12 Emplois pour Opérations - Maroc
Operations Manager
Hilton
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should have a good understanding of Moroccan hospitality culture and guest expectations, especially for a diverse mix of local and international guests. Maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Ability to lead diverse teams and work effectively with Moroccan workforce dynamics
+ Proficient in English and French; Arabic is a plus
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BV18_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should have a good understanding of Moroccan hospitality culture and guest expectations, especially for a diverse mix of local and international guests. Maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Ability to lead diverse teams and work effectively with Moroccan workforce dynamics
+ Proficient in English and French; Arabic is a plus
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BV18_
**EOE/AA/Disabled/Veterans**
Désolé, cet emploi n'est pas disponible dans votre région
0
Sales Operations Specialist
Casablanca, Grand Casablanca
Arrow Electronics
Publié il y a 2 jours
Emploi consulté
Description De L'emploi
**Position:**
Sales Operations Specialist
**Job Description:**
**About Us**
At **Arrow Electronics** , we bring innovative technology solutions to market, helping businesses operate efficiently and grow in a constantly evolving global environment. Our collaborative teams work across functions and regions to deliver excellence in logistics, operations, and customer service.
**What You'll Be Doing**
As a **Logistics Operations Specialist** , you will be responsible for managing end-to-end import and export operations, ensuring full compliance with local regulations, and supporting smooth delivery and billing processes aligned with project milestones.
Your main responsibilities will include:
**Logistics Operations Management**
+ Oversee import and export activities in compliance with customs and regulatory requirements (ANRT, MCI, COC).
+ Coordinate with freight forwarders, carriers, and local authorities to ensure timely shipment and delivery.
+ Track inbound and outbound logistics flows and proactively address any operational issues.
**Customer Fulfillment, Delivery & Billing**
+ Prepare and issue delivery notes and invoices upon goods receipt.
+ Validate delivery documentation to ensure alignment with agreed terms and project timelines.
+ Monitor delivery progress and ensure customer satisfaction through timely and accurate fulfillment.
**Logistics Issue Resolution**
+ Investigate and resolve discrepancies, including missing documentation and invoice mismatches.
+ Act as a primary contact for clients regarding logistics and delivery concerns.
+ Collaborate with internal teams (Sales, Accounting, Supply Chain) to optimize processes and resolve issues efficiently.
**Regulatory Compliance**
+ Ensure adherence to all local regulations and maintain up-to-date documentation for audits and inspections.
+ Manage required permits, certificates, and authorizations related to import/export activities.
**Who We're Looking For**
We're seeking a detail-oriented and proactive professional with strong organizational and communication skills.
**Key qualifications:**
+ Bachelor's degree in Business Administration, Supply Chain, or a related field.
+ 2-4 years of experience in logistics, import/export, or supply chain operations.
+ Strong understanding of local regulations (ANRT, MCI, COC) and customs procedures.
+ Excellent problem-solving skills and ability to manage multiple priorities.
+ Proficiency in Microsoft Office (Excel, Word) and familiarity with ERP systems.
+ Fluent in English and French.
**What's in It for You**
+ A full permanent contract with competitive compensation.
+ Health insurance and social coverage (CNSS, CIMR).
+ An international, fast-paced work environment.
+ Opportunities for professional growth and development.
+ A collaborative culture where your ideas and impact truly matter.
**#LI-FR2**
**Location:**
MA-Casablanca, Morocco (Boulevard Damman)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Sales Operations Specialist
**Job Description:**
**About Us**
At **Arrow Electronics** , we bring innovative technology solutions to market, helping businesses operate efficiently and grow in a constantly evolving global environment. Our collaborative teams work across functions and regions to deliver excellence in logistics, operations, and customer service.
**What You'll Be Doing**
As a **Logistics Operations Specialist** , you will be responsible for managing end-to-end import and export operations, ensuring full compliance with local regulations, and supporting smooth delivery and billing processes aligned with project milestones.
Your main responsibilities will include:
**Logistics Operations Management**
+ Oversee import and export activities in compliance with customs and regulatory requirements (ANRT, MCI, COC).
+ Coordinate with freight forwarders, carriers, and local authorities to ensure timely shipment and delivery.
