107 Emplois pour Technical Support Specialist - Maroc

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

Hostaway is looking for a tech-savvy Technical Support Specialist Level 1 to join our team, focusing on our North American and growing European markets. You'll master our B2B SaaS product portfolio and provide expert support to help customers maximize their short-term rental bookings. As a native-level French speaker, you'll be essential in delivering top-tier service to our expanding French and European customer base. Join us to make a real impact in a fast-growing company!

**Your Mission**:

- Diagnose and troubleshoot technical issues our customers are experiencing related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.
- Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
- Document and track customer inquiries, issues, and resolutions using our system.
- Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation.
- Assist in conducting product demonstrations and training sessions for customers as needed.
- Stay up-to-date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.
- Experience as a Technical Support Specialist or as a Customer Call Centre Specialist.
- Willingness to do shift work, the main shift here is from 9 AM to 6 PM CET.
- Willingness to work some weekends. Your main shift will be Monday to Friday. However, there may be occasions when we need extra cover on certain weekends, which we credit with days-in-lieu.
- Native level French proficiency and C2 English (Writing/Speaking), you’ll work with customers in both languages.
- Eagerness to learn and a focus on customer service, we have a great reputation with our customers.

**What we offer**:

- Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
- 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
- Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
- Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
- Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
- Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Company Description

Robert Bosch Morocco is a growing company of the Bosch Group located in Casablanca, Morocco. With around two hundred associates, we operate in the business divisions Automotive Aftermarket, Power Tools, Security Systems and Thermo Technology.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

**Job Description**:
We are seeking to hire a dedicated, organized, and efficient **"Technical & Presales Support Specialist **f/m"** to join our team. You will work closely to coordinate and complete position's tasks as follow:

- Assist Sales force and business development in explaining concepts to end-users and influencers and in system design and presentation of solutions to key system integrators
- Get involved and work out specification, tender documents and bill of material incl. budgetary quotes for individual project leads
- Support upon request in final installation and commissioning phase
- Design solutions for key verticals and large projects and including 3rd party components
- Support on component integration questions
- Provide feedback on market trends, customer/end-user needs and support collection of competitor information (portfolio as well as industries)
- Plan, prepare and execute proof of concept tests
- Regularly provide updates on our BU CO portfolio and new design tools to key customers
- Technical customer support from initial system designs up to and including commissioning support
- Define and implement the commercial and technical training and certification plan (yearly plan and for new launches)
- Ensure that relevant internal and external target groups achieve defined knowledge level
- Conduct basic and advanced training modules for BU CO (webinars or face to face)
- Engage and support BU CO in respect to commercial trainings
- Implement and organize local certification (if required)
- Ensure that training equipment is available and up-to-date (e.g. room booking, demo products, training material)
- Support sales force in marketing activities (e.g. events, shows)
- Manage for After-Sales Technical Support operations
- Manage escalations/complaints and address them according to Building Technologies division complaint process

**Qualifications**:
**Education**
- Fresh graduate from engineering school.
- Fluent in English and French
- Knowledge in IP Network
- Customer centric approach
- Ability to work under mínimal supervision
- Attention to details and analytics
- Aptitude for learning technical concepts and how to translate into marketing messaging that aligns with customer needs
- Willingness to travel occasionally

Manage accounts, including general order management, order entry, backlog management, order expediting, and status/tracking.
- Interface with multiple internal and external department in an effort to solve customer order issues.
- Communicate with Account Manager(s) and customers on inquiries regarding price, lead-time, Eaton policies and procedures.
- Assist with the facilitation of the Return Materials Authorization process between Eaton RMA team and Eaton bill-to customer.
- Collaborate with Demand Planning, Procurement and Manufacturing teams on achievement of customer requested ship date.
- Support customer logistics requests and issues, including freight damage and expedite needs.
- Support Account Manager and customers to generate and analyze reports to meet account needs, including forecasting, business analysis, open/shipped orders.
- Manage/monitor the implementation of account changes and new requirements; verify contractual obligations are met.

**Qualifications**:
A. Licence/Bachelor (Bac+3/4/5) degree Sales & Marketing
B. Exceptional organizational skills
C. Previous experience in a customer support role
D. Customer focus and adaptability to different personality types
E. Track record of over-achieving quota
F. Good time management
G. Flexibility of working hours when required
H. Team player
I. Ability to work on own and without supervision
J. Pro-active
K. Experience of Microsoft Packages (Excel, Word, Outlook etc).
L. Articulate in both written and verbal communications.
M. Customer/Sales Commercial awareness
N. Flexible and methodical approach to a fast moving environment
O. Multi tasking ability

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

**Job: Supply Chain / Logistics**

**Region: Europe, Middle East, Africa**
**Organization: ES EMEA Sales and Marketing Customer Experience**

**Job Level: Individual Contributor**
**Schedule: Full-time**
**Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Remote**
**Does this position offer relocation?: No**
**Travel: Yes, 10 % of the Time

Tanger
- Publiée le: 11 Apr-14:21
- Annonce N°: 9453526

Nous cherchons pour notre site à Tanger, un nouveau Customer service expérimenté.
- Domaine : Transport / Achat / Logistique
- Fonction : Import/Export
- Contrat : CDI
- Entreprise : GTSM-GONDRAND
- Salaire : A discuter
- Niveau d'études : Bac plus 3
- Annonceur:
- RH

