hospitality industry
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Experience in a resort or wellness related field
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Spa, Health Club, Recreation_
**Title:** _Massage Therapist/Masseur_
**Location:** _null_
**Requisition ID:** _HOT0BXXO_
**EOE/AA/Disabled/Veterans**

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.
**What will I be doing?**
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Analysis local market trends and competitor activity to identify business leads
+ Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
+ Negotiate room rates/packages with corporate clients
+ Develop and implement creative local marketing channels, including social media channels
+ Prepare company contracts for the hotel in accordance with current business and pricing conditions
+ Work within current business strategies and recognising potential opportunities
+ Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
+ Attend Sales events, as required
+ Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
+ Answer customer queries in a prompt and professional manner
+ Manage staff performance in compliance with company policies and procedures
+ Recruit, manage, train and develop the Sales team
**What are we looking for?**
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure and under own initiative
+ Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of local market
+ Knowledge of hospitality
+ Passion for sales and for achieving targets and objectives
+ Degree-level qualification in a relevant field
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Sales Manager_
**Location:** _null_
**Requisition ID:** _HOT0BXXQ_
**EOE/AA/Disabled/Veterans**