+ Track inbound and outbound logistics flows and proactively address any operational issues.
**Customer Fulfillment, Delivery & Billing**
+ Prepare and issue delivery notes and invoices upon goods receipt.
+ Validate delivery documentation to ensure alignment with agreed terms and project timelines.
+ Monitor delivery progress and ensure customer satisfaction through timely and accurate fulfillment.
**Logistics Issue Resolution**
+ Investigate and resolve discrepancies, including missing documentation and invoice mismatches.
+ Act as a primary contact for clients regarding logistics and delivery concerns.
+ Collaborate with internal teams (Sales, Accounting, Supply Chain) to optimize processes and resolve issues efficiently.
**Regulatory Compliance**
+ Ensure adherence to all local regulations and maintain up-to-date documentation for audits and inspections.
+ Manage required permits, certificates, and authorizations related to import/export activities.
**Who We're Looking For**
We're seeking a detail-oriented and proactive professional with strong organizational and communication skills.
**Key qualifications:**
+ Bachelor's degree in Business Administration, Supply Chain, or a related field.
+ 2-4 years of experience in logistics, import/export, or supply chain operations.
+ Strong understanding of local regulations (ANRT, MCI, COC) and customs procedures.
+ Excellent problem-solving skills and ability to manage multiple priorities.
+ Proficiency in Microsoft Office (Excel, Word) and familiarity with ERP systems.
+ Fluent in English and French.
**What's in It for You**
+ A full permanent contract with competitive compensation.
+ Health insurance and social coverage (CNSS, CIMR).
+ An international, fast-paced work environment.
+ Opportunities for professional growth and development.
+ A collaborative culture where your ideas and impact truly matter.
**#LI-FR2**
**Location:**
MA-Casablanca, Morocco (Boulevard Damman)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
1
Manager, Customer Operations
Casablanca, Grand Casablanca
Mastercard
Publié il y a 5 jours
Emploi consulté
Description De L'emploi
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Customer Operations
Overview:
The Mastercard Cross-Border Services Global Product Operations team is looking for a Manager to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and professional with excellent communication skills.
Role:
- The overall goal is to ensure a good customer experience for both external customers and internal stakeholders.
- Considered subject matter expert on product, transactions, and processing, advanced level knowledge of product and processing.
- Able to quickly identify unusual or suspicious exception trends, escalate, and work to resolve.
- Handles customer escalations and complex inquiries/issues with little guidance.
- Effectively and efficiently works directly with customers, regions, and internal teams to improve customer experience and reduce exceptions.
- Ability to analyze data, interpret API payload information, and generate visual representations of the information.
- Able to consistently manage an increased workload and changing priorities.
- Trains and mentors less experienced team members.
- Trains and supports level 1 customer support agents.
- Leads by example.
- Identifies and works to implement improvements to processes and procedures.
- Conducts peer review of internal and external communications, ensuring adherence to procedure.
- Oversight and maintenance of Request for Information tool, process, and customer setup.
- Often responsible and accountable for ensuring processes and activities comply with internal and regulatory requirements.
- Contribute to support and operational models.
- Ensure customer and team readiness for product enhancements and corridor changes.
- Identify areas of improvement, take steps to implement the improvements.
- Ability to take ownership of more complex activities performed by the team.
- At times, on-call to handle more complex issues.
All About You:
- Ability to understand Cross-Border Services business with a solid understanding of the transaction processing flow and API payload information.
- Skilled at using multiple tools to assist with data analysis including Splunk, Excel, API Payload dumps, and others.
- Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
- Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.
- Ability to professionally communicate both written and verbal with different functional areas and external customers.
- Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Customer Operations
Overview:
The Mastercard Cross-Border Services Global Product Operations team is looking for a Manager to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and professional with excellent communication skills.
Role:
- The overall goal is to ensure a good customer experience for both external customers and internal stakeholders.
- Considered subject matter expert on product, transactions, and processing, advanced level knowledge of product and processing.
- Able to quickly identify unusual or suspicious exception trends, escalate, and work to resolve.
- Handles customer escalations and complex inquiries/issues with little guidance.
- Effectively and efficiently works directly with customers, regions, and internal teams to improve customer experience and reduce exceptions.
- Ability to analyze data, interpret API payload information, and generate visual representations of the information.
