29 Emplois pour Techniciens help desk - Casablanca
Service Desk Agent German-French
Casablanca, Grand Casablanca
NTT America, Inc.
Publié il y a 2 jours
Emploi consulté
Description De L'emploi
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent German-French to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent German-French**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Italian and French Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent German-French to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent German-French**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Italian and French Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**
Désolé, cet emploi n'est pas disponible dans votre région
0
Service desk agent -Czech/Slovak
Casablanca, Grand Casablanca
NTT America, Inc.
Publié il y a 16 jours
Emploi consulté
Description De L'emploi
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service desk agent -Czech/Slovak to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service desk agent -Czech/Slovak**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Czech/Slovak and English Languages;
+ Flexibility to work shifts.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**
We are currently seeking a Service desk agent -Czech/Slovak to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service desk agent -Czech/Slovak**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Czech/Slovak and English Languages;
+ Flexibility to work shifts.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**
Désolé, cet emploi n'est pas disponible dans votre région
1
Service Desk Agent Dutch-English
Casablanca, Grand Casablanca
NTT America, Inc.
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent Dutch-English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent Dutch / English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Dutch and English Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent Dutch-English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent Dutch / English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Dutch and English Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for
Désolé, cet emploi n'est pas disponible dans votre région
2
Service Desk Agent with Italian and English
Casablanca, Grand Casablanca
NTT DATA
Aujourd'hui
Emploi consulté
Description De L'emploi
**Req ID**:
We are currently seeking a Service Desk Agent with Italian and English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent with Italian and English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
- Identify issues, investigate root causes, and recommend solutions to reported problems
- Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
**Key Skills**
- University education, preferably technical degree, or Microsoft certifications
- Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers
- Fluency in **Italian and English** Language
- Flexibility to work shifts if required
**Benefits**
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
**#LI-EMEA
We are currently seeking a Service Desk Agent with Italian and English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent with Italian and English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
- Identify issues, investigate root causes, and recommend solutions to reported problems
- Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
**Key Skills**
- University education, preferably technical degree, or Microsoft certifications
- Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers
- Fluency in **Italian and English** Language
- Flexibility to work shifts if required
**Benefits**
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
**#LI-EMEA
Désolé, cet emploi n'est pas disponible dans votre région
3
AI Automation Specialist (IT Support)
Casablanca, Grand Casablanca
Arrow Electronics
Publié il y a 13 jours
Emploi consulté
Description De L'emploi
**Position:**
AI Automation Specialist (IT Support)
**Job Description:**
**_Arrow's enterprise computing solutions (ECS)_** _business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets._
_Find out more about us in this video:_ _ Summary**
The **AI Automation Specialist (IT Support)** is responsible for analyzing operational workflows, and service delivery processes within IT Support and Managed Services. This role identifies opportunities for automation, workflow improvements, and knowledge management enhancements. The analyst collaborates with cross-functional teams to propose, present, and support the implementation of these initiatives, including leveraging AI-driven solutions and automation tools to enhance service efficiency.
**Key Responsibilities**
**Automation & AI Implementation**
+ Identify and prioritize use cases for automation in IT support and managed services.
+ Collaborate with customer engagement and technical teams to design, implement, and test automation solutions (e.g., chatbots, RPA, AI-assisted ticketing).
+ Support the training and fine-tuning of generative AI models for knowledge base enhancement and service optimization.
**Knowledge Management & Workflow Enhancement**
+ Coordinate the establishment and continuous improvement of knowledge bases to enable self-service and improve resolution times.
+ Work with subject matter experts (SMEs) to document best practices, troubleshooting guides, and FAQs.
+ Ensure integration of knowledge management systems with automation and AI tools.
**Cross-Team Collaboration & Change Management**
+ Work with IT, service delivery, and business stakeholders to align automation initiatives with business goals.
+ Facilitate training sessions and workshops to drive adoption of automation tools and new processes.
+ Monitor industry trends and emerging technologies to identify opportunities for continuous improvement.
