9 Emplois pour Java - Maroc

**NTT DATA ** - part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over  **50 countries**  around the globe.
NTT DATA is the 6th most valuable IT Company in the world dedicated to Consulting and Outsourcing services, with more than  **139,000 professionals**  located in 50 countries.
With offices in Casablanca and Tetouan, **NTT DATA**  is today a key-player - the first IT employer in the Northern region - with more than  **450 experts**  across the Kingdom.
Flexibilty is a key-advantage allowing our **Digital** **Nomads** to work totally from home or partially in a hybrid mode at their convenience.
Our objective is to continue our growth reaching  **1000 professionals by 2025** .
By joining us, you'll be able to collaborate with large multinationals while working with cutting-edge technologies.
You will benefit of a flexible work schedule: Smartworking, Homeworking and BeFlex programs to better balance your professional and personal lives.
But above all, in NTT DATA ** your career has no limit - you make your future** !
We are looking for experienced professionals to join our team. Are you ready to accept the challenge and become part of our success?
**Visit our career site to learn more about NTT DATA**
Main Responsibilities:
+ Build new architectural solutions and participate in the improvement of existing solutions.
+ Ensure ad hoc developments.
+ Ensure that the solution meets functional and non-functional needs.
+ Define the architecture of the target solution according to business needs and technical constraints.
+ Design good technical practices to ensure the quality of the project.
+ Help define the planning and costing of projects.
+ Write project feedback, summary documents, guides .
Requirements
+ 3-5 years of experience in Java/JEE Development
+ Good knowledge on Java/JEE Frameworks: Spring, Hibernate, Angular/React, Jenkins.
+ Strong verbal and written communication skills (English)
**You like to work in complete autonomy, and are result oriented, Be a #SmartWorker, and share with us this great adventure in teleworking mode.**

**Job Description**
**Location:** Casablanca - onsite
The Java Platform Group is looking for an experienced, passionate, and highly motivated Lead Software Engineer to join our world-class development efforts. Our team is responsible for delivering the Java platform that is used by millions of developers. Our goal is to have engineers writing robust, reliable, repeatable and maintainable tests that find issues early and cover the area of the component under testing. Our quality engineers are in the product source code as much as they are working with test source code and are building the framework used for testing.
As a member of the JVM Quality Engineering team, you will work with the world class engineers in Java Hotspot area, get to work on most current enhancements of the Java Platform to ensure they are of high quality. This involves complex test development and automation adhering to secure coding guidelines, writing new frameworks, bug escape analysis, regression testing and code coverage analysis. This would enable you to get a deeper understanding of Java internals. This role would involve extensive debugging/troubleshooting across multiple platform variants and identifying product issues deep in Java code.
**Required skills and knowledge:**
+ BS or MS in a Computer Science, Software or other Engineering
+ Strong in fundamentals - data structures, algorithms, Object Oriented Programming
+ 8+ years of experience in Software Development
+ Strong Java knowledge
+ Excellent debugging, trouble-shooting and problem solving skills
+ Strong expertise with Core Java - Libraries, Tools, Lambdas, Annotations, Language support, Multi-threading and Concurrency
+ Good understanding of Java Internals such as Java Memory Management, Class Loading, Java Runtime/JIT Compilers etc
+ Basic skills of administrating linux, windows, solaris, mac
+ Good written and verbal English skills
**Desired Skills**
+ Java Certified Programmer
Career Level - IC4
**Responsibilities**
As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Location:** Agadir
Oracle Morocco Research & Development is devoted to research is looking for a Tech Lead & Technical Software Engineering Manager. As a tech lead manager within our development team in Casablanca (Morocco), you will apply your knowledge of application development, cloud, distributed systems, and software architecture to manage tasks associated with developing, operating, troubleshooting, and debugging applications and/or cloud services.
As a manager within the software engineering division you will manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc. You will also apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture.
**Responsibilities:**
+ Lead all aspects of a software engineering team consisting of various roles, skills, and career tracks.
+ Responsible for delivering a mission-critical stack, focusing on security, resiliency, scale, and performance.
+ Partner with other operation and development teams in defining and implementing improvements in service architecture and resiliency.
+ Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to our solutions.
+ Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.
+ Collaborate on architectural design reviews and changes.
+ Own and improve metrics, KPIs, SLOs, and visualizations for applications and cloud services.
+ Act as an ultimate partner concern point for complex or critical issues that have not yet been documented as Standard Operating Procedures.
+ Use a deep understanding of service topology and the dependencies required to solve issues and define mitigations.
+ Lead innovative solutions in the areas of services, observability, resiliency, scalability, and code quality.
+ Improve processes and project management, sprint management, and code quality to help the team operate efficiently.
