6 Emplois pour Restaurant Operations - Maroc
Restaurant Manager
Rabat, Rabat Salé Zemmour Zaër
Marriott
Publié il y a 16 jours
Emploi consulté
Description De L'emploi
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, Morocco, BP 10170VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
**Due to local law regulation, we are looking for a local candidate fluent in French, Arabic and English**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, Morocco, BP 10170VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
**Due to local law regulation, we are looking for a local candidate fluent in French, Arabic and English**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Désolé, cet emploi n'est pas disponible dans votre région
0
Restaurant Manager
Hilton
Publié il y a 16 jours
Emploi consulté
Description De L'emploi
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
**What will I be doing?**
As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage Restaurant operations
+ Maintain exceptional levels of customer service
+ Recruit, manage, train and develop the Restaurant team
+ Manage guest queries in a timely and efficient manner
+ Work within budgeted guidelines in relation to Food and Payroll
+ Drive sales to maximize budgeted revenue
+ Develop menus with other members of Food and Beverage team
+ Accountable for monthly stock takes
+ Incentivise team members to maximize sales and revenue
+ Set departmental targets and objectives, work schedules, budgets, and policies and procedures
+ Evaluate guest satisfaction levels with a focus on continuous improvement
+ Ensure communication meetings are conducted and post-meeting minutes generated
+ Be environmentally aware
+ Assist other departments wherever necessary and maintain good working relationships
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Management and/or supervisory Food and Beverage experience
+ Able to meet financial targets
+ Ability to comply with all Food and Beverage brand standards
+ Ability to work under pressure
+ Excellent grooming standards
+ Willingness to develop team members and self
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Degree in relevant area
+ Passion for delivering exceptional levels of guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Restaurant Manager_
**Location:** _null_
**Requisition ID:** _HOT0BN2V_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage Restaurant operations
+ Maintain exceptional levels of customer service
+ Recruit, manage, train and develop the Restaurant team
+ Manage guest queries in a timely and efficient manner
+ Work within budgeted guidelines in relation to Food and Payroll
+ Drive sales to maximize budgeted revenue
+ Develop menus with other members of Food and Beverage team
+ Accountable for monthly stock takes
+ Incentivise team members to maximize sales and revenue
+ Set departmental targets and objectives, work schedules, budgets, and policies and procedures
+ Evaluate guest satisfaction levels with a focus on continuous improvement
+ Ensure communication meetings are conducted and post-meeting minutes generated
+ Be environmentally aware
+ Assist other departments wherever necessary and maintain good working relationships
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Management and/or supervisory Food and Beverage experience
+ Able to meet financial targets
+ Ability to comply with all Food and Beverage brand standards
+ Ability to work under pressure
+ Excellent grooming standards
+ Willingness to develop team members and self
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Degree in relevant area
+ Passion for delivering exceptional levels of guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Restaurant Manager_
**Location:** _null_
**Requisition ID:** _HOT0BN2V_
**EOE/AA/Disabled/Veterans**
Désolé, cet emploi n'est pas disponible dans votre région
1
Assistant Restaurant Manager
Hilton
Publié il y a 16 jours
Emploi consulté
Description De L'emploi
An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service.
**What will I be doing?**
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
+ Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
+ Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
+ Ensure Team Members maximize all sales opportunities
+ Ensure Team Members consistently maintain brand standards and high levels of customer service
+ Handle all customer inquiries in an appropriate and professional manner
+ Accurately manage all transactions during service
+ Manage Team Member schedules, stock, and wastage levels
**What are we looking for?**
An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in organizing food and beverage service in a range of outlets
+ Experience in supervising a team
+ Ability to demonstrate delegation skills
+ Flexibility to respond quickly and positively to a range of work situations
+ A passion for developing others to be part of a winning team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Assistant Restaurant Manager_
**Location:** _null_
**Requisition ID:** _HOT0BN2Y_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
+ Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
+ Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
+ Ensure Team Members maximize all sales opportunities
+ Ensure Team Members consistently maintain brand standards and high levels of customer service
+ Handle all customer inquiries in an appropriate and professional manner
+ Accurately manage all transactions during service
+ Manage Team Member schedules, stock, and wastage levels
**What are we looking for?**
An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in organizing food and beverage service in a range of outlets
+ Experience in supervising a team
+ Ability to demonstrate delegation skills
+ Flexibility to respond quickly and positively to a range of work situations
+ A passion for developing others to be part of a winning team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Assistant Restaurant Manager_
**Location:** _null_
**Requisition ID:** _HOT0BN2Y_
**EOE/AA/Disabled/Veterans**
Désolé, cet emploi n'est pas disponible dans votre région
2
Personal Assistant to General Manager
Hilton
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
A Personal Assistant to the General Manager is responsible to provide the General Manager with administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. Assumes full responsibility for all administrative duties in the Executive Office ensuring professional and timely execution of all tasks.