- Able to consistently manage an increased workload and changing priorities.
- Trains and mentors less experienced team members.
- Trains and supports level 1 customer support agents.
- Leads by example.
- Identifies and works to implement improvements to processes and procedures.
- Conducts peer review of internal and external communications, ensuring adherence to procedure.
- Oversight and maintenance of Request for Information tool, process, and customer setup.
- Often responsible and accountable for ensuring processes and activities comply with internal and regulatory requirements.
- Contribute to support and operational models.
- Ensure customer and team readiness for product enhancements and corridor changes.
- Identify areas of improvement, take steps to implement the improvements.
- Ability to take ownership of more complex activities performed by the team.
- At times, on-call to handle more complex issues.
All About You:
- Ability to understand Cross-Border Services business with a solid understanding of the transaction processing flow and API payload information.
- Skilled at using multiple tools to assist with data analysis including Splunk, Excel, API Payload dumps, and others.
- Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
- Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.
- Ability to professionally communicate both written and verbal with different functional areas and external customers.
- Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Désolé, cet emploi n'est pas disponible dans votre région
2
Customer Experience (CX) Operations Lead
Casablanca, Grand Casablanca
Arrow Electronics
Aujourd'hui
Emploi consulté
Description De L'emploi
**Position:**
Customer Experience (CX) Operations Lead
**Job Description:**
**What will you be doing at Arrow?**
The Customer Experience (CX) Operations Lead is responsible for managing and optimizing the systems, tools, and data that enable enterprise-wide customer listening and feedback programs. This role serves as the primary administrator and owner of our customer experience management (CXM) platform, ensuring data integrity, operational efficiency, and alignment with the company's customer experience strategy.
The CX Operations Lead works in close partnership with the Senior CX Strategist and CX Insights Analyst to connect strategy, operations, and analytics - turning customer feedback into actionable insights that drive continuous improvement. The ideal candidate is both technically adept and strategically minded, with the ability to integrate systems, improve data workflows, and operationalize CX programs at scale.
**What we are looking for:**
**Required:**
+ Bachelor's degree in Business, Marketing, Data Analytics, or a related field, or equivalent work experience.
+ Minimum of five years in CX Operations, VoC program management, or experience data enablement.
+ Advanced hands-on experience with Qualtrics Frontline XM or comparable experience management platforms.
+ Experience integrating CX tools with enterprise systems (Salesforce, Adobe Experience Cloud, Power BI, Tableau, or similar).
+ Strong analytical and organizational skills, with proven attention to detail and data accuracy.
+ Ability to manage multiple projects and work collaboratively across cross-functional teams.
+ Excellent written and verbal communication skills.
**Preferred:**
+ Qualtrics or Medallia Certification (Expert, Admin, or Specialist).
+ Experience with Adobe Customer Journey Analytics (CJA) or Experience Management (XM) strategy.
+ Familiarity with data privacy and compliance regulations (GDPR, CCPA).
+ Background in UX Research Operations or analytics program management.
+ Experience managing multi-region or global customer feedback programs.
**What is in it for you?**
+ Full Permanent contract
+ Social advantage: CNSS, CIMR, Health insurance
+ Very good working atmosphere in a team of passionate collaborators
+ Work culture where you can make an impact
+ Working within an international organization, recognized worldwide in its sector.
**Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.**
Do you see yourself as our future colleague? If yes - send us your application.
#LI-KA1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Customer Experience (CX) Operations Lead
**Job Description:**
**What will you be doing at Arrow?**
The Customer Experience (CX) Operations Lead is responsible for managing and optimizing the systems, tools, and data that enable enterprise-wide customer listening and feedback programs. This role serves as the primary administrator and owner of our customer experience management (CXM) platform, ensuring data integrity, operational efficiency, and alignment with the company's customer experience strategy.
The CX Operations Lead works in close partnership with the Senior CX Strategist and CX Insights Analyst to connect strategy, operations, and analytics - turning customer feedback into actionable insights that drive continuous improvement. The ideal candidate is both technically adept and strategically minded, with the ability to integrate systems, improve data workflows, and operationalize CX programs at scale.
**What we are looking for:**
**Required:**
+ Bachelor's degree in Business, Marketing, Data Analytics, or a related field, or equivalent work experience.
