38 Emplois pour Agent - Casablanca

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
A Warehouse worker will insure handling, packing and forwarding goods. This assignment will conform to company values. A warehouse employee will become polyvalent and adaptable.
**Main tasks** :
Import
+ Dispatch du manifeste (voir les colis partiels / vérifier les sociétés qui demande le blocage des colis LV.).
+ Partage des manifestes avec l'inspecteur pour faire son ciblage.
+ Application des exceptions GSSU (ciblage / partiel- complément .)
+ Finaliser la procédure de l'acheminement pour ramener le volume Import de SWIFTAIR vers notre magasin
+ Dispatch du volume DOC - LV - HV
+ Vérification des colis physiquement / Manifeste et pesage des colis HV et LV blocage
+ Scanner les colis DOC - LV sur le scanner Rayon X
+ Application de l'exception SY sur TUNDRA (inspection) pour les colis ouvert LV - DOC
+ Préparation du BS (manuel) pour les colis DOC - LV
+ Charger les volumes pour la navette
+ Organisation des colis HV - LV BLOCAGE dans le WH
+ Scanne WH avec TUNDRA sur tous les colis actifs
+ Préparation des colis pour la sortie et application des scans nécessaires avec TUNDRA (out .) et OPSYS (Release)
+ Préparation des colis pour la visite douanière, RTS, acheminement.
+ Application du scan ABANDON sur TPD (Tundra scan)
+ Traitement des souffrances avec les services compétents (destruction, saisi, litige .)
+ Mettre à jour l'état de cage.
Export
+ Acceptation et traitement des colis export (colis physiquement dispo, matière dangereuse .)
+ Acceptation de l'Export avec les SP
+ Scan Export des colis TUNDRA (departure , origine scan .)
+ Collaboration avec l'équipe transit et DATA export pour préparer le manifeste
+ Effectuer la visite de l'acheminement avec la douane, et peser les colis
+ Embarquement des colis pour l'export
+ Application des scans WH et PD sur TUNDRA pour les colis nécessitent déclaration à l'export
+ Traitement de l'export globale (acceptation, préparation , LTA , audit .) avec Swiftair
+ Coordination de l'opération Export avec tous les autres service (DATA, Brokerage, CS, Road .).
+ Scan des factures export sur IDIS et assurer l'audit et le suivi de ladite tâche.
**Profile** :
+ Capable to carry heavy load
+ Understand storage principles
+ Understand inventory techniques IT literate
+ Autonomous Literate, capable of applying the 4 basic maths operations (+,-,x, /)
+ Honesty
+ Rigour
+ Logic
+ Organisational skills
+ Proficiency in French, English, and Arabic
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Demande de dates de formation aux organismes de formation Proposition des dates de formation aux stagiaires Inscription des stagiaires auprès des organismes de formation Récupération des feuilles d’émargement Vérification des pièces formation (programme, convention, feuilles d’émargement, certificat de réalisation, factures) Exploitation des rapports issus du LMS et de l’outil interne TS
Profil Recherché
Langue écrite/parlée : Français et Anglais

Rigueur, esprit d’équipe, sens de l’organisation, sens des priorités, réactivité

Bon relationnel et sens du service client

Excel et pack office maitrisés

Capacité à prendre en main les différents outils

Adaptabilité
Avantages sociaux et autres
-Salaire 4000+Primes

-Contrat de Mission

- Mutuelle privée 90%

- Avantages groupe

- Le poste est à pourvoir en présentiel à Casablanca en centre ville
Amplitude horaire
8h par jour

Begeleiden en trainen van agents om hun communicatieve vaardigheden en klantenservice te verbeteren. Kwaliteit van gesprekken beoordelen (luisteren, scoring) en naleving van procedures garanderen. Verbeterpunten identificeren en gepersonaliseerde actieplannen voorstellen. Regelmatige feedback geven aan agents en management. Bijdragen aan het behalen van prestatie- en klanttevredenheidsdoelstellingen.
Profil Recherché
Uitstekende beheersing van het Nederlands (mondeling en schriftelijk); kennis van Frans of Engels is een pluspunt.



Minimaal 2 jaar ervaring als kwaliteitscoach of trainer in een callcenter.



Sterke communicatieve vaardigheden, analytisch inzicht en didactisch vermogen.