Casablanca
- Publiée le: 30 Aug-11:52
- Annonce N°: 9603765

La société de transport et logistique, leader dans son domaine, est à la recherche d'un(e) professionnel(le) qualifié(e) pour rejoindre notre équipe en tant que membre d'équipage maritime. Si vous êtes passionné(e) par le secteur maritime et que vous souhaitez contribuer à notre succès, cette offre d'emploi est faite pour vous
- Formation maritime complète avec les certificats et licences appropriés
- Connaissance des réglementations maritimes internationales et des procédures de sécurité. Capacité à travailler en équipe et à communiquer efficacement. Compétences en résolution de problèmes et prise de décisions rapides. Maîtrise des outils de navigation, des logiciels maritimes et des systèmes veuillez envoyer votre CV
- Domaine : Entreprise / Import / Export
- Fonction : Import/Export
- Contrat : A discuter
- Entreprise : Transport et livraison
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- Livraison

La société de transport et logistique, leader dans son domaine, est à la recherche d'un(e) professionnel(le) qualifié(e) pour rejoindre notre équipe en tant que membre d'équipage maritime. Si vous êtes passionné(e) par le secteur maritime et que vous souhaitez contribuer à notre succès, cette offre d'emploi est faite pour vous
- Formation maritime complète avec les certificats et licences appropriés
- Connaissance des réglementations maritimes internationales et des procédures de sécurité. Capacité à travailler en équipe et à communiquer efficacement. Compétences en résolution de problèmes et prise de décisions rapides. Maîtrise des outils de navigation, des logiciels maritimes et des systèmes veuillez envoyer votre CV
- Domaine : Entreprise / Import / Export
- Fonction : Import/Export
- Contrat : A discuter
- Entreprise : Transport et livraison
- Salaire : A discuter
- Niveau d'études : Bac plus 2

TELUS International is a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues fast and in an accurate manner. Roles and Responsibilities:

- Answer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options.
- Identify customer trends and escalate to the appropriate channels per client and company policies
- Provide one-call resolutions to customer situations in the attempt to prevent repeat calls
- Deliver the brand promise every day
- Processing customers’ orders and ensuring its accuracy and completion
- Participating in continuous training sessions and sharing best practices
- Provide customer care when necessary
- Maintain adequate proficiency in products and platforms supported
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends

Who are you ?
- You are dynamic and motivated, with excellent interpersonal skills
- You have a good sense of service and listening skills
- You have a very GOOD level of French and English (bilingual profile)
- A first experience in a call center is desirable but not necessary, a full training and support will be given.

We are looking for talented and passionate people like You! Join our team!

What do we offer ?
- Competitive salaries and bonuses
- Attractive Health Insurance
- Personalized training oriented to developing your customer service skills
- Learning tools that you can have accessible at any time (and just a click away!)
- Career opportunities
- And so much more !

Rotatif hours (44h/week)

Interesting package (Fixed salary + attractive bonuses)

**Job Type**: Permanent

**JOB TITLE**: CUSTOMER SERVICE CONSULTANT

**DEPARTMENT**: CENTRE OF EXCELLENCE: CUSTOMER SERVICE

**REPORTING TO**: CUSTOMER SERVICE MANAGER

**LOCATION**: CASABLANCA, MOROCCO

**ADDITIONAL INFO**:
**PURPOSE OF POSITION**

The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process.and confirm customers’ orders timely, for any customers within the MENA region especially Northwest Africa and for any customer buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake and revenue for the given period and to match customers’ delivery time expectation and to improve or enhance our customer’s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers’ data.

**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers.
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment.
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance.
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary.
- Work with factory / customer on Letter of Credits and provide necessary inputs.
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required.

**PERSONAL QUALIFICATIONS & EXPERIENCE**:
**Education/**achievements**
- Degree in relevant field Equivalent Experience

Experience/Knowledge
- 5-year customer service experience
- Experience in Sales Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
- Customer service experience in a similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage

**Specific Skills**
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal &Written)
- Strong teamwork attitude
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure

**Language **Proficiency**
- English - Full Professional Proficiency
- Arabic - Full Professional Proficiency
- French - Full Professional Proficiency
- English - Full Professional Proficiency
- Arabic - Full Professional Proficiency
- French - Full Professional Proficiency

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

Vontier Corporation View

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traf

**REQUIRED FOR CUSTOMER SERVICE REPRESENTATIVE**

**WORK FROM HOME COUNTRY**

**Language Requirement**: Fluent in Arabic and English

**Job Summary**:
**Key Responsibilities**:

- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Follow up with customers to ensure their issues are fully resolved and their expectations are met.
- Maintain customer records and update account information as needed.
- Collaborate with internal departments to resolve complex issues.
- Escalate unresolved issues to the appropriate channels.
- Achieve customer satisfaction targets and KPIs.

**Qualifications and Skills**:

- Minimum 1 year of experience in a customer service or call center role.
- Excellent verbal and written communication skills in **Arabic** and **English**.
- Strong problem-solving and conflict-resolution skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in MS Office and CRM systems is a plus.
- Strong interpersonal skills and a positive, customer-focused attitude.

**Job Types**: Full-time, Permanent

Pay: Up to 2,560.00DH per month

**Language**:

- ARABIC (required)