18 Emplois pour Csm - Maroc

**Position:**
Customer Success Manager - Cybersecurity
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.
**Overview**
We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager. As a crucial member of our organization, you will play a pivotal role in ensuring customer satisfaction through effective engagement and support. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional service.
**Few Words About the Team:**
We are in the process of massively expanding the **Customer Success Manager** team to provide top-tier, white-glove service to some of the largest organizations in Europe, ensuring they receive the support they need to succeed with their Symantec and Carbon Black Cybersecurity products and services.
**What You Will Be Doing at Arrow?**
Your main focus will be on enhancing the value customers receive from Symantec & Carbon Black cybersecurity products and services, prioritizing their satisfaction, and actively engaging with clients after the sale to facilitate smooth onboarding, provide proactive support, and cultivate ongoing satisfaction. Your primary responsibility will be providing exceptional assistance and support to our clients. You will help them plan and build solutions using best practices, coordinate access to subject experts, and present insights and recommendations, in details:
_Relationship Building & Customer Satisfaction:_
+ Establish and maintain strong relationships with customers, serving as their main technical point of contact.
+ Proactively engage with customers to understand their needs and challenges.
+ Collaborate with the sales team to understand customer requirements and offer tailored solutions.
+ Reach out to customers regularly to check on their satisfaction, inform them about updates, and gather feedback to identify improvements and work with the high touch sales team.
+ Provide guidance from lessons learned and proactively recommend software updates and upgrades.
+ Engage with clients post-sales, ensuring successful onboarding, providing ongoing support and fostering customer satisfaction.
_Product Demonstrations:_
+ Guide new and upgrading customers through the initial setup and introduction to the product service.
+ Conduct product demonstrations and training sessions for customers to showcase the capabilities and features of our offerings.
+ Assist in the installation and setup of products at customer sites, ensuring a seamless integration process.
+ Develop a deep understanding of the company's products or services to effectively communicate their value and features to customers.
Customer Support & Problem Resolution:
+ Provide technical assistance and support to customers in utilizing our products or services effectively.
+ Serve as a primary point of contact for technical inquiries and issues, working closely with customers to troubleshoot and resolve problems.
+ Work with Support organization, address customer inquiries, troubleshoot issue, and provide timely and effective solutions.
+ Reduce time to resolution by integrating, in a personalized way, with the end customers operations team.
+ Document and escalate complex issues to the appropriate internal teams for further investigation and resolution.
_Training and Documentation:_
+ Develop and deliver training materials for customers and internal stakeholders.
+ Create comprehensive documentation, including user guides and troubleshooting manuals.
+ Work with Arrow Deliver to provide training sessions or resources to help customers maximize the value they get from the product or service.
_Metrics Tracking:_
+ Monitor and analyze customer success metrics, such as customer satisfaction scores, retention, and product adoption.
**Who Are We Looking For?**
The ideal candidate would be someone passionate about **delivering top-notch customer service. We are looking for a problem solver with excellent communication skills and** technical skills ( **cybersecurity** , **networking, DLP)** . In this role you will have the opportunity to acquire lots of new skills, build strong relationships with high sales team. So it's important that **you are keen to learn and embrace new technologies** and commit to deliver long-term great customer experience.
Therefore, what is essential for us:
+ Degree In Business Administration, Computer Science, Or Related Field.
+ Minimum of 2-3 Years of Experience in an IT-technical position or CSM role.
+ Display a thorough understanding of **cybersecurity.**
+ Industry certifications such as CISSP, CEH, CompTIA Security+, CISA, CISM or similar are highly beneficial.
+ Experience in managing and retaining enterprise accounts.
+ A positive cheerful disposition with excellent customer service skills & strongly motivated to help customers.
+ Excellent interpersonal and communication skills: face-to-face, telephone and written. Articulate, confident, clearly spoken, and able to deliver in a personalized way, with the end customers, telephone support.
+ Excellent **English and French** skills both written and verbal. **(Good command of German will be a strong asset).**
+ The ability to acquire skills, pay attention to details, and develop quickly is essential.
+ Experience in Administration, installation and troubleshooting of Windows or Linux based devices and networks.
+ Ability to adapt to new situations, time management, and problem-solving skills.
**What is in it For You?**
You will play a key role in working with some of the world's most well-known enterprises and organizations, ensuring their IT infrastructure remains secure and protected against cyberattacks and modern threats. You will also serve as their primary point of contact between sales cycles, making you a trusted advisor in the market.
We believe in supporting CSMs in their **training with industry recognized qualifications** , as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. CSMs are developed in all aspects of the role from customer services skills and **specific vendor certifications.** We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.
**Arrow is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.**
#LI-JC1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position:**
Customer Support Associate - Italian
**Job Description:**
**Our story**
As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
**About US:**
Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Associate.**
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
**What You Will Be Doing at Arrow?**
The **Customer Service Associate** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
+ Order to Invoice process.
+ **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail).
+ Order Management.
+ Managing and responding to all requested customer backlog changes.
+ Close cooperation with other departments like Sales, Assets and Logistics.
+ Driving **On-Time-Delivery performance** in line with **customer and company goals.**
+ Generating **customer satisfaction** .
+ Close **teamwork** with **Inside Sales** and **Product Management.**
+ Managing customer reserved **inventory** .
+ Driving **efficiency** .
**What Are We Looking For?**
+ **Advance level of English,** plus **advance level of** **Ita** **lian** .
+ **At least 1-2 years of Customer Service, Order Management** or **Sales experience.**
+ Good knowledge of MS Office, Excel required.
+ Accountability.
+ **Communication and coordination** skills.
+ **Customer-oriented** attitude.
+ **Team player.**
**What is in it For You?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance.
+ Very good working atmosphere in a team of passionate collaborators.
+ Work culture where you can make an impact.
+ Dynamic environment with a **friendly work atmosphere.**
+ Interesting career development opportunities in a quickly growing environment.
+ Working within an international organization, recognized worldwide in its sector.
#LI-MM2
**Do you see yourself as our future colleague? If yes - send us your application.**
**_PLEASE ATTACH YOUR RESUME IN ENGLISH_**
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The new eng will be part of the Optics team, part of the Network Infrastructure division and dedicated to the technical support 2LS for the customers in Europe and Africa