+ Minimum of five years in CX Operations, VoC program management, or experience data enablement.
+ Advanced hands-on experience with Qualtrics Frontline XM or comparable experience management platforms.
+ Experience integrating CX tools with enterprise systems (Salesforce, Adobe Experience Cloud, Power BI, Tableau, or similar).
+ Strong analytical and organizational skills, with proven attention to detail and data accuracy.
+ Ability to manage multiple projects and work collaboratively across cross-functional teams.
+ Excellent written and verbal communication skills.
**Preferred:**
+ Qualtrics or Medallia Certification (Expert, Admin, or Specialist).
+ Experience with Adobe Customer Journey Analytics (CJA) or Experience Management (XM) strategy.
+ Familiarity with data privacy and compliance regulations (GDPR, CCPA).
+ Background in UX Research Operations or analytics program management.
+ Experience managing multi-region or global customer feedback programs.
**What is in it for you?**
+ Full Permanent contract
+ Social advantage: CNSS, CIMR, Health insurance
+ Very good working atmosphere in a team of passionate collaborators
+ Work culture where you can make an impact
+ Working within an international organization, recognized worldwide in its sector.
**Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.**
Do you see yourself as our future colleague? If yes - send us your application.
#LI-KA1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
3
Sales Operations Associate (German Speaker)
Casablanca, Grand Casablanca
Arrow Electronics
Publié il y a 2 jours
Emploi consulté
Description De L'emploi
**Position:**
Sales Operations Associate (German Speaker)
**Job Description:**
**About US:**
**Arrow Enterprise Computing Solutions** , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, **ARROW BSC** is strengthening its teams and is looking for a **sales operation associate (** **German speaker** **)** ,
**What you will be doing at ARROW:**
+ Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,
+ Providing administrative support to the sales team,
+ Handling Vendor requests and issues related to orders
**Who are we looking for?**
+ Fluent level in **(German)**
+ Excellent written and oral communication skills,
+ Ability to work in teams and collaborate with other departments,
**What is in it for you?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance,
+ Very good working atmosphere in a team of passionate collaborators,
+ Work culture where you can make an impact,
+ Working within an international organization, recognized worldwide in its sector.
#LI-YB1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Sales Operations Associate (German Speaker)
**Job Description:**
**About US:**
**Arrow Enterprise Computing Solutions** , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, **ARROW BSC** is strengthening its teams and is looking for a **sales operation associate (** **German speaker** **)** ,
**What you will be doing at ARROW:**
+ Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,
+ Providing administrative support to the sales team,
+ Handling Vendor requests and issues related to orders
**Who are we looking for?**
+ Fluent level in **(German)**
+ Excellent written and oral communication skills,
+ Ability to work in teams and collaborate with other departments,
**What is in it for you?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance,
+ Very good working atmosphere in a team of passionate collaborators,
+ Work culture where you can make an impact,
+ Working within an international organization, recognized worldwide in its sector.
#LI-YB1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
4
FINANCE MFG & OPERATIONS SUPPORT V
TE Connectivity
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
FINANCE MFG & OPERATIONS SUPPORT V
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Responsible for providing financial support and performance analysis to the global/regional operations and plant management teams. The role requires an exceptional business partner to drive organizational success through the development and execution of financial strategies. Key responsibilities include managing a team of operational financial analysts/plant controllers, consolidation and analysis of actual results/forecasts/budgets, conducting monthly plant reviews, product/conversion/material productivity analysis, driving freight/inventory reductions, and supporting capital investments. The position also requires coordination with the regional/global BU supply chain team.
