6 Emplois pour Managers - Maroc

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should have a good understanding of Moroccan hospitality culture and guest expectations, especially for a diverse mix of local and international guests. Maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Ability to lead diverse teams and work effectively with Moroccan workforce dynamics
+ Proficient in English and French; Arabic is a plus
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BV18_
**EOE/AA/Disabled/Veterans**

**Job Description Summary**
Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
**Job Description**
**Responsibilities:**
+ Responsible for the overall project operations in defined units according to geographical, legal and industrial setup and conditions within schedule and budget allocations, in full coordination with the local Project teams.
+ Responsible for overall coordination with technical teams on site or outside to allocate resources, clarify technical issues etc.
+ Responsible for the overall coordination and interface with customers and other contractors for timely execution of all project activities, either directly or by delegating to the concerned team member.
+ Responsible for the implementation of all required processes (including project reviews, financial, operational, HR, quality, safety, management reporting) and reporting of activities and all required indicators in the local unit.
+ Responsible for follow up of ITO activities in the designated territory, liaising with commercial, technical tendering, key accounts and customers, channels.
+ Implementation of Project operational activities including Sales & GM Push, BCR, OTD, PMH implementation, MPR/PER/QSPR,CER, E-CoPQ, PM Certification, Gate reviews, project closing & KPI in the local unit.
+ Direct all project teams/local operations delivery resources to define, plan and implement the contractual project delivery activities of the Unit in accordance with the Global SAS guidelines and policies, with the objective of achieving the Clusters sales turnover, operating income and cash targets.
**Required Qualifications:**
+ University degree in Engineering or related discipline
+ Major relevant experience in International activities for multi-disciplinary projects with a sound appreciation of the technical and contractual requirements of the project
+ Knowledge of Electrical networks and technology used in related Grid Automation projects (Substation Automation comprising of Protection and Control, Telecom, Monitoring & Diagnostics associated engineering and site services)
+ Extensive knowledge of Project Management, Engineering, Supply Chain, Site Construction processes, Company's Customer base and Suppliers base
+ Experience in operation management with team management expertise
+ Prior work experience in North Africa region of destination
+ Ability to lead, manage and organize multiple teams and activities, as well as required staffing, development and training plan for the different teams.
+ Skilled in planning, resource management, financial and legal/contractual aspects of project management
+ Good oral / written communication skills in English
+ Ability and willingness to travel across the region without limitation.
**Desired Qualifications:**
+ An understanding and appreciation of International Standards (e.g. IEC) as well as local client preferences / practices.
+ Time and resource management skills
+ Extensive knowledge of key customer process in the country of project
+ Health, Safety & Environmental requirements for design and construction activities both in region
+ World-wide project management and commercial negotiating expertise
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Title:
Operations Manager (F/H) - Marrakech - Français - Anglais - Confirmé
Job Description
Qui sommes-nous ?
Concentrix est une entreprise internationale présente dans plus de 70 pays. Nous excellons dans l'amélioration de l'expérience client et l'optimisation des processus métiers, en aidant les entreprises à se transformer et à atteindre l'excellence dans un environnement inclusif, collaboratif et innovant.
**Votre mission**
En tant que Chef de projet, vous jouerez un rôle stratégique dans la réussite des opérations et serez garant(e) de la performance de votre périmètre. Vos missions :
+ Assurer l'atteinte des objectifs qualitatifs et quantitatifs fixés.
+ Piloter les indicateurs opérationnels : performance, rentabilité, marge, turnover, absentéisme.
+ Produire et analyser les rapports d'activité à destination de la direction.
+ Préparer et animer les comités de production ; participer aux réunions clients.
+ Garantir le respect des processus et des normes qualité (client et internes).
+ Encadrer une équipe de superviseurs/superviseurs seniors : objectifs individuels et collectifs, suivi et évaluation des performances, plan de progression et accompagnement dans le développement des compétences.
+ Analyser les performances, identifier les leviers d'amélioration et mettre en place des actions correctives.
+ Gérer les incidents de production et maintenir un bon climat social au sein des équipes.
+ Collaborer avec les équipes Concentrix à l'international sur des projets communs.
**Ce que nous vous offrons**
Chez Concentrix, nous faisons de la valorisation et le bien-être de nos talents une priorité. Voici les avantages que nous vous offrons pour reconnaitre votre contribution :
+ Des possibilités d'évolution, de manière éthique et équitable
+ Des opportunités de développement professionnel
+ Une rémunération attractive incluant une prime de performance périodique
+ Des avantages sociaux exceptionnels :
+ Assurance santé
+ Retraite complémentaire après un an d'ancienneté dans l'entreprise et souscription
+ Service de restauration à des prix réduits
+ Salle de sport avec coach dédié sur place. L'accès y est gratuit (cet avantage est valable dans les sites disposant de salle de sport)
+ Possibilité d'inscription dans la crèche d'entreprise (valable dans les sites qui en disposent) ou de subvention crèche
**Le profil de nos Game-Changers**
Nous recherchons un(e) leader engagé(e) et orienté(e) résultats, possédant :
+ Une formation supérieure en gestion/management.
+ Une excellente maîtrise du français et de l'anglais (oral et écrit).
+ 3 ans d'expérience minimum en management dans un centre de contact, idéalement sur des comptes anglophones ou internationaux.
+ De fortes compétences analytiques pour piloter et optimiser la performance.
+ Un esprit de synthèse, un excellent sens relationnel et la capacité à animer de grandes équipes (jusqu'à 100+ collaborateurs).
+ Réactivité, proactivité et goût pour les défis.
**Notre processus de recrutement est inclusif et garantit la sélection des meilleurs talents :**
Premier échange avec nos recruteurs afin d'évaluer l'adéquation de votre profil avec les exigences du poste Passation de tests linguistiques en ligne Entretien approfondi avec vos futurs managers pour explorer vos compétences et votre intérêt pour le poste. Cette étape peut requérir plusieurs entretiens Sélection du candidat retenu après débriefing avec les parties prenantes et présentation de l'offre d'embauche
**Prêt à relever le défi ?** Rejoignez l'aventure Concentrix, là où innovation, excellence opérationnelle et bien-être de nos collaborateurs se rencontrent !
Location:
MAR Marrakech - 70, Quartier Industriel Sidi Ghanem
Language Requirements:
English (Required), French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Customer Operations
Overview:
The Mastercard Cross-Border Services Global Product Operations team is looking for a Manager to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and professional with excellent communication skills.
Role:
- The overall goal is to ensure a good customer experience for both external customers and internal stakeholders.
- Considered subject matter expert on product, transactions, and processing, advanced level knowledge of product and processing.
- Able to quickly identify unusual or suspicious exception trends, escalate, and work to resolve.
- Handles customer escalations and complex inquiries/issues with little guidance.
- Effectively and efficiently works directly with customers, regions, and internal teams to improve customer experience and reduce exceptions.
- Ability to analyze data, interpret API payload information, and generate visual representations of the information.
- Able to consistently manage an increased workload and changing priorities.
- Trains and mentors less experienced team members.
- Trains and supports level 1 customer support agents.
- Leads by example.
- Identifies and works to implement improvements to processes and procedures.
- Conducts peer review of internal and external communications, ensuring adherence to procedure.
- Oversight and maintenance of Request for Information tool, process, and customer setup.
- Often responsible and accountable for ensuring processes and activities comply with internal and regulatory requirements.
- Contribute to support and operational models.
- Ensure customer and team readiness for product enhancements and corridor changes.
- Identify areas of improvement, take steps to implement the improvements.
- Ability to take ownership of more complex activities performed by the team.
- At times, on-call to handle more complex issues.
All About You:
- Ability to understand Cross-Border Services business with a solid understanding of the transaction processing flow and API payload information.
- Skilled at using multiple tools to assist with data analysis including Splunk, Excel, API Payload dumps, and others.
- Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
- Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.
- Ability to professionally communicate both written and verbal with different functional areas and external customers.
- Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