It’s a technical role where we are expecting technical skills. In particular the job will be on the NMS, the software dedicated to the management of the optics networks thru the control of the operator

***

**What you will learn and contribute to**

As part of our team, you will:

- Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed. Use and provide appropriate Salesforce and outage documentation, contribute to/review upgrade guides and other procedural documentation
- Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the contractual SLAs
- Act as “Outage Manager” by identifying the impact of the outages and changes made to the customer network. Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations
- Supply input to and use the knowledge management tools. Proactively share knowledge. Ensure every trouble identified is adequately documented for tracking purposes and learning opportunities
- Interface with product business division (level 3/TEC Technical Expertise Center)

**Your skills and experience**

***

You have:

- Technical skills on an optical network
- Technical skills for the sw troubleshooting and DB capability
- Fluent English speaking and French speaking is appreciated

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
- Office location in Sale
- Flexible remote working
- International travels opportunity when required by the business

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Are you a strong communicator, passionate about people and experienced within a call center environment? Would you like to work with an international team, based in beautiful Casablanca? Are you focused on customer experience and delivering qualitative services? This is your chance because our customer is looking for go-getters to guide and develop a team for a growing activity.

Want to take the next step and start this new adventure? Take a look at this job position!

Our client is a European, fast-growing mobile company, currently having operations in eight countries. They were founded in 2001, and provide services in many countries around the world. They employ over 62 nationalities worldwide in six different countries.

Tasks

You will be responsible for delivering top-notch customer service. You will be in touch with existing customers and will assist them with queries over the phone. One of your main tasks will be assisting customers to register their SIM cards by verifying their identity via a video call. You will need to be available to work on a shift rotation. Our main goal is to deliver a consistent level of customer service.

**Requirements**:
We are looking for customer-oriented Romanian speakers to join our multicultural team.

We expect you to have a positive attitude, be flexible, and be respectful towards all colleagues. English or French as well would be a plus, but it is certainly not a requirement.
- Full proficiency (verbal & written) in Romanian
- A first experience in a customer service environment will be considered an advantage
- Ability to provide customer service (after training) with clarity, passion, and enthusiasm
- Patience, empathy, and the ability to work under pressure
- Good computer skills

**Benefits**:

- We support career development and offer support, advice, and coaching every step of the way.
- Paid training
- Competitive salary and bonuses
- A bright, modern, and exciting place to work in the heart of Casablanca
- Referral bonus of 5.000 Dirhams for employees
- Transportation allowance for evening shifts
- Annual reward and recognition events;
- Teambuilding, incentives, and games to win prizes (phones, electric steps, Nespresso Machines, phones,.)
- Highly beneficial sponsorships to supplement your salary
- Free weekly supervised sports sessions

Location

Casablanca (Morocco)

**About Us**

AutoDealersDigital provides cutting-edge digital solutions for auto dealerships in the US. We are seeking a **Senior Customer Support Specialist** who is fluent in English and passionate about leveraging data to drive exceptional customer support.