+ Provide technical mentorship on the design, implementation, and support of new and existing services.
+ Build opportunities for career and skills development.
+ Lead multiple initiatives with competing priorities.
**Required skills:**
+ +6 years of experience managing or leading a team of software engineers, ideally delivering large-scale systems in production.
+ **Hands on experience with Java**
+ Good knowledge and understanding of one or more of the following fundamentals:
1. distributed systems and data structures design
2. Rest APIs and the concepts of RESTful architectures
3. database architecture and implementation
4. data structures, algorithms, and complexity analysis
5. computer architecture and operating systems
6. Hands-on experience in some of the following programming paradigms, languages, libraries and frameworks:
7. distributed computing
8. Operating systems
9. parallel computing
+ Experience in defining functional specifications for applications, processes, and capabilities.
+ Ability to learn quickly and work independently while dealing with ambiguous situations, with a strong positive demeanor.
+ Strong cross-group collaboration in solving complex problems.
+ Ability to anticipate and analyze risks and develop mitigation plans.
+ Meticulous, organized, and a critical thinker.
+ Understanding of the principles and frameworks of successful management.
+ Excellent oral and written communication and presentation skills
+ If this sounds like you, we hope to meet you!
Career Level - M2
Career Level - M2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Location:** Agadir
Oracle Morocco Research & Development is devoted to research is looking for a Tech Lead & Technical Software Engineering Manager. As a tech lead manager within our development team in Casablanca (Morocco), you will apply your knowledge of application development, cloud, distributed systems, and software architecture to manage tasks associated with developing, operating, troubleshooting, and debugging applications and/or cloud services.
As a manager within the software engineering division you will manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc. You will also apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture.
**Responsibilities:**
+ Lead all aspects of a software engineering team consisting of various roles, skills, and career tracks.
+ Responsible for delivering a mission-critical stack, focusing on security, resiliency, scale, and performance.
+ Partner with other operation and development teams in defining and implementing improvements in service architecture and resiliency.
+ Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to our solutions.
+ Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.
+ Collaborate on architectural design reviews and changes.
+ Own and improve metrics, KPIs, SLOs, and visualizations for applications and cloud services.
+ Act as an ultimate partner concern point for complex or critical issues that have not yet been documented as Standard Operating Procedures.
+ Use a deep understanding of service topology and the dependencies required to solve issues and define mitigations.
+ Lead innovative solutions in the areas of services, observability, resiliency, scalability, and code quality.
+ Improve processes and project management, sprint management, and code quality to help the team operate efficiently.
+ Provide technical mentorship on the design, implementation, and support of new and existing services.
+ Build opportunities for career and skills development.
+ Lead multiple initiatives with competing priorities.
**Required skills:**
+ +6 years of experience managing or leading a team of software engineers, ideally delivering large-scale systems in production.
+ **Hands on experience with Java**
+ Good knowledge and understanding of one or more of the following fundamentals:
1. distributed systems and data structures design
2. Rest APIs and the concepts of RESTful architectures
3. database architecture and implementation
4. data structures, algorithms, and complexity analysis
5. computer architecture and operating systems
6. Hands-on experience in some of the following programming paradigms, languages, libraries and frameworks:
7. distributed computing
8. Operating systems
9. parallel computing
+ Experience in defining functional specifications for applications, processes, and capabilities.
+ Ability to learn quickly and work independently while dealing with ambiguous situations, with a strong positive demeanor.
+ Strong cross-group collaboration in solving complex problems.
+ Ability to anticipate and analyze risks and develop mitigation plans.
+ Meticulous, organized, and a critical thinker.
+ Understanding of the principles and frameworks of successful management.
+ Excellent oral and written communication and presentation skills
+ If this sounds like you, we hope to meet you!
Career Level - M2
Career Level - M2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Location:** Casablanca - onsite **#LI-Onsite**
Oracle Payments team works with various business units in Oracle to bring new consumer payment offerings to market across the many industries Oracle serves. As member of the Oracle Payments Product Development team, you will be contributing to the engineering efforts using a variety of technologies to deliver amazing product features that align with our strategic vision and deliver amazing payments experience for our customers.
Oracle Payments team is looking for a Principal Applications Engineer to be part of Oracle Payments team in Morocco, who will design, develop, test and deploy enterprise applications in the cloud. Successful candidate will be a technology champion, customer oriented, results driven and passionate about building great products and solutions in a collaborative, agile environment.
The ideal candidate is a top-notch developer with strong fundamentals and design capabilities, a rock-solid coder and a distributed systems generalist able to dive deep into any part of the stack and low-level systems. The candidate demonstrates valuing simplicity and scale, leading initiatives, working independently and having a broad perspective.