**Required Qualifications & Skills**
**Education & Experience**
+ Bachelor's degree in Information Technology, Business Process Management, or a related field (or equivalent experience).
+ 3+ years of experience in service operations, IT support, automation, or process improvement roles.
+ Experience with IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or Jira Service Management.
**Technical & Analytical Skills**
+ Strong understanding of workflow automation, AI-driven support tools, and process optimization methodologies.
+ Familiarity with automation tools such as Robotic Process Automation (RPA), chatbot platforms, or AI-driven service solutions.
+ Ability to analyze and interpret data to drive process improvement recommendations.
**Soft Skills & Collaboration**
+ Strong communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
+ Problem-solving mindset with a focus on efficiency and user experience.
+ Ability to work collaboratively in a cross-functional environment and manage multiple projects simultaneously.
**Preferred Qualifications:**
+ Experience with AI/ML applications in customer support or managed services.
+ ITIL certification or experience in IT Service Management frameworks.
+ Knowledge of scripting languages or low-code automation platforms (e.g., Python, Power Automate, UiPath).
#LI-JC1 #LI-HYBRID
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
AI Automation Specialist (IT Support)
**Job Description:**
**_Arrow's enterprise computing solutions (ECS)_** _business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets._
_Find out more about us in this video:_ _ Summary**
The **AI Automation Specialist (IT Support)** is responsible for analyzing operational workflows, and service delivery processes within IT Support and Managed Services. This role identifies opportunities for automation, workflow improvements, and knowledge management enhancements. The analyst collaborates with cross-functional teams to propose, present, and support the implementation of these initiatives, including leveraging AI-driven solutions and automation tools to enhance service efficiency.
**Key Responsibilities**
**Automation & AI Implementation**
+ Identify and prioritize use cases for automation in IT support and managed services.
+ Collaborate with customer engagement and technical teams to design, implement, and test automation solutions (e.g., chatbots, RPA, AI-assisted ticketing).
+ Support the training and fine-tuning of generative AI models for knowledge base enhancement and service optimization.
**Knowledge Management & Workflow Enhancement**
+ Coordinate the establishment and continuous improvement of knowledge bases to enable self-service and improve resolution times.
+ Work with subject matter experts (SMEs) to document best practices, troubleshooting guides, and FAQs.
+ Ensure integration of knowledge management systems with automation and AI tools.
**Cross-Team Collaboration & Change Management**
+ Work with IT, service delivery, and business stakeholders to align automation initiatives with business goals.
+ Facilitate training sessions and workshops to drive adoption of automation tools and new processes.
+ Monitor industry trends and emerging technologies to identify opportunities for continuous improvement.
**Required Qualifications & Skills**
**Education & Experience**
+ Bachelor's degree in Information Technology, Business Process Management, or a related field (or equivalent experience).
+ 3+ years of experience in service operations, IT support, automation, or process improvement roles.
+ Experience with IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or Jira Service Management.
**Technical & Analytical Skills**
+ Strong understanding of workflow automation, AI-driven support tools, and process optimization methodologies.
+ Familiarity with automation tools such as Robotic Process Automation (RPA), chatbot platforms, or AI-driven service solutions.
+ Ability to analyze and interpret data to drive process improvement recommendations.
**Soft Skills & Collaboration**
+ Strong communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
+ Problem-solving mindset with a focus on efficiency and user experience.
+ Ability to work collaboratively in a cross-functional environment and manage multiple projects simultaneously.
**Preferred Qualifications:**
+ Experience with AI/ML applications in customer support or managed services.
+ ITIL certification or experience in IT Service Management frameworks.
+ Knowledge of scripting languages or low-code automation platforms (e.g., Python, Power Automate, UiPath).
#LI-JC1 #LI-HYBRID
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
4
IT Support Analyst Emea - Casablanca, Morocco
Casablanca, Grand Casablanca
Unicity International
Aujourd'hui
Emploi consulté
Description De L'emploi
**Job Title: IT Support Analyst EMENA - Casablanca, Morocco**
**Company Overview**
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person-to-person sales, which has given our sales and growth a personal touch. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to _Make Life Better_, Unicity is paving the way for a better tomorrow.