**Tasks Summary and Responsibilities**
+ Direct and coordinate activities related to the following:
+ Provide variance development and projections on a monthly basis
+ Provide financial analysis and drive plans to correct issues
+ Preservation of Assets
+ Product Cost Development and Maintenance
+ Product Cost Development and Maintenance:
+ Create master data information (Bill of Materials, Routings, etc.) in SAP R/3 for new projects
+ Maintain existing production and cost relevant master data in SAP
+ Manage product revision changes between engineering and production department
+ Monitor and control cost breakdowns of products
+ Take over general product costing functions
+ Manage the link between product calculation and production departments
+ Maintain the Reporting to assure master data quality
+ Cost calculation and financial result analysis of existing and New project: accurate interpretation of the result will be required on actualization of cost price during start-up phase to secure sales margin
+ Complete product variance analysis between actual and standard cost per project
**What your background should look like:**
Professional Experience
+ 0-3 years minimum in finance, controlling , cost accounting, or general accounting function in Industrial companies, Automotive industry is a plus
Special Qualifications, Knowledge & Skills
+ Economical understanding in product cost calculation
+ Experiences with SAP modules of FI, CO , MM and PP, Excel
+ General Accounting knowledge Moroccan & USGAAB
+ Good English language skills Communication and analytical skills
+ Experiences in master data recording and maintenance as well as working with product drawings is an advantage
**Competencies**
SET : Strategy, Execution, Talent (for managers)
Location:
TANGIER FREE ZONE, TNG, MA, 9000
City: TANGIER FREE ZONE
State: TNG
Country/Region: MA
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Finance & Accounting
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Responsible for providing financial support and performance analysis to the global/regional operations and plant management teams. The role requires an exceptional business partner to drive organizational success through the development and execution of financial strategies. Key responsibilities include managing a team of operational financial analysts/plant controllers, consolidation and analysis of actual results/forecasts/budgets, conducting monthly plant reviews, product/conversion/material productivity analysis, driving freight/inventory reductions, and supporting capital investments. The position also requires coordination with the regional/global BU supply chain team.
**Tasks Summary and Responsibilities**
+ Direct and coordinate activities related to the following:
+ Provide variance development and projections on a monthly basis
+ Provide financial analysis and drive plans to correct issues
+ Preservation of Assets
+ Product Cost Development and Maintenance
+ Product Cost Development and Maintenance:
+ Create master data information (Bill of Materials, Routings, etc.) in SAP R/3 for new projects
+ Maintain existing production and cost relevant master data in SAP
+ Manage product revision changes between engineering and production department
+ Monitor and control cost breakdowns of products
+ Take over general product costing functions
+ Manage the link between product calculation and production departments
+ Maintain the Reporting to assure master data quality
+ Cost calculation and financial result analysis of existing and New project: accurate interpretation of the result will be required on actualization of cost price during start-up phase to secure sales margin
+ Complete product variance analysis between actual and standard cost per project
**What your background should look like:**
Professional Experience
+ 0-3 years minimum in finance, controlling , cost accounting, or general accounting function in Industrial companies, Automotive industry is a plus
Special Qualifications, Knowledge & Skills
+ Economical understanding in product cost calculation
+ Experiences with SAP modules of FI, CO , MM and PP, Excel
+ General Accounting knowledge Moroccan & USGAAB
+ Good English language skills Communication and analytical skills
+ Experiences in master data recording and maintenance as well as working with product drawings is an advantage
**Competencies**
SET : Strategy, Execution, Talent (for managers)
Location:
TANGIER FREE ZONE, TNG, MA, 9000
City: TANGIER FREE ZONE
State: TNG
Country/Region: MA
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Finance & Accounting
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Désolé, cet emploi n'est pas disponible dans votre région
5
PT MEA Commercial Operations Leader
Casablanca, Grand Casablanca
GE Vernova
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
**Job Description Summary**
Responsible for contracts and processes that help the sales organization achieve business objectives while driving compliance to internal processes.
Owns/influences commercial business operating guidelines and has ownership/influence over mitigating risks in contracts. Guided by functional policy. There is autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgment are required to achieve outcomes required.
**Job Description**
**Roles and Responsibilities:**
+ Drive commercial operations and terms and conditions negotiations for the PT MEA region across sales force effectiveness, sales support, and operational alignment with business goals.
+ Lead / oversee contract negotiations / closure while adhering by risk assessment / Grid internal policies.
+ Implement efficient resource allocation of Commercial Operation resources strategies, and quota planning to support commercial growth.
+ Drive deal desk reviews with the support of the different regional and global functions.
+ Ensure effective deployment and compliance with Delegation of Authority (DOA) policies and commercial risk controls.
+ Build and scale commercial capabilities through training, process standardization, and digital enablement.
+ Partner with global and regional sales, finance, legal, tax and insurance teams to align on best practices and drive deals.