**Required Qualifications**
+ Bachelor's degree in computer science or related technical field or tech unit graduate
+ Practical experience developing distributed systems
+ Excellent product full stack development skills - designing, coding, and debugging skills using Java, J2EE
+ Hands-on experience developing services on a public cloud platform (e.g., AWS, Azure, Oracle)
+ Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals
+ Experience of database design/modelling, knowledge of RDBMS concepts and working SQL knowledge is required
+ Strong knowledge of REST and related Server-side technologies (e.g. SWAGGER, OpenAPI, NodeJS)
+ Experience of driving architecture and security reviews, documentation and working with Product Managers through the entire launch process
+ Experience of mentoring and coaching team members, raising the bar for the team, taking pride in team's success
+ Experience of working independently with excellent time management skills
+ Experience with agile methodologies
+ Ability to adapt to a fast-paced, changing environment
**Additional Technologies we work with:**
+ Experience in scalability, performance, security, concurrency for cloud-based Apps is a plus
+ Experience building multi-tenant, virtualized infrastructure a strong plus
+ Practical familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures
+ Advanced UI development skills using JET frameworks and/or VBCS is preferred
+ Experience in Fusion Tech Stack (JDeveloper, OJET, ADF), OJET Web components, Helidon/Spring boot, JQuery, Python, node.js, Spark, GIT Source Control, NOSQL (Oracle/MongoDB) is desirable
+ Experience developing web UI's using JavaScript ES6/Typescript/HTML/CSS/SCSS and related Client-side technologies (e.g. jQuery, RequireJS, Angular, Knockout, etc.)
+ Building continuous integration/deployment pipelines with robust testing and deployment schedules
**Responsibilities**
As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job ID
32950
**AI Software Engineer (F/H/X)**
Regular
Casablanca, Morocco ( My candidate profile
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
**_Job title :_**
+ AI Software Engineer (F/H/X)
The position reports to the Technical Lead.
**Key Responsibilities:**
+ **Collaborate and Innovate** : Work closely with product managers, designers, and other engineers to build best-in-class AI-enabled features for our products.
+ **AI Integration** : Implement and integrate AI technologies, such as Generative AI, machine learning models, or NLP, to enhance our platform's capabilities, optimize processes, and improve user experiences.
+ **Platform Development** : Design, develop, and maintain scalable AI platform features to enable feature teams, while ensuring they are compatible with other services, and APIs.
+ **Rapid Problem-Solving** : Quickly fix bugs and solve problems, particularly related to AI performance, model integration, or data pipeline issues, to enhance customer satisfaction.
+ **Continuous Improvement** : Participate in code reviews and contribute to improving our AI development processes, ensuring that the AI components are scalable, efficient, and maintainable.
+ **Stay Current** : Maintain up-to-date knowledge of industry trends and advancements in AI, machine learning, and cloud services
**_Education and experiences_**
+ **Specific Knowledge/Experience:**
+ At least 4 years of experience as a Software Engineer
+ Proven track record of working in AI products development
+ Expertise in Python, valuable Java, Scala, C#
+ Knowledge in microservices, valuable graphQL
+ Knowledge in Data management & data structures such as Json schema, Avro
+ Knowledge in DevOp as Jenkins pipelines, docker and some experience deploying models (MLOps, LLMOps, AIOps)
+ Strong understanding of GenAI/AI/ML technologies with knowledge in concepts as AI flow, evaluation, training, scoring, prompting, guardrails and RAG
+ Experience with Cloud providers as Azure, GCP or AWS
+ Experience in Agile development methodologies, particularly SCRUM.
+ Valuable knowledge: distributed architectures, akka concepts, NLP projects, standard methodologies and principles, software patterns
+ Proficiency in using project management and collaboration tools (e.g., JIRA, Trello)
+ Strong organizational & time management skills
+ Cloud certifications is a plus
+ Fluent in English (proficient in French is a plus).
+ Strong analytical and problem-solving skills.
+ Creativity, curiosity and a passion for innovation and technology.
About us
+ This position requires a certain level of integrity, confidentiality, loyalty and trustworthiness as you will have access to Syensqo's most sensitive information or systems in the context of your mission. Please note that the selected person for this position will be required to undergo and meet company standards for vetting verifications and reference checks.
+ Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
+ At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
LI-IJ1LI-Onsitesenior

Job ID
32949
**Senior AI Software Engineer (F/H/X)**
Regular
Casablanca, Morocco ( My candidate profile
Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
**_Job title :_**
+ _Senior AI Software Engineer (F/H/X)_
**_J_** **_ob overview and responsibilities_**
+ Syensqo initiated a fundamental transformation and this transformation positioned digital technologies as key drivers to make it happen. It requires us to change the way we operate and leverage the tremendous amount of knowhow, knowledge, structured and unstructured datasets that today exist in the Group.Syensqo has decided to create a startup team, Syensqo.ai, dedicated to the AI and Generative AI domain. By taking this role, the AI Software Engineer will join this team right at its inception. Its mantra is simple: deliver value, with speed and agility while taking no compromise on cybersecurity, compliance, ethics, guardrails or regulations. S/he will contribute to the growth and development of this startup by maintaining a strong focus on excellence and implementing prioritized solutions in a fast and agile manner. With a commitment to innovation, excellence and sustainable growth, we are looking for a talented AI Software Engineer to join our team and drive the creation of cutting-edge AI solutions. In our agile and collaborative work environment we have fun to live our motto: advancing humanity.
The position reports to the Technical Lead.
**_Key Responsibilities:_**
+ **Collaborate and Innovate** : Work closely with product managers, designers, and other engineers to build best-in-class AI-enabled features for our products.
+ **AI Integration** : Implement and integrate AI technologies, such as Generative AI, machine learning models, or NLP, to enhance our platform's capabilities, optimize processes, and improve user experiences.
+ **Platform Development** : Design, develop, and maintain scalable AI platform features to enable feature teams, while ensuring they are compatible with other services, and APIs.
+ **Rapid Problem-Solving** : Quickly fix bugs and solve problems, particularly related to AI performance, model integration, or data pipeline issues, to enhance customer satisfaction.
+ **Continuous Improvement** : Participate in code reviews and contribute to improving our AI development processes, ensuring that the AI components are scalable, efficient, and maintainable.
+ **Stay Current** : Maintain up-to-date knowledge of industry trends and advancements in AI, machine learning, and cloud services
**_Specific Knowledge/Experience:_**
+ At least 7 years of experience as a Software Engineer
+ Proven track record of working in AI products development
+ Expertise in Python, valuable Java, Scala, C#
+ Knowledge in microservices, valuable graphQL
+ Knowledge in Data management & data structures such as Json schema, Avro
+ Knowledge in DevOp as Jenkins pipelines, docker and some experience deploying models (MLOps, LLMOps, AIOps)
+ Strong understanding of GenAI/AI/ML technologies with knowledge in concepts as AI flow, evaluation, training, scoring, prompting, guardrails and RAG
+ Experience with Cloud providers as Azure, GCP or AWS
+ Experience in Agile development methodologies, particularly SCRUM.
+ Valuable knowledge: distributed architectures, akka concepts, NLP projects, standard methodologies and principles, software patterns
+ Proficiency in using project management and collaboration tools (e.g., JIRA, Trello)
+ Strong organizational & time management skills
+ Cloud certifications is a plus
+ Fluent in English (proficient in French is a plus).
+ Strong analytical and problem-solving skills.
+ Creativity, curiosity and a passion for innovation and technology.
About us
+ Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
+ At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
LI-IJ1LI-Onsitesenior

**What you'll do:**
The primary function is to provide advanced technical support and troubleshooting assistance to end-users customers and internal partners, acting as a primary point of contact on several channels: e-mail, telephone, web ticket, etc. for electrical product portfolio, in specific devices for EATON Electrical division. Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, designers, logistics, quality department, product management, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. The Software Specialist Engineer act as a first point of escalation for not-standard inquiries and advanced troubleshooting on software cases and is able to provide training on products and processes to team members, end-users, customers, colleagues from the same or different department. Participate in strategical decisions about process improvements, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team. Provides individual contribution in process documentation and knowledge sharing sessions.
**Main Responsibilities:**
+ Act as a technical specialist for resolving not-standard customer requests related to Software & Connectivity via phone/email/webchat etc.
+ Provide assistance to software issues which involve L3 and above technical support engineers, R&D and Product Managers.
+ Manage administratively the trial licenses for the supported regions and help partners/Customer to deploy and use the trial license.
+ Train partners (face-to-face or remotely) for the supported regions on Eaton Software & Connectivity offer.
+ Manage incoming requests relate the Remote Monitoring Software project depending on the workload.
+ Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.
+ Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.
+ Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.
+ Actively support in daily/weekly/monthly team reporting creation.
+ Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.
**Qualifications:**
+ Degree in Engineering or Computer Science (Electronic/Telecommunications is an plus)
+ Minimum 3 years of experience in Technical Support / Engineering
**Skills:**
+ Fluent **German** (min. B2)
+ Advanced understanding of electrical products and applications
+ Advanced Network knowledge and communication protocoles
+ Analytical mindset, communication skills, problem-solving
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.