**Primary Responsibilities**
- Be the first point of contact for support, troubleshooting, and solving technical related issues in our region Europe, Middle-East and Africa,, and escalate to other teams when necessary.
- Support our office staff with issues and respond to Zendesk Support requests when necessary.
- Follow the documentation to ensure simple and easy deployment/support.
- Work closely with HR and hiring managers to deploy equipment for our new hires.
- Creating and managing user accounts in Active Directory, Google Workspace, and Office 365.
- Monitoring Cisco meraki appliances across the EMEA region, ensuring the company's network remains secure and stable.
- Configure and deploy phones through our cloud-based phone system.
- Add and maintain our IT assets.
**Requirements**:
- Ability to speak, read, and write in English, French and Arabic
- Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
- Experience configuring and troubleshooting Windows 10/11 and macOS 10.13+
- Proven experience in networking, with a focus on VPNs and Cisco Meraki appliances
- Experience setting up and maintaining users via Active Directory and Office 365
- Willingness to learn other IT Systems
- This position will involve working daily in our Casablanca, Morocco office. Occasional traveling may be necessary
**Company Overview**
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person-to-person sales, which has given our sales and growth a personal touch. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to _Make Life Better_, Unicity is paving the way for a better tomorrow.
**Primary Responsibilities**
- Be the first point of contact for support, troubleshooting, and solving technical related issues in our region Europe, Middle-East and Africa,, and escalate to other teams when necessary.
- Support our office staff with issues and respond to Zendesk Support requests when necessary.
- Follow the documentation to ensure simple and easy deployment/support.
- Work closely with HR and hiring managers to deploy equipment for our new hires.
- Creating and managing user accounts in Active Directory, Google Workspace, and Office 365.
- Monitoring Cisco meraki appliances across the EMEA region, ensuring the company's network remains secure and stable.
- Configure and deploy phones through our cloud-based phone system.
- Add and maintain our IT assets.
**Requirements**:
- Ability to speak, read, and write in English, French and Arabic
- Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
- Experience configuring and troubleshooting Windows 10/11 and macOS 10.13+
- Proven experience in networking, with a focus on VPNs and Cisco Meraki appliances
- Experience setting up and maintaining users via Active Directory and Office 365
- Willingness to learn other IT Systems
- This position will involve working daily in our Casablanca, Morocco office. Occasional traveling may be necessary
Désolé, cet emploi n'est pas disponible dans votre région
5
IT Support Senior Associate (On-site)
Casablanca, Grand Casablanca
NTT DATA
Aujourd'hui
Emploi consulté
Description De L'emploi
**Req ID**:
We are currently seeking a IT Support Senior Associate (on-site) to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**IT Support Senior Associate (on-site)**
**Casablanca, Morocco**
**Competitive Salary**
**Overview**:
NTT DATA Services currently seeks an IT Support Senior Analyst to join their team working on client site in Casablanca. The team are responsible for the technical support of hardware and software across the site for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
**Role Responsibilities**:
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Install, maintain, and optimise desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
**Key Skills**:
- Experience in 2nd Line IT Windows Support
- Knowledge and experience of Windows 7/10, MS Office/ O365 Operational and configuration
- Excellent customer service and communication skills
- Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
- Basic TCP/IP Networking Protocols
- Coordinate activities with Help Desk, Network Services, or other IS groups.
- Fluent in English & French Languages
**Benefits**:
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
**#LI-EMEA
We are currently seeking a IT Support Senior Associate (on-site) to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**IT Support Senior Associate (on-site)**
**Casablanca, Morocco**
**Competitive Salary**
**Overview**:
NTT DATA Services currently seeks an IT Support Senior Analyst to join their team working on client site in Casablanca. The team are responsible for the technical support of hardware and software across the site for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
**Role Responsibilities**:
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Install, maintain, and optimise desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
**Key Skills**:
- Experience in 2nd Line IT Windows Support
- Knowledge and experience of Windows 7/10, MS Office/ O365 Operational and configuration
- Excellent customer service and communication skills
- Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
- Basic TCP/IP Networking Protocols
- Coordinate activities with Help Desk, Network Services, or other IS groups.
