28 Emplois pour Agent de support technique - Casablanca
Agent Support Technique N1
Casablanca, Grand Casablanca
Arcanes Technologies
Aujourd'hui
Emploi consulté
Description De L'emploi
**Description du poste**:
En tant qu'Agent Support Helpdesk de niveau 1, vous serez le premier point de contact pour les utilisateurs qui ont besoin d'assistance technique.
**Responsabilités**:
- Diagnostiquer et résoudre les incidents techniques remontés par les utilisateurs ;
- Assister les utilisateurs dans la gestion technique de leurs services en ligne ;
- Contribuer à l'enrichissement de la base de connaissances ;
- Escalader les problèmes complexes au niveau approprié lorsque nécessaire ;
- Fournir une assistance amicale et professionnelle, garantissant la satisfaction des clients.
**Exigences**:
- Bac +3 en informatique ;
- Excellentes compétences en communication verbale et écrite ;
- Maitrise de la langue anglaise (un atout) ;
- Expérience antérieure en support technique (un atout) ;
- Connaissances cPanel et Plesk, souhaitables ;
- Familiarité avec la gestion DNS ;
- Maitrise des clients de messagerie (Outlook, Thunderbird, Mail.) ;
- Détention de certifications techniques souhaitables ;
- Attitude positive, orientée client, et désireuse d'apprendre ;
- Capacité à travailler en équipe.
Type d'emploi : Temps plein, CDI, CDD
Langue:
- Français (Requis)
- Anglais (Requis)
En tant qu'Agent Support Helpdesk de niveau 1, vous serez le premier point de contact pour les utilisateurs qui ont besoin d'assistance technique.
**Responsabilités**:
- Diagnostiquer et résoudre les incidents techniques remontés par les utilisateurs ;
- Assister les utilisateurs dans la gestion technique de leurs services en ligne ;
- Contribuer à l'enrichissement de la base de connaissances ;
- Escalader les problèmes complexes au niveau approprié lorsque nécessaire ;
- Fournir une assistance amicale et professionnelle, garantissant la satisfaction des clients.
**Exigences**:
- Bac +3 en informatique ;
- Excellentes compétences en communication verbale et écrite ;
- Maitrise de la langue anglaise (un atout) ;
- Expérience antérieure en support technique (un atout) ;
- Connaissances cPanel et Plesk, souhaitables ;
- Familiarité avec la gestion DNS ;
- Maitrise des clients de messagerie (Outlook, Thunderbird, Mail.) ;
- Détention de certifications techniques souhaitables ;
- Attitude positive, orientée client, et désireuse d'apprendre ;
- Capacité à travailler en équipe.
Type d'emploi : Temps plein, CDI, CDD
Langue:
- Français (Requis)
- Anglais (Requis)
Désolé, cet emploi n'est pas disponible dans votre région
0
AI Automation Specialist (IT Support)
Casablanca, Grand Casablanca
Arrow Electronics
Publié il y a 13 jours
Emploi consulté
Description De L'emploi
**Position:**
AI Automation Specialist (IT Support)
**Job Description:**
**_Arrow's enterprise computing solutions (ECS)_** _business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets._
_Find out more about us in this video:_ _ Summary**
The **AI Automation Specialist (IT Support)** is responsible for analyzing operational workflows, and service delivery processes within IT Support and Managed Services. This role identifies opportunities for automation, workflow improvements, and knowledge management enhancements. The analyst collaborates with cross-functional teams to propose, present, and support the implementation of these initiatives, including leveraging AI-driven solutions and automation tools to enhance service efficiency.
**Key Responsibilities**
**Automation & AI Implementation**
+ Identify and prioritize use cases for automation in IT support and managed services.
+ Collaborate with customer engagement and technical teams to design, implement, and test automation solutions (e.g., chatbots, RPA, AI-assisted ticketing).
+ Support the training and fine-tuning of generative AI models for knowledge base enhancement and service optimization.
**Knowledge Management & Workflow Enhancement**
+ Coordinate the establishment and continuous improvement of knowledge bases to enable self-service and improve resolution times.
+ Work with subject matter experts (SMEs) to document best practices, troubleshooting guides, and FAQs.
+ Ensure integration of knowledge management systems with automation and AI tools.
**Cross-Team Collaboration & Change Management**
+ Work with IT, service delivery, and business stakeholders to align automation initiatives with business goals.
+ Facilitate training sessions and workshops to drive adoption of automation tools and new processes.