**What will I be doing?**
As a Personal Assistant to General Manager, you are responsible for performing the following tasks to the highest standards:
+ Opens incoming mail, dates stamps, distributes accordingly
+ Sends outgoing mail both interoffice and outside of the hotel
+ Routes mail, faxes and other printed matter
+ Prepares and types correspondence and fairly complex numerical/financial reports as instructed
+ Prepares correspondence on behalf of the management
+ Duplicates, copies and distributes and mails materials for the office
+ Orders and maintains office supplies and equipment
+ Maintains files and equipment in an orderly and professional manner
+ Uses the property's email system and maintains their email box, as is policy
+ Appropriate business use of telephone and voice mail system
+ Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate
+ Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis
+ Scrutinizes daily VIP guests
+ Schedules meetings and records meeting minutes
**What are we looking for?**
A Personal Assistant to General Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Two years similar experience
+ Strong organization skills, multi-task oriented and good time management
+ Driving license and Car
+ Ability to read listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure
+ Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing
+ Ability to sit for extended periods of time and continuously performs the essential job functions
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy
+ Ability to type 60 wpm
+ Ability to effectively transcribe information from handwritten memos and recordings
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Personal Assistant to General Manager_
**Location:** _null_
**Requisition ID:** _HOT0BZ8D_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Personal Assistant to General Manager, you are responsible for performing the following tasks to the highest standards:
+ Opens incoming mail, dates stamps, distributes accordingly
+ Sends outgoing mail both interoffice and outside of the hotel
+ Routes mail, faxes and other printed matter
+ Prepares and types correspondence and fairly complex numerical/financial reports as instructed
+ Prepares correspondence on behalf of the management
+ Duplicates, copies and distributes and mails materials for the office
+ Orders and maintains office supplies and equipment
+ Maintains files and equipment in an orderly and professional manner
+ Uses the property's email system and maintains their email box, as is policy
+ Appropriate business use of telephone and voice mail system
+ Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate
+ Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis
+ Scrutinizes daily VIP guests
+ Schedules meetings and records meeting minutes
**What are we looking for?**
A Personal Assistant to General Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Two years similar experience
+ Strong organization skills, multi-task oriented and good time management
+ Driving license and Car
+ Ability to read listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure
+ Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing
+ Ability to sit for extended periods of time and continuously performs the essential job functions
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy
+ Ability to type 60 wpm
+ Ability to effectively transcribe information from handwritten memos and recordings
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Personal Assistant to General Manager_
**Location:** _null_
**Requisition ID:** _HOT0BZ8D_
**EOE/AA/Disabled/Veterans**
Désolé, cet emploi n'est pas disponible dans votre région
3
Operations Manager
Hilton
Publié il y a 16 jours
Emploi consulté
Description De L'emploi
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should have a good understanding of Moroccan hospitality culture and guest expectations, especially for a diverse mix of local and international guests. Maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Ability to lead diverse teams and work effectively with Moroccan workforce dynamics
+ Proficient in English and French; Arabic is a plus
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BV18_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should have a good understanding of Moroccan hospitality culture and guest expectations, especially for a diverse mix of local and international guests. Maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Ability to lead diverse teams and work effectively with Moroccan workforce dynamics
+ Proficient in English and French; Arabic is a plus
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BV18_
**EOE/AA/Disabled/Veterans**
Désolé, cet emploi n'est pas disponible dans votre région
4
Sub-Region Operations Manager - NAFT
Casablanca, Grand Casablanca
GE Vernova
Publié il y a 13 jours
Emploi consulté
Description De L'emploi
**Job Description Summary**
Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
**Job Description**
**Responsibilities:**
+ Responsible for the overall project operations in defined units according to geographical, legal and industrial setup and conditions within schedule and budget allocations, in full coordination with the local Project teams.
+ Responsible for overall coordination with technical teams on site or outside to allocate resources, clarify technical issues etc.