+ Influence internal stakeholders to drive adoption of policies, commercial best practices and change initiatives.
+ Manage a regional team of commercial professionals, providing coaching, mentoring, and leadership development.
+ Foster a culture of accountability, innovation, and continuous improvement
**Required Qualifications:**
+ Bachelor's degree in Business Administration, Engineering, Economics, or a related field
+ Minimum of 10 years of experience in commercial operations, sales enablement, sales strategy, or related roles
+ Experience working in global or regional commercial operations roles within a multinational corporation, ideally in the Power, Energy, or Industrial Automation sectors
+ Proven track record in managing sales force effectiveness, back-office operations, and commercial process improvements
+ Demonstrated ability to lead and develop diverse, cross-functional teams across geographies.
+ Strong experience in driving operational excellence and resource optimization.
+ Strong analytical mindset with experience in data-driven decision making and performance metrics.
+ Ability to interpret complex commercial and market data to inform strategy and process optimization
+ Excellent interpersonal, presentation, and communication skills with the ability to influence at all organizational levels.
+ Experience working in cross-functional teams and engaging with both internal and external stakeholders.
+ Fluent in English & French, both written and spoken
**Desired Qualifications:**
+ Master's degree in Business Administration (MBA), Finance, or a related discipline
+ Deep understanding of regional dynamics and customer landscapes
+ Experience in designing and implementing sales incentive compensation programs
+ Familiarity with Lean or Six Sigma methodologies for process improvement.
+ Prior involvement in digital transformation initiatives within commercial teams.
+ Demonstrated success in leading change management or commercial capability-building initiatives.
+ Cultural agility and prior experience working across different time zones and cultural environments.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for contracts and processes that help the sales organization achieve business objectives while driving compliance to internal processes.
Owns/influences commercial business operating guidelines and has ownership/influence over mitigating risks in contracts. Guided by functional policy. There is autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgment are required to achieve outcomes required.
**Job Description**
**Roles and Responsibilities:**
+ Drive commercial operations and terms and conditions negotiations for the PT MEA region across sales force effectiveness, sales support, and operational alignment with business goals.
+ Lead / oversee contract negotiations / closure while adhering by risk assessment / Grid internal policies.
+ Implement efficient resource allocation of Commercial Operation resources strategies, and quota planning to support commercial growth.
+ Drive deal desk reviews with the support of the different regional and global functions.
+ Ensure effective deployment and compliance with Delegation of Authority (DOA) policies and commercial risk controls.
+ Build and scale commercial capabilities through training, process standardization, and digital enablement.
+ Partner with global and regional sales, finance, legal, tax and insurance teams to align on best practices and drive deals.
+ Influence internal stakeholders to drive adoption of policies, commercial best practices and change initiatives.
+ Manage a regional team of commercial professionals, providing coaching, mentoring, and leadership development.
+ Foster a culture of accountability, innovation, and continuous improvement
**Required Qualifications:**
+ Bachelor's degree in Business Administration, Engineering, Economics, or a related field
+ Minimum of 10 years of experience in commercial operations, sales enablement, sales strategy, or related roles
+ Experience working in global or regional commercial operations roles within a multinational corporation, ideally in the Power, Energy, or Industrial Automation sectors
+ Proven track record in managing sales force effectiveness, back-office operations, and commercial process improvements
+ Demonstrated ability to lead and develop diverse, cross-functional teams across geographies.
+ Strong experience in driving operational excellence and resource optimization.
+ Strong analytical mindset with experience in data-driven decision making and performance metrics.
+ Ability to interpret complex commercial and market data to inform strategy and process optimization
+ Excellent interpersonal, presentation, and communication skills with the ability to influence at all organizational levels.
+ Experience working in cross-functional teams and engaging with both internal and external stakeholders.
+ Fluent in English & French, both written and spoken
**Desired Qualifications:**
+ Master's degree in Business Administration (MBA), Finance, or a related discipline
+ Deep understanding of regional dynamics and customer landscapes
+ Experience in designing and implementing sales incentive compensation programs
+ Familiarity with Lean or Six Sigma methodologies for process improvement.
+ Prior involvement in digital transformation initiatives within commercial teams.