+ Monitor industry trends and emerging technologies to identify opportunities for continuous improvement.
**Required Qualifications & Skills**
**Education & Experience**
+ Bachelor's degree in Information Technology, Business Process Management, or a related field (or equivalent experience).
+ 3+ years of experience in service operations, IT support, automation, or process improvement roles.
+ Experience with IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or Jira Service Management.
**Technical & Analytical Skills**
+ Strong understanding of workflow automation, AI-driven support tools, and process optimization methodologies.
+ Familiarity with automation tools such as Robotic Process Automation (RPA), chatbot platforms, or AI-driven service solutions.
+ Ability to analyze and interpret data to drive process improvement recommendations.
**Soft Skills & Collaboration**
+ Strong communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
+ Problem-solving mindset with a focus on efficiency and user experience.
+ Ability to work collaboratively in a cross-functional environment and manage multiple projects simultaneously.
**Preferred Qualifications:**
+ Experience with AI/ML applications in customer support or managed services.
+ ITIL certification or experience in IT Service Management frameworks.
+ Knowledge of scripting languages or low-code automation platforms (e.g., Python, Power Automate, UiPath).
#LI-JC1 #LI-HYBRID
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
AI Automation Specialist (IT Support)
**Job Description:**
**_Arrow's enterprise computing solutions (ECS)_** _business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets._
_Find out more about us in this video:_ _ Summary**
The **AI Automation Specialist (IT Support)** is responsible for analyzing operational workflows, and service delivery processes within IT Support and Managed Services. This role identifies opportunities for automation, workflow improvements, and knowledge management enhancements. The analyst collaborates with cross-functional teams to propose, present, and support the implementation of these initiatives, including leveraging AI-driven solutions and automation tools to enhance service efficiency.
**Key Responsibilities**
**Automation & AI Implementation**
+ Identify and prioritize use cases for automation in IT support and managed services.
+ Collaborate with customer engagement and technical teams to design, implement, and test automation solutions (e.g., chatbots, RPA, AI-assisted ticketing).
+ Support the training and fine-tuning of generative AI models for knowledge base enhancement and service optimization.
**Knowledge Management & Workflow Enhancement**
+ Coordinate the establishment and continuous improvement of knowledge bases to enable self-service and improve resolution times.
+ Work with subject matter experts (SMEs) to document best practices, troubleshooting guides, and FAQs.
+ Ensure integration of knowledge management systems with automation and AI tools.
**Cross-Team Collaboration & Change Management**
+ Work with IT, service delivery, and business stakeholders to align automation initiatives with business goals.
+ Facilitate training sessions and workshops to drive adoption of automation tools and new processes.
+ Monitor industry trends and emerging technologies to identify opportunities for continuous improvement.
**Required Qualifications & Skills**
**Education & Experience**
+ Bachelor's degree in Information Technology, Business Process Management, or a related field (or equivalent experience).
+ 3+ years of experience in service operations, IT support, automation, or process improvement roles.
+ Experience with IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or Jira Service Management.
**Technical & Analytical Skills**
+ Strong understanding of workflow automation, AI-driven support tools, and process optimization methodologies.
+ Familiarity with automation tools such as Robotic Process Automation (RPA), chatbot platforms, or AI-driven service solutions.
+ Ability to analyze and interpret data to drive process improvement recommendations.
**Soft Skills & Collaboration**
+ Strong communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
+ Problem-solving mindset with a focus on efficiency and user experience.
+ Ability to work collaboratively in a cross-functional environment and manage multiple projects simultaneously.
**Preferred Qualifications:**
+ Experience with AI/ML applications in customer support or managed services.
+ ITIL certification or experience in IT Service Management frameworks.
+ Knowledge of scripting languages or low-code automation platforms (e.g., Python, Power Automate, UiPath).
#LI-JC1 #LI-HYBRID
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
1
IT Support Analyst Emea - Casablanca, Morocco
Casablanca, Grand Casablanca
Unicity International
Aujourd'hui
Emploi consulté
Description De L'emploi
**Job Title: IT Support Analyst EMENA - Casablanca, Morocco**
**Company Overview**
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person-to-person sales, which has given our sales and growth a personal touch. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to _Make Life Better_, Unicity is paving the way for a better tomorrow.
**Primary Responsibilities**
- Be the first point of contact for support, troubleshooting, and solving technical related issues in our region Europe, Middle-East and Africa,, and escalate to other teams when necessary.