+ Responsible for the overall coordination and interface with customers and other contractors for timely execution of all project activities, either directly or by delegating to the concerned team member.
+ Responsible for the implementation of all required processes (including project reviews, financial, operational, HR, quality, safety, management reporting) and reporting of activities and all required indicators in the local unit.
+ Responsible for follow up of ITO activities in the designated territory, liaising with commercial, technical tendering, key accounts and customers, channels.
+ Implementation of Project operational activities including Sales & GM Push, BCR, OTD, PMH implementation, MPR/PER/QSPR,CER, E-CoPQ, PM Certification, Gate reviews, project closing & KPI in the local unit.
+ Direct all project teams/local operations delivery resources to define, plan and implement the contractual project delivery activities of the Unit in accordance with the Global SAS guidelines and policies, with the objective of achieving the Clusters sales turnover, operating income and cash targets.
**Required Qualifications:**
+ University degree in Engineering or related discipline
+ Major relevant experience in International activities for multi-disciplinary projects with a sound appreciation of the technical and contractual requirements of the project
+ Knowledge of Electrical networks and technology used in related Grid Automation projects (Substation Automation comprising of Protection and Control, Telecom, Monitoring & Diagnostics associated engineering and site services)
+ Extensive knowledge of Project Management, Engineering, Supply Chain, Site Construction processes, Company's Customer base and Suppliers base
+ Experience in operation management with team management expertise
+ Prior work experience in North Africa region of destination
+ Ability to lead, manage and organize multiple teams and activities, as well as required staffing, development and training plan for the different teams.
+ Skilled in planning, resource management, financial and legal/contractual aspects of project management
+ Good oral / written communication skills in English
+ Ability and willingness to travel across the region without limitation.
**Desired Qualifications:**
+ An understanding and appreciation of International Standards (e.g. IEC) as well as local client preferences / practices.
+ Time and resource management skills
+ Extensive knowledge of key customer process in the country of project
+ Health, Safety & Environmental requirements for design and construction activities both in region
+ World-wide project management and commercial negotiating expertise
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
**Job Description**
**Responsibilities:**
+ Responsible for the overall project operations in defined units according to geographical, legal and industrial setup and conditions within schedule and budget allocations, in full coordination with the local Project teams.
+ Responsible for overall coordination with technical teams on site or outside to allocate resources, clarify technical issues etc.
+ Responsible for the overall coordination and interface with customers and other contractors for timely execution of all project activities, either directly or by delegating to the concerned team member.
+ Responsible for the implementation of all required processes (including project reviews, financial, operational, HR, quality, safety, management reporting) and reporting of activities and all required indicators in the local unit.
+ Responsible for follow up of ITO activities in the designated territory, liaising with commercial, technical tendering, key accounts and customers, channels.
+ Implementation of Project operational activities including Sales & GM Push, BCR, OTD, PMH implementation, MPR/PER/QSPR,CER, E-CoPQ, PM Certification, Gate reviews, project closing & KPI in the local unit.
+ Direct all project teams/local operations delivery resources to define, plan and implement the contractual project delivery activities of the Unit in accordance with the Global SAS guidelines and policies, with the objective of achieving the Clusters sales turnover, operating income and cash targets.
**Required Qualifications:**
+ University degree in Engineering or related discipline
+ Major relevant experience in International activities for multi-disciplinary projects with a sound appreciation of the technical and contractual requirements of the project
+ Knowledge of Electrical networks and technology used in related Grid Automation projects (Substation Automation comprising of Protection and Control, Telecom, Monitoring & Diagnostics associated engineering and site services)
+ Extensive knowledge of Project Management, Engineering, Supply Chain, Site Construction processes, Company's Customer base and Suppliers base
+ Experience in operation management with team management expertise
+ Prior work experience in North Africa region of destination
+ Ability to lead, manage and organize multiple teams and activities, as well as required staffing, development and training plan for the different teams.
+ Skilled in planning, resource management, financial and legal/contractual aspects of project management
+ Good oral / written communication skills in English
+ Ability and willingness to travel across the region without limitation.
**Desired Qualifications:**
+ An understanding and appreciation of International Standards (e.g. IEC) as well as local client preferences / practices.
+ Time and resource management skills
+ Extensive knowledge of key customer process in the country of project
+ Health, Safety & Environmental requirements for design and construction activities both in region
+ World-wide project management and commercial negotiating expertise
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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