+ Demonstrated success in leading change management or commercial capability-building initiatives.
+ Cultural agility and prior experience working across different time zones and cultural environments.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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6
Sales Operations Associate (Italian speaker)
Casablanca, Grand Casablanca
Arrow Electronics
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
**Position:**
Sales Operations Associate (Italian speaker)
**Job Description:**
**About US:**
**Arrow Enterprise Computing Solutions** , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, **ARROW ECS** is strengthening its teams and is looking for a **sales operation associate (** **Italian speaker** **)** ,
**What you will be doing at ARROW:**
+ Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,
+ Providing administrative support to the sales team,
+ Handling Vendor requests and issues related to orders
**Who are we looking for?**
+ Fluent level in **(italian C1)**
+ Excellent written and oral communication skills,
+ Ability to work in teams and collaborate with other departments,
**What is in it for you?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance,
+ Very good working atmosphere in a team of passionate collaborators,
+ Work culture where you can make an impact,
+ Working within an international organization, recognized worldwide in its sector.
#LI-YB1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Sales Operations Associate (Italian speaker)
**Job Description:**
**About US:**
**Arrow Enterprise Computing Solutions** , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, **ARROW ECS** is strengthening its teams and is looking for a **sales operation associate (** **Italian speaker** **)** ,
**What you will be doing at ARROW:**
+ Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,
+ Providing administrative support to the sales team,
+ Handling Vendor requests and issues related to orders
**Who are we looking for?**
+ Fluent level in **(italian C1)**
+ Excellent written and oral communication skills,
+ Ability to work in teams and collaborate with other departments,
**What is in it for you?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance,
+ Very good working atmosphere in a team of passionate collaborators,
+ Work culture where you can make an impact,
+ Working within an international organization, recognized worldwide in its sector.
#LI-YB1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
7
Sales Operations Associate (German Speaker)
Casablanca, Grand Casablanca
Arrow Electronics
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
**Position:**
Sales Operations Associate (German Speaker)
**Job Description:**
**About US:**
**Arrow Enterprise Computing Solutions** , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, **ARROW BSC** is strengthening its teams and is looking for a **sales operation associate (** **German speaker** **)** ,
**What you will be doing at ARROW:**
+ Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,
+ Providing administrative support to the sales team,
+ Handling Vendor requests and issues related to orders
**Who are we looking for?**
+ Fluent level in **(German)**
+ Excellent written and oral communication skills,
+ Ability to work in teams and collaborate with other departments,
**What is in it for you?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance,
+ Very good working atmosphere in a team of passionate collaborators,
+ Work culture where you can make an impact,
+ Working within an international organization, recognized worldwide in its sector.
#LI-YB1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Sales Operations Associate (German Speaker)
**Job Description:**
**About US:**
**Arrow Enterprise Computing Solutions** , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, **ARROW BSC** is strengthening its teams and is looking for a **sales operation associate (** **German speaker** **)** ,
**What you will be doing at ARROW:**
+ Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately,
+ Providing administrative support to the sales team,
+ Handling Vendor requests and issues related to orders
**Who are we looking for?**
+ Fluent level in **(German)**
+ Excellent written and oral communication skills,
+ Ability to work in teams and collaborate with other departments,
**What is in it for you?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance,
+ Very good working atmosphere in a team of passionate collaborators,
+ Work culture where you can make an impact,
+ Working within an international organization, recognized worldwide in its sector.
#LI-YB1
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Désolé, cet emploi n'est pas disponible dans votre région
8
Sub-Region Operations Manager - NAFT
Casablanca, Grand Casablanca
GE Vernova
Publié il y a 28 jours
Emploi consulté
Description De L'emploi
**Job Description Summary**
Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
**Job Description**
**Responsibilities:**
+ Responsible for the overall project operations in defined units according to geographical, legal and industrial setup and conditions within schedule and budget allocations, in full coordination with the local Project teams.
+ Responsible for overall coordination with technical teams on site or outside to allocate resources, clarify technical issues etc.
+ Responsible for the overall coordination and interface with customers and other contractors for timely execution of all project activities, either directly or by delegating to the concerned team member.
+ Responsible for the implementation of all required processes (including project reviews, financial, operational, HR, quality, safety, management reporting) and reporting of activities and all required indicators in the local unit.