**Key Responsibilities**
- Lead and oversee daily customer support operations, ensuring timely and effective issue resolution.
- Use data-driven analysis to monitor performance, identify trends, and improve processes.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Prepare and present detailed performance reports to management.
- Collaborate with cross-functional teams to resolve customer challenges and improve workflows.

**Qualifications**
- **Language**: Fluent in English (written and spoken).
- **Experience**:

- 3+ years in customer support, including 2+ years in a leadership role.
- Strong background in data analysis and performance optimization.
- **Skills**:

- Proficiency with support tools and CRM systems.
- Ability to interpret metrics and develop actionable strategies.
- Exceptional problem-solving, communication, and organizational skills.

**Job Types**: Full-time, Contract

Ability to commute/relocate:

- Casablanca: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Support: 3 years (required)

**Language**:

- Fluent English (required)

Hello !

We are 2 experienced freelancers who can provide customer support, we’re able to train new hires for any company, and we’re also very skilled at translation and proofreading.

We speak Arabic, French and English fluently.

We’re able to provide up to 45 hours of support per week.

If you’re looking for 2 customer support specialists who are proactive, solution-oriented, flexible and versatile, we’d be happy to work together !

Please contact us via Indeed if this offer seems interesting to you.

**Job Types**: Full-time, Part-time, Freelance contract

Pay: From 70.00DH per hour

Expected hours: 40 per week

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) ( in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.
**What you'll do:**
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : a Customer Support Representative, your primary function is to provide commercial support for a portfolio of customers and interface with internal parties via email, phone, chat and case management tool.
**Your main responsibilities:**
+ Handling inquiries via chat and email from customers and/or internal parties
+ Order management: order entry, price checking, order clearing compliant with Eaton's policies
+ Complaint handling
+ Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders
+ Handling a variety of pre-sales or post-sales service functions
+ Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
+ Resolving problems by applying established policies, procedures and tactics and using proactive communication across internal network of multiple product lines
+ Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
**Qualifications:**
- Bachelor's degree (BSC/BA)
- 1-3 years experience in customer support
**Skills:**
+ English and **French** language knowledge; minimum B2 level
+ MS Office knowledge, with a focus on Excel. - SAP/Oracle knowledge is an advantage, or any other similar case management tool. - Strong communication skills (written and verbal), customer-oriented attitude.- Strong attention to details, punctuality, and a problem-solving mindset.
**What We Offer:**
- Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
- Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
- Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
- Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
- Dog-Friendly: Bring your furry friend to work in our dog-friendly office
- Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
- Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
- Social Responsibility: Join a socially responsible organization committed to making a positive impact
- Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
#LI-SO1
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Tanger
- Publiée le: 31 Jul-10:55
- Annonce N°: 9570944

We are a digital agency based in Tangier, we are actually looking for talented person to be an account manager for our clients.

Please find below the requirement for the position :Very good level in English writing : as all the communication with our clients are in EnglishAutonomous, Serious and able to learn fast.Please send your CV and your contact information
- Domaine : Informatique / Multimédia / Internet
- Fonction : Marketing/Communication
- Contrat : A discuter
- Entreprise : ScaleIT
- Salaire : A discuter
- Niveau d'études : Bac plus 3
- Annonceur:
- Walid

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.

**Your main responsibilities**:

- Order management: order entry, price checking, order clearing compliant with Eaton's policies
- Complaint handling & full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

Handles a variety of pre-sales or post-sales service functions
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

**Qualifications**:

- Bachelor’s degree (BSC/BA)
- 1-3 years experience in customer support
- English and French language knowledge minimum B2 level, Local/Native Language Capabilities according to the team's scope

**Skills**:

- Basic MS Office
- SAP/Oracle knowledge or any Case Mgmt Tool is an advantage"
- Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

**What we offer**:

- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.