62 Emplois pour Agent - Maroc

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
A Warehouse worker will insure handling, packing and forwarding goods. This assignment will conform to company values. A warehouse employee will become polyvalent and adaptable.
**Main tasks** :
Import
+ Dispatch du manifeste (voir les colis partiels / vérifier les sociétés qui demande le blocage des colis LV.).
+ Partage des manifestes avec l'inspecteur pour faire son ciblage.
+ Application des exceptions GSSU (ciblage / partiel- complément .)
+ Finaliser la procédure de l'acheminement pour ramener le volume Import de SWIFTAIR vers notre magasin
+ Dispatch du volume DOC - LV - HV
+ Vérification des colis physiquement / Manifeste et pesage des colis HV et LV blocage
+ Scanner les colis DOC - LV sur le scanner Rayon X
+ Application de l'exception SY sur TUNDRA (inspection) pour les colis ouvert LV - DOC
+ Préparation du BS (manuel) pour les colis DOC - LV
+ Charger les volumes pour la navette
+ Organisation des colis HV - LV BLOCAGE dans le WH
+ Scanne WH avec TUNDRA sur tous les colis actifs
+ Préparation des colis pour la sortie et application des scans nécessaires avec TUNDRA (out .) et OPSYS (Release)
+ Préparation des colis pour la visite douanière, RTS, acheminement.
+ Application du scan ABANDON sur TPD (Tundra scan)
+ Traitement des souffrances avec les services compétents (destruction, saisi, litige .)
+ Mettre à jour l'état de cage.
Export
+ Acceptation et traitement des colis export (colis physiquement dispo, matière dangereuse .)
+ Acceptation de l'Export avec les SP
+ Scan Export des colis TUNDRA (departure , origine scan .)
+ Collaboration avec l'équipe transit et DATA export pour préparer le manifeste
+ Effectuer la visite de l'acheminement avec la douane, et peser les colis
+ Embarquement des colis pour l'export
+ Application des scans WH et PD sur TUNDRA pour les colis nécessitent déclaration à l'export
+ Traitement de l'export globale (acceptation, préparation , LTA , audit .) avec Swiftair
+ Coordination de l'opération Export avec tous les autres service (DATA, Brokerage, CS, Road .).
+ Scan des factures export sur IDIS et assurer l'audit et le suivi de ladite tâche.
**Profile** :
+ Capable to carry heavy load
+ Understand storage principles
+ Understand inventory techniques IT literate
+ Autonomous Literate, capable of applying the 4 basic maths operations (+,-,x, /)
+ Honesty
+ Rigour
+ Logic
+ Organisational skills
+ Proficiency in French, English, and Arabic
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0C16Y_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Fes Marriott Hotel Jnan Palace, 8 Avenue Ahmed Chaouki, Fes, Morocco, Morocco, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Bij Eastvantage streven we ernaar om betekenisvolle banen te creëren en loopbanen te bieden die gebaseerd zijn op kennis, inspiratie en voortdurende groei. Als onafhankelijk en wereldwijd opererend bedrijf faciliteren we offshore-diensten vanuit onze locaties in de Filipijnen, India, Bulgarije, Vietnam en België. Met onze Europese achtergrond ondersteunen we internationale klanten met vestigingen over de hele wereld. Al meer dan tien jaar zijn we actief in de sector, en in die tijd zijn we gegroeid van een klein team tot een organisatie met meer dan 1.200 tevreden medewerkers. Bezoek gerust onze website om meer te weten te komen over wie we zijn en wat ons uniek maakt in onze cultuur en manier van denken. Sluit je aan bij Eastvantage en word onderdeel van ons succesverhaal! Verantwoordelijkheden : • Lever uitstekende klantenservice door inkomende telefoontjes en e-mails van klanten in het Nederlands te beantwoorden. • Behandel klantvragen en verzoeken doeltreffend: luister actief, begrijp de behoeften en bied vriendelijke en efficiënte oplossingen. • Los problemen en klachten op door samen met de klant naar een passende oplossing te zoeken en hun tevredenheid te waarborgen. • Voorzie klanten van correcte informatie: geef heldere en beknopte antwoorden over producten en diensten. • Zorg voor correcte vastlegging van klantgegevens door gebruik te maken van CRM-systemen. • Voer diverse administratieve taken uit ter ondersteuning van het team.
Profil Recherché
• 1 tot 2 jaar ervaring in inbound klantenservice of een vergelijkbare rol.

• Uitstekende beheersing van de Nederlandse taal, zowel mondeling als schriftelijk.

• Sterke communicatieve en interpersoonlijke vaardigheden.

• Goede computervaardigheden, inclusief ervaring met Microsoft Office.

• Klantgerichte instelling en focus op service.

• In staat om effectief te presteren onder druk, met het vermogen om te multitasken en prioriteiten te stellen.

• Proactieve werkhouding en bereidheid om te leren.
Avantages sociaux et autres
• Werken in een dynamische, internationale werkomgeving.

• Een positieve en samenwerkingsgerichte bedrijfscultuur.

• Een aantrekkelijk salaris met bijbehorende secundaire arbeidsvoorwaarden.

• Kansen voor professionele ontwikkeling en doorgroeimogelijkheden.
Amplitude horaire
08:00-17:00 | 1h break included

Demande de dates de formation aux organismes de formation Proposition des dates de formation aux stagiaires Inscription des stagiaires auprès des organismes de formation Récupération des feuilles d’émargement Vérification des pièces formation (programme, convention, feuilles d’émargement, certificat de réalisation, factures) Exploitation des rapports issus du LMS et de l’outil interne TS
Profil Recherché
Langue écrite/parlée : Français et Anglais

Rigueur, esprit d’équipe, sens de l’organisation, sens des priorités, réactivité

Bon relationnel et sens du service client

Excel et pack office maitrisés

Capacité à prendre en main les différents outils

Adaptabilité
Avantages sociaux et autres
-Salaire 4000+Primes

-Contrat de Mission

- Mutuelle privée 90%

- Avantages groupe

- Le poste est à pourvoir en présentiel à Casablanca en centre ville
Amplitude horaire
8h par jour

Nous recherchons un Agent de Réception d'Appels enthousiaste et réactif pour rejoindre notre équipe de service client. Vous serez le premier point de contact pour nos clients, en charge de répondre à leurs questions, d'offrir des solutions adaptées et de garantir une expérience de service irréprochable
Profil Recherché
Expérience: Une première expérience en tant qu'agent de réception d'appels, téléconseillers, ou dans un service client est un plus.
Avantages sociaux et autres
Loc. express leader dans le domaine d'immobilier.
Amplitude horaire
8h -19h

Prise de rdv 9h par jour du lundi au vendredi Nous vous demanderons un sms whatsap à l’oral pour vous présenter et connaître votre niveau de français. Cordialement
Profil Recherché
Bon français avec expérience en centre d’appel

Uniquement résident sur meknes
Avantages sociaux et autres
Premier contact par whatsap

Salaire fixe

Prime

Cnss

Cp

Challenge
Amplitude horaire
9h par jour du lundi au vendredi