57 Emplois pour Royal Mansour - Maroc
Guest Relations Executive
Ben Guerir, Marrakech Tensift Al Haouz
Hilton
Aujourd'hui
Emploi consulté
Description De L'emploi
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**What will I be doing?**
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Désolé, cet emploi n'est pas disponible dans votre région
0
Guest Relations Agent
Ben Guerir, Marrakech Tensift Al Haouz
Hilton
Aujourd'hui
Emploi consulté
Description De L'emploi
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Désolé, cet emploi n'est pas disponible dans votre région
1
Guest Relations Officer
Rabat, Rabat Salé Zemmour Zaër
Avista Hideaway Phuket Patong - MGallery
Aujourd'hui
Emploi consulté
Description De L'emploi
Avista Hideaway Phuket Patong Looking for Guest Relations Officer
Female # Can speak Arabic
**Benefits**:
- Service Charge
- Upselling incentive
- Work 5 days, 2 days off
- 2 meals per day
- Uniform
- Room, Food and beverage discount for Accor Hotels employee
نوع الوظيفة: دوام كامل
الراتب المدفوع: 8.000,00.د.م - 10.000,00.د.م لكل شهر
Female # Can speak Arabic
**Benefits**:
- Service Charge
- Upselling incentive
- Work 5 days, 2 days off
- 2 meals per day
- Uniform
- Room, Food and beverage discount for Accor Hotels employee
نوع الوظيفة: دوام كامل
الراتب المدفوع: 8.000,00.د.م - 10.000,00.د.م لكل شهر
Désolé, cet emploi n'est pas disponible dans votre région
2
Guest Relations Supervisor
Fes
Hilton
Aujourd'hui
Emploi consulté
Description De L'emploi
Guest Relations Supervisor
A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Désolé, cet emploi n'est pas disponible dans votre région
3
Customer Service Manager
GE Vernova
Aujourd'hui
Emploi consulté
Description De L'emploi
**Job Description Summary**
Responsible for timely and satisfactory resolution of concerns covering a wide variety of support as the single point of contact to the customer in Libya.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Responsible for departmental operations planning/execution focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
**Roles and Responsibilities** ·
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
+ Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Drives extra work ideas and is responsible to partner with ITO team to increase pipeline for their assigned site and create win-win opportunities for their customer.
+ Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
+ Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
+ Uses technical experience and analytical thinking.
+ Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
+ A job at this level requires direct people management responsibility including staffing and performance development.
+ Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
**Required Qualifications**
+ Bachelor's degree in engineering from an accredited university
+ Minimum 7 years of experience in Power or Oil & Gas industries
+ Minimum of 3 years of advanced experience as customer management
+ Fluent in English & Arabic
**Desired Characteristics**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
+ Established project management skills.
**Additional Information**
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsible for timely and satisfactory resolution of concerns covering a wide variety of support as the single point of contact to the customer in Libya.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Responsible for departmental operations planning/execution focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
**Roles and Responsibilities** ·
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
+ Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Drives extra work ideas and is responsible to partner with ITO team to increase pipeline for their assigned site and create win-win opportunities for their customer.
+ Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
+ Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
+ Uses technical experience and analytical thinking.
+ Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
+ A job at this level requires direct people management responsibility including staffing and performance development.
+ Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
**Required Qualifications**
+ Bachelor's degree in engineering from an accredited university
+ Minimum 7 years of experience in Power or Oil & Gas industries
+ Minimum of 3 years of advanced experience as customer management
+ Fluent in English & Arabic
**Desired Characteristics**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
+ Established project management skills.
**Additional Information**
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Désolé, cet emploi n'est pas disponible dans votre région
4
Dutch Customer Service
Tanger, Tanger Tétouan
Recruit4Work S.L.
Aujourd'hui
Emploi consulté
Description De L'emploi
Looking to relocate to a city with a rich culture? Then Tangier is the best place for you! You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Not only can you enjoy the beautiful city, but you can also start to work there.
All of this is possible while working as a Support Agent for a company that provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!
**Profile**:
- High level of proficiency in Dutch and fluency in English
- Maintain good customer relationships.
- Have insight into customer demand and know how to respond quickly to their needs. You have your first work experience in a contact centre.
- Knowledge of Salesforce CRM is a plus.
**Your responsibilities**:
- Listen actively, make an analysis of the customer's question and try to solve it yourself as best as possible.
- Consult with colleagues to find a solution. You respect the announced timing and procedures.
- Answer questions and give advice.
- Meticulously registers every contact in a CRM system.
- Expert level in the field of DPD products and services.
**Benefits**:
- A professional environment with Belgian management and Belgian-Moroccan management.
- A competitive salary supplemented with bonuses.
- Supplementary health insurance, to which your family can also be affiliated.
Location
Tangier, Morocco
All of this is possible while working as a Support Agent for a company that provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!
**Profile**:
- High level of proficiency in Dutch and fluency in English
- Maintain good customer relationships.
- Have insight into customer demand and know how to respond quickly to their needs. You have your first work experience in a contact centre.
- Knowledge of Salesforce CRM is a plus.
**Your responsibilities**:
- Listen actively, make an analysis of the customer's question and try to solve it yourself as best as possible.
- Consult with colleagues to find a solution. You respect the announced timing and procedures.
- Answer questions and give advice.
- Meticulously registers every contact in a CRM system.
- Expert level in the field of DPD products and services.