RIBATIS , Opérateur de la transformation digitale dans le domaine du #eGOV, cherche à #Recruter un #TEAM #LEADER #TRANSFORMATION #DIGITALE : · Élaborer les processus, outils et plans d’actions de déploiement (Collecte de données, Paramétrage, …) et d’accompagnement continu des utilisateurs dans le cadre du déploiement des releases produits ; · Organiser les actions de déploiement et formation des utilisateurs dans le cadre des projets spécifiques client ; · Assure l’organisation des réunions de suivi post déploiement des releases produits et projets client durant la période de garantie ; · Planifier et superviser le travail des consultants conduite de changements et assurer leurs coaching et accompagnement dans leurs mission quand c’est nécessaire ; · Gère les escalades liées aux tickets (Niveau 2) en coordination avec les TL technique (Niveau 3) ; · Consolider les remontées terrain et établir à fréquence régulière les propositions d’amélioration à planifier au niveau de la roadmap produit ; · Participer aux réunions de planification de sprints concernant les produits en exploitation ; · Assurer l’interface avec les coordinateurs nationaux. --- Pour toute personne intéressée, prière de nous adresser vos candidatures sur en précisant au niveau de l'objet de l'émail l'offre pour laquelle vous postulez.
Profil Recherché
- Formation initiale : BAC+2/BAC+3 en IT ou en Management



- Expérience : Au moins une année probante dans un poste équivalent



- Savoir-être : Une personne

· Sait écouter ;

· Pédagogue ;

· Autonome.



- Savoir-faire : Une personne qui sait

· Fédérer autour d’objectifs ;

· Donner du sens aux actions & Susciter l’adhésion de son équipe ;

· Développer la cohésion de son équipe.
Avantages sociaux et autres
- ASSURANCE MALADIE

- ASSURANCE DECES

- CAISSE DE RETRAITE
Amplitude horaire
Du Lundi Au Vendredi : De 08H25 A 17H40