- Support our office staff with issues and respond to Zendesk Support requests when necessary.
- Follow the documentation to ensure simple and easy deployment/support.
- Work closely with HR and hiring managers to deploy equipment for our new hires.
- Creating and managing user accounts in Active Directory, Google Workspace, and Office 365.
- Monitoring Cisco meraki appliances across the EMEA region, ensuring the company's network remains secure and stable.
- Configure and deploy phones through our cloud-based phone system.
- Add and maintain our IT assets.
**Requirements**:
- Ability to speak, read, and write in English, French and Arabic
- Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
- Experience configuring and troubleshooting Windows 10/11 and macOS 10.13+
- Proven experience in networking, with a focus on VPNs and Cisco Meraki appliances
- Experience setting up and maintaining users via Active Directory and Office 365
- Willingness to learn other IT Systems
- This position will involve working daily in our Casablanca, Morocco office. Occasional traveling may be necessary
**Company Overview**
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person-to-person sales, which has given our sales and growth a personal touch. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to _Make Life Better_, Unicity is paving the way for a better tomorrow.
**Primary Responsibilities**
- Be the first point of contact for support, troubleshooting, and solving technical related issues in our region Europe, Middle-East and Africa,, and escalate to other teams when necessary.
- Support our office staff with issues and respond to Zendesk Support requests when necessary.
- Follow the documentation to ensure simple and easy deployment/support.
- Work closely with HR and hiring managers to deploy equipment for our new hires.
- Creating and managing user accounts in Active Directory, Google Workspace, and Office 365.
- Monitoring Cisco meraki appliances across the EMEA region, ensuring the company's network remains secure and stable.
- Configure and deploy phones through our cloud-based phone system.
- Add and maintain our IT assets.
**Requirements**:
- Ability to speak, read, and write in English, French and Arabic
- Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
- Experience configuring and troubleshooting Windows 10/11 and macOS 10.13+
- Proven experience in networking, with a focus on VPNs and Cisco Meraki appliances
- Experience setting up and maintaining users via Active Directory and Office 365
- Willingness to learn other IT Systems
- This position will involve working daily in our Casablanca, Morocco office. Occasional traveling may be necessary
Désolé, cet emploi n'est pas disponible dans votre région
2
IT Support Senior Associate (On-site)
Casablanca, Grand Casablanca
NTT DATA
Aujourd'hui
Emploi consulté
Description De L'emploi
**Req ID**:
We are currently seeking a IT Support Senior Associate (on-site) to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**IT Support Senior Associate (on-site)**
**Casablanca, Morocco**
**Competitive Salary**
**Overview**:
NTT DATA Services currently seeks an IT Support Senior Analyst to join their team working on client site in Casablanca. The team are responsible for the technical support of hardware and software across the site for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
**Role Responsibilities**:
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Install, maintain, and optimise desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
**Key Skills**:
- Experience in 2nd Line IT Windows Support
- Knowledge and experience of Windows 7/10, MS Office/ O365 Operational and configuration
- Excellent customer service and communication skills
- Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
- Basic TCP/IP Networking Protocols
- Coordinate activities with Help Desk, Network Services, or other IS groups.
- Fluent in English & French Languages
**Benefits**:
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
**#LI-EMEA
We are currently seeking a IT Support Senior Associate (on-site) to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**IT Support Senior Associate (on-site)**
**Casablanca, Morocco**
**Competitive Salary**
**Overview**:
NTT DATA Services currently seeks an IT Support Senior Analyst to join their team working on client site in Casablanca. The team are responsible for the technical support of hardware and software across the site for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
**Role Responsibilities**:
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Install, maintain, and optimise desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
**Key Skills**:
- Experience in 2nd Line IT Windows Support
- Knowledge and experience of Windows 7/10, MS Office/ O365 Operational and configuration
- Excellent customer service and communication skills
- Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
- Basic TCP/IP Networking Protocols
- Coordinate activities with Help Desk, Network Services, or other IS groups.