+ Responsible for follow up of ITO activities in the designated territory, liaising with commercial, technical tendering, key accounts and customers, channels.
+ Implementation of Project operational activities including Sales & GM Push, BCR, OTD, PMH implementation, MPR/PER/QSPR,CER, E-CoPQ, PM Certification, Gate reviews, project closing & KPI in the local unit.
+ Direct all project teams/local operations delivery resources to define, plan and implement the contractual project delivery activities of the Unit in accordance with the Global SAS guidelines and policies, with the objective of achieving the Clusters sales turnover, operating income and cash targets.
**Required Qualifications:**
+ University degree in Engineering or related discipline
+ Major relevant experience in International activities for multi-disciplinary projects with a sound appreciation of the technical and contractual requirements of the project
+ Knowledge of Electrical networks and technology used in related Grid Automation projects (Substation Automation comprising of Protection and Control, Telecom, Monitoring & Diagnostics associated engineering and site services)
+ Extensive knowledge of Project Management, Engineering, Supply Chain, Site Construction processes, Company's Customer base and Suppliers base
+ Experience in operation management with team management expertise
+ Prior work experience in North Africa region of destination
+ Ability to lead, manage and organize multiple teams and activities, as well as required staffing, development and training plan for the different teams.
+ Skilled in planning, resource management, financial and legal/contractual aspects of project management
+ Good oral / written communication skills in English
+ Ability and willingness to travel across the region without limitation.
**Desired Qualifications:**
+ An understanding and appreciation of International Standards (e.g. IEC) as well as local client preferences / practices.
+ Time and resource management skills
+ Extensive knowledge of key customer process in the country of project
+ Health, Safety & Environmental requirements for design and construction activities both in region
+ World-wide project management and commercial negotiating expertise
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
**Job Description**
**Responsibilities:**
+ Responsible for the overall project operations in defined units according to geographical, legal and industrial setup and conditions within schedule and budget allocations, in full coordination with the local Project teams.
+ Responsible for overall coordination with technical teams on site or outside to allocate resources, clarify technical issues etc.
+ Responsible for the overall coordination and interface with customers and other contractors for timely execution of all project activities, either directly or by delegating to the concerned team member.
+ Responsible for the implementation of all required processes (including project reviews, financial, operational, HR, quality, safety, management reporting) and reporting of activities and all required indicators in the local unit.
+ Responsible for follow up of ITO activities in the designated territory, liaising with commercial, technical tendering, key accounts and customers, channels.
+ Implementation of Project operational activities including Sales & GM Push, BCR, OTD, PMH implementation, MPR/PER/QSPR,CER, E-CoPQ, PM Certification, Gate reviews, project closing & KPI in the local unit.
+ Direct all project teams/local operations delivery resources to define, plan and implement the contractual project delivery activities of the Unit in accordance with the Global SAS guidelines and policies, with the objective of achieving the Clusters sales turnover, operating income and cash targets.
**Required Qualifications:**
+ University degree in Engineering or related discipline
+ Major relevant experience in International activities for multi-disciplinary projects with a sound appreciation of the technical and contractual requirements of the project
+ Knowledge of Electrical networks and technology used in related Grid Automation projects (Substation Automation comprising of Protection and Control, Telecom, Monitoring & Diagnostics associated engineering and site services)
+ Extensive knowledge of Project Management, Engineering, Supply Chain, Site Construction processes, Company's Customer base and Suppliers base
+ Experience in operation management with team management expertise
+ Prior work experience in North Africa region of destination
+ Ability to lead, manage and organize multiple teams and activities, as well as required staffing, development and training plan for the different teams.
+ Skilled in planning, resource management, financial and legal/contractual aspects of project management
+ Good oral / written communication skills in English
+ Ability and willingness to travel across the region without limitation.
**Desired Qualifications:**
+ An understanding and appreciation of International Standards (e.g. IEC) as well as local client preferences / practices.
+ Time and resource management skills
+ Extensive knowledge of key customer process in the country of project
+ Health, Safety & Environmental requirements for design and construction activities both in region
+ World-wide project management and commercial negotiating expertise
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Désolé, cet emploi n'est pas disponible dans votre région
9