Vermogen om een team te motiveren en te inspireren.
Avantages sociaux et autres
Aantrekkelijk salaris + prestatiepremies.



Dynamische en moderne werkomgeving.



Doorgroeimogelijkheden en interne ontwikkelingskansen.



Details worden ter plaatse besproken.
Amplitude horaire
Details worden ter plaatse besproken

AGENT DOUANE SENIOR F/H
**Détail de l'offre**
**Informations générales**
**Entité de rattachement**
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.
Safran Aircraft Engines conçoit, produit et commercialise, seul ou en coopération, des moteurs aéronautiques civils et militaires aux meilleurs niveaux de performance, fiabilité et respect de l'environnement. La société est notamment, à travers CFM International*, le leader mondial de la propulsion d'avions commerciaux courts et moyen-courriers.
* CFM International est une société commune 50/50 de Safran Aircraft Engines et GE Aerospace.
**Référence**

**Description du poste**
**Domaine métier**
Performance et support
**Métier / Emploi**
Conformite risques et ethique des affaires - Douane
**Intitulé du poste**
AGENT DOUANE SENIOR F/H
**Type contrat**
CDI
**Statut (CSP)**
Agent de maîtrise
**Temps de travail**
Temps complet
**Parlons de votre future mission**
- Point de contact avec l'administration douanière locale et centrale
- Interface avec le transitaire, les sous-traitants transport et les équipes internes
- Suivi, traitement et résolution des litiges douaniers
**Mais encore ? (avantages, spécificités, .)**
- Réception et traitement des préalertes / avis d'arrivée, matching avec les bons de commande
- Organisation des expéditions (pièces, moteurs) et validation des plannings
- Établissement des DUM, engagements d'importation et autres documents via notre système
- Maintien de la comptabilité matière (décharges DUM, apurement des comptes douane)
- Gestion des opérations de transit, transport et chargement des moteurs
- Enregistrement des opérations de transport sur le système interne
**Localisation du poste**
**Localisation du poste**
Maghreb, Maroc
**Ville**
Aéroport Mohammed V 20100 Casablanca
**Critères candidat**
**Niveau d'études min. requis**
BAC+3, BAC+4
**Niveau d'expérience min. requis**
Supérieure à 5 ans
**Langues**
+ Français (Bilingue)
+ Anglais (Courant)

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent Dutch-English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent Dutch / English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Dutch and English Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent Dutch-English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent Dutch / English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Dutch and English Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

Are you a dynamic and goal-oriented professional looking to kickstart or advance your career in sales? TELUS International is seeking motivated Outbound Sales Representatives to join our high-performing team. In this role, you will engage with potential customers to promote and sell our industry-leading products and services. Your ability to communicate fluently in both French and English will be crucial in serving our diverse client base. Key Responsibilities: Outbound Calling: Initiate and manage outbound sales calls to existing customers across various markets, effectively promoting TELUS International's products and services. Customer Engagement: Build strong relationships with customers by understanding their needs, answering questions, and addressing concerns. Sales Targets: Achieve and exceed individual and team sales targets by identifying opportunities, closing sales, and upselling where appropriate. CRM Management: Accurately record and manage customer interactions and sales activities using our CRM system. Bilingual Communication: Communicate fluently in both French and English, ensuring clear and effective communication with customers in their preferred language. Product Knowledge: Maintain up-to-date knowledge of TELUS International's offerings, market trends, and competitive landscape to effectively position our solutions. Collaboration: Work closely with team members, including Sales Managers and other departments, to optimize the sales process and customer experience.
Profil Recherché
Qualifications:







Bilingual Proficiency: Fluency in French and English (both verbal and written) is mandatory.

Sales Experience: Previous experience in outbound sales, telemarketing, or a similar role is required.

Communication Skills: Excellent interpersonal and communication skills with the ability to persuade and influence.

Goal-Oriented: Self-motivated and driven to achieve sales targets and contribute to team success.

Problem-Solving: Ability to handle objections and challenges with a positive, solutions-oriented approach.

Adaptability: Ability to thrive in a fast-paced, target-driven environment.
Avantages sociaux et autres
What We Offer:







Competitive base salary with performance-based incentives and bonuses.

Comprehensive benefits package, including health, dental, and retirement plans.

Paid training and ongoing professional development opportunities.

A collaborative and supportive work environment with opportunities for growth and advancement.
Amplitude horaire
Rotating hours (44h/week)