- Fluent in English & French Languages
**Benefits**:
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
**#LI-EMEA
Désolé, cet emploi n'est pas disponible dans votre région
3
IT Support and Supply Manager - English Speaker
Casablanca, Grand Casablanca
Hedgehog Recruitment
Aujourd'hui
Emploi consulté
Description De L'emploi
**Hedge Hog is looking for a IT support and supply manager to join our Casablanca office.**
*
Role and responsibilities:
- Technical support for users, consulting and prompt solution of problems related to the operation of the local network, workstations, software and office equipment;
- Installation and configuration of network equipment, LAN maintenance;
- Setting up and maintenance of various office equipment;
- Installation, configuration, updating and maintenance of software;
- Work supplies duties (Order stationary items, water etc )
*
*
We are looking for:
*
*
- At least 1 year of experience as a system administrator;
- Multitasker, responsible and sociable person;
- Good level of english;
- A good knowledge of MS Windows operating systems and office software at an administrator level;
- Experience with video surveillance systems, access control systems and office equipment;
- Knowledge of PC hardware and the ability to diagnose and troubleshoot;
- Knowledge of the principles of construction, laying and diagnostics of local networks;
- Knowledge of network data
*
Role and responsibilities:
- Technical support for users, consulting and prompt solution of problems related to the operation of the local network, workstations, software and office equipment;
- Installation and configuration of network equipment, LAN maintenance;
- Setting up and maintenance of various office equipment;
- Installation, configuration, updating and maintenance of software;
- Work supplies duties (Order stationary items, water etc )
*
*
We are looking for:
*
*
- At least 1 year of experience as a system administrator;
- Multitasker, responsible and sociable person;
- Good level of english;
- A good knowledge of MS Windows operating systems and office software at an administrator level;
- Experience with video surveillance systems, access control systems and office equipment;
- Knowledge of PC hardware and the ability to diagnose and troubleshoot;
- Knowledge of the principles of construction, laying and diagnostics of local networks;
- Knowledge of network data
Désolé, cet emploi n'est pas disponible dans votre région
4
Technicien Support It
Casablanca, Grand Casablanca
Aujourd'hui
Emploi consulté
Description De L'emploi
Casablanca
- Publiée le: 22 Jan-17:04
- Annonce N°:
Nous cherchons à recruter des opérateurs techniques avec les caractéristiques suivantes:
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- RAHALI Kenza
- Publiée le: 22 Jan-17:04
- Annonce N°:
Nous cherchons à recruter des opérateurs techniques avec les caractéristiques suivantes:
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- RAHALI Kenza
Désolé, cet emploi n'est pas disponible dans votre région
5
Technicien Support It
Casablanca, Grand Casablanca
PAYLOGIC
Aujourd'hui
Emploi consulté
Description De L'emploi
Nous cherchons à recruter des opérateurs techniques avec les caractéristiques suivantes:
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
Désolé, cet emploi n'est pas disponible dans votre région
Soyez le premier informé
À propos du dernier Agent de support technique Emplois dans Casablanca !
6
Technicien Support It
Casablanca, Grand Casablanca
act digital
Aujourd'hui
Emploi consulté
Description De L'emploi
**Description de l'entreprise**
Act digital est une société de conseil et d’expertise en technologies créée en 2011. Notre vocation est d’accompagner nos clients sur leurs enjeux de transformation numérique. Notre offre s’articule autour des expertises suivantes:
- Software Delivery
- Infrastructure & Cloud Computing
- Agile IT Performance
- Business Performance
Nous sommes un groupe international implanté dans plus d’une dizaine de pays et comptant 5700 collaborateurs.
Notre succès passant par le développement et l’épanouissement de chaque collaborateur, nous attachons beaucoup d’importance à offrir les meilleures conditions de travail possibles:
- Télétravail disponible sur une grande partie de nos missions
- Un environnement de travail en Flex Office disponible pour tous et tout le temps pour favoriser la communication et la collaboration
- Des communautés d’experts pour partager et diffuser les compétences au sein du groupe
- Un encadrement projet et un suivi RH de proximité
- Des formations et certifications proposées annuellement
- Une valorisation des parcours d’expertise de nos consultants
- Une ouverture forte sur la mobilité internationale ponctuelle ou de longue durée
- Des possibilités d’intrapreneuriat
**Description du poste**
Vous intégrerez, au sein de notre Pôle Transformation Numérique, une équipe d’experts en support IT.