- Fluent in English & French Languages
**Benefits**:
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
**#LI-EMEA
Désolé, cet emploi n'est pas disponible dans votre région
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6
IT Support and Supply Manager - English Speaker
Casablanca, Grand Casablanca
Hedgehog Recruitment
Aujourd'hui
Emploi consulté
Description De L'emploi
**Hedge Hog is looking for a IT support and supply manager to join our Casablanca office.**
*
Role and responsibilities:
- Technical support for users, consulting and prompt solution of problems related to the operation of the local network, workstations, software and office equipment;
- Installation and configuration of network equipment, LAN maintenance;
- Setting up and maintenance of various office equipment;
- Installation, configuration, updating and maintenance of software;
- Work supplies duties (Order stationary items, water etc )
*
*
We are looking for:
*
*
- At least 1 year of experience as a system administrator;
- Multitasker, responsible and sociable person;
- Good level of english;
- A good knowledge of MS Windows operating systems and office software at an administrator level;
- Experience with video surveillance systems, access control systems and office equipment;
- Knowledge of PC hardware and the ability to diagnose and troubleshoot;
- Knowledge of the principles of construction, laying and diagnostics of local networks;
- Knowledge of network data
*
Role and responsibilities:
- Technical support for users, consulting and prompt solution of problems related to the operation of the local network, workstations, software and office equipment;
- Installation and configuration of network equipment, LAN maintenance;
- Setting up and maintenance of various office equipment;
- Installation, configuration, updating and maintenance of software;
- Work supplies duties (Order stationary items, water etc )
*
*
We are looking for:
*
*
- At least 1 year of experience as a system administrator;
- Multitasker, responsible and sociable person;
- Good level of english;
- A good knowledge of MS Windows operating systems and office software at an administrator level;
- Experience with video surveillance systems, access control systems and office equipment;
- Knowledge of PC hardware and the ability to diagnose and troubleshoot;
- Knowledge of the principles of construction, laying and diagnostics of local networks;
- Knowledge of network data
Désolé, cet emploi n'est pas disponible dans votre région
7
Technicien Support It
Casablanca, Grand Casablanca
Aujourd'hui
Emploi consulté
Description De L'emploi
Casablanca
- Publiée le: 22 Jan-17:04
- Annonce N°:
Nous cherchons à recruter des opérateurs techniques avec les caractéristiques suivantes:
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- RAHALI Kenza
- Publiée le: 22 Jan-17:04
- Annonce N°:
Nous cherchons à recruter des opérateurs techniques avec les caractéristiques suivantes:
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
- Annonceur:
- RAHALI Kenza
Désolé, cet emploi n'est pas disponible dans votre région
8
Technicien Support It
Casablanca, Grand Casablanca
PAYLOGIC
Aujourd'hui
Emploi consulté
Description De L'emploi
Nous cherchons à recruter des opérateurs techniques avec les caractéristiques suivantes:
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
Profil : BAC + 2 technicien spécialisé en système et réseaux informatiques.Connaissances requises :Administration système Windows / LinuxAdministration et configuration de réseauLogiciels MicrosoftNotion Base de DonnéesNotion de javaParmi les tâches principales :Ø Monitoring Applicatif (Interface, Gabs)Ø Monitoring des équipements (Lignes, VPN,.)Ø Exécution des tâches planifiéesØ Supports techniques du client
- Domaine : Informatique / Multimédia / Internet
- Fonction : Informatique - Systèmes/Réseaux
- Contrat : CDI
- Entreprise : PAYLOGIC
- Salaire : A discuter
- Niveau d'études : Bac plus 2
Désolé, cet emploi n'est pas disponible dans votre région
9