Vos missions seront les suivantes:
- Réaliser le support IT niveau 1 et niveau 2 concernant les demandes au support (support utilisateurs, systèmes de réunion et de visioconférence)
- Réaliser le support matériel des ordinateurs Lenovo et MacBook Réaliser le support pour le matériel téléphonique (résolution de problèmes)
**Qualifications**
Quel profil pour ce poste:
- Vous êtes issu(e) d’une formation Bac+2/Bac+3 (École technique, Licence ou équivalent) en informatique/IT
- Vous justifiez d’une expérience significative au sein d’une équipe de support IT niveau 1/niveau 2
- Vous êtes un bon communiquant et disposez de capacités d’analyse et de synthèse éprouvées
- Vous accordez de l’importance (et du temps) à la veille
Quelles compétences/connaissances pour ce poste:
- Connaissance des process de résolutions d'incidents
- Aisance en Anglais obligatoire
Act digital est une société de conseil et d’expertise en technologies créée en 2011. Notre vocation est d’accompagner nos clients sur leurs enjeux de transformation numérique. Notre offre s’articule autour des expertises suivantes:
- Software Delivery
- Infrastructure & Cloud Computing
- Agile IT Performance
- Business Performance
Nous sommes un groupe international implanté dans plus d’une dizaine de pays et comptant 5700 collaborateurs.
Notre succès passant par le développement et l’épanouissement de chaque collaborateur, nous attachons beaucoup d’importance à offrir les meilleures conditions de travail possibles:
- Télétravail disponible sur une grande partie de nos missions
- Un environnement de travail en Flex Office disponible pour tous et tout le temps pour favoriser la communication et la collaboration
- Des communautés d’experts pour partager et diffuser les compétences au sein du groupe
- Un encadrement projet et un suivi RH de proximité
- Des formations et certifications proposées annuellement
- Une valorisation des parcours d’expertise de nos consultants
- Une ouverture forte sur la mobilité internationale ponctuelle ou de longue durée
- Des possibilités d’intrapreneuriat
**Description du poste**
Vous intégrerez, au sein de notre Pôle Transformation Numérique, une équipe d’experts en support IT.
Vos missions seront les suivantes:
- Réaliser le support IT niveau 1 et niveau 2 concernant les demandes au support (support utilisateurs, systèmes de réunion et de visioconférence)
- Réaliser le support matériel des ordinateurs Lenovo et MacBook Réaliser le support pour le matériel téléphonique (résolution de problèmes)
**Qualifications**
Quel profil pour ce poste:
- Vous êtes issu(e) d’une formation Bac+2/Bac+3 (École technique, Licence ou équivalent) en informatique/IT
- Vous justifiez d’une expérience significative au sein d’une équipe de support IT niveau 1/niveau 2
- Vous êtes un bon communiquant et disposez de capacités d’analyse et de synthèse éprouvées
- Vous accordez de l’importance (et du temps) à la veille
Quelles compétences/connaissances pour ce poste:
- Connaissance des process de résolutions d'incidents
- Aisance en Anglais obligatoire
Désolé, cet emploi n'est pas disponible dans votre région
7
Technical Support Intern
Casablanca, Grand Casablanca
Dell Technologies
Aujourd'hui
Emploi consulté
Description De L'emploi
Technical Support Intern
Join us as a Technical Support Intern on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.
You will:
- Provides first Level Technical Support on Dell supplied products and/or peripherals
- Identifies and resolves issues affecting customer client systems
- Monitors and tracks issues to ensure accurate resolution.
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Bachelors degree or equivalent in IT, hardware or software obtained in the last 12 months
- Fluency in French and English
- Excellent telephone and customer handling skills
- Ability to deal professionally with demanding customers
- Ability to learn new products and technologies
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Join us as a Technical Support Intern on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.
You will:
- Provides first Level Technical Support on Dell supplied products and/or peripherals
- Identifies and resolves issues affecting customer client systems
- Monitors and tracks issues to ensure accurate resolution.
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Bachelors degree or equivalent in IT, hardware or software obtained in the last 12 months
- Fluency in French and English
- Excellent telephone and customer handling skills
- Ability to deal professionally with demanding customers
- Ability to learn new products and technologies
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Désolé, cet emploi n'est pas disponible dans votre région
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Technical Support - English Speaker
Casablanca, Grand Casablanca
Cole & Muller
Aujourd'hui
Emploi consulté
Description De L'emploi
As a Technical Support Technician, you will work to develop and deliver solutions that enable customers to solve technical issues regarding the product.
**You will**:
- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first-class customer service
- Drive operational excellence through quality closures and efficient management of issues
**You will**:
- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first-class customer service
- Drive operational excellence through quality closures and efficient management of issues
Désolé, cet emploi n'est pas disponible dans votre région
9