**Benefits**:
- A professional environment with Belgian management and Belgian-Moroccan management.
- A competitive salary supplemented with bonuses.
- Supplementary health insurance, to which your family can also be affiliated.
Location
Tangier, Morocco
Désolé, cet emploi n'est pas disponible dans votre région
5
Dutch Customer Service
Casablanca, Grand Casablanca
Recruit4Work S.L.
Aujourd'hui
Emploi consulté
Description De L'emploi
Looking to relocate to a city with a rich culture? Then Casablanca is the best place for you! You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Not only can you enjoy the beautiful city, but you can also start to work there.
All of this is possible while working as a Support Agent for a company that provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!
**Profile**:
- High level of proficiency in Dutch and fluency in English
- Maintain good customer relationships.
- Have insight into customer demand and know how to respond quickly to their needs. You have your first work experience in a contact centre.
- Knowledge of Salesforce CRM is a plus.
**Your responsibilities**:
- Listen actively and make an analysis of the customer's question and try to solve it yourself as best as possible.
- Consult with colleagues to find a solution. You respect the announced timing and procedures.
- Answer questions and give advice.
- Meticulously registers every contact in a CRM system.
- Expert level in the field of DPD products and services.
**Benefits**:
- A professional environment with Belgian management and Belgian-Moroccan management.
- A competitive salary supplemented with bonuses.
- Supplementary health insurance, to which your family can also be affiliated.
Location
Casablanca, Morocco
All of this is possible while working as a Support Agent for a company that provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!
**Profile**:
- High level of proficiency in Dutch and fluency in English
- Maintain good customer relationships.
- Have insight into customer demand and know how to respond quickly to their needs. You have your first work experience in a contact centre.
- Knowledge of Salesforce CRM is a plus.
**Your responsibilities**:
- Listen actively and make an analysis of the customer's question and try to solve it yourself as best as possible.
- Consult with colleagues to find a solution. You respect the announced timing and procedures.
- Answer questions and give advice.
- Meticulously registers every contact in a CRM system.
- Expert level in the field of DPD products and services.
**Benefits**:
- A professional environment with Belgian management and Belgian-Moroccan management.
- A competitive salary supplemented with bonuses.
- Supplementary health insurance, to which your family can also be affiliated.
Location
Casablanca, Morocco
Désolé, cet emploi n'est pas disponible dans votre région
Soyez le premier informé
À propos du dernier Royal mansour Emplois dans Maroc !
6
Customer Service Representative
Fes
Atlantic Shore International
Aujourd'hui
Emploi consulté
Description De L'emploi
**Job Overview**
**Job Qualifications**
A good fit for the position will typically have the following qualifications:
- A bachelor's/master’s degree in English is a huge plus
- Willing to work **full-time**
- **Excellent** written and oral English communication skills
- 2+ years of customer service experience in an English setting, preferably for US/Canada based clients
**Job Benefits**
- Permanent full-time employment (CDI)
- Training Provided
- Social Security
- Performance Bonus
**Business Hours**
- Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)
**Job Compensation**
- Base Salary + Performance Bonus
Pay: 4,000.00DH - 7,000.00DH per month
Application Question(s):
- Do you have a higher education degree in English studies/literature?
- Have you ever worked in customer service with US/Canada clients in English?
- Do you have any current commitments that will prevent you from starting immediately?
- Rate your English level from 1(Beginner) to 10(Expert).
- Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm Morocco Time)?
- What city do you currently live in?
**Experience**:
- english customer service: 1 year (preferred)
**Language**:
- English (required)
Application Deadline: 30/09/2024
**Job Qualifications**
A good fit for the position will typically have the following qualifications:
- A bachelor's/master’s degree in English is a huge plus
- Willing to work **full-time**
- **Excellent** written and oral English communication skills
- 2+ years of customer service experience in an English setting, preferably for US/Canada based clients
**Job Benefits**
- Permanent full-time employment (CDI)
- Training Provided
- Social Security
- Performance Bonus
**Business Hours**
- Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)
**Job Compensation**
- Base Salary + Performance Bonus
Pay: 4,000.00DH - 7,000.00DH per month
Application Question(s):
- Do you have a higher education degree in English studies/literature?
- Have you ever worked in customer service with US/Canada clients in English?
- Do you have any current commitments that will prevent you from starting immediately?
- Rate your English level from 1(Beginner) to 10(Expert).
- Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm Morocco Time)?
- What city do you currently live in?
**Experience**:
- english customer service: 1 year (preferred)
**Language**:
- English (required)
Application Deadline: 30/09/2024
Désolé, cet emploi n'est pas disponible dans votre région
7
Customer Service Representative
Fes
Atlantic Shore International
Aujourd'hui
Emploi consulté
Description De L'emploi
**Job Overview**
**Job Qualifications**
A good fit for the position will typically have the following qualifications:
- A bachelor's/master’s degree in English is a huge plus
- Willing to work **full-time**
- **Excellent** written and oral English communication skills
- 2+ years of customer service experience in an English setting, preferably for US/Canada based clients
**Job Benefits**
- Permanent full-time employment (CDI)
- Training Provided
- Social Security
- Performance Bonus
**Business Hours**
- Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)
**Job Compensation**
- Base Salary + Performance Bonus
Pay: 5,500.00DH - 7,000.00DH per month
Application Question(s):
- Do you have a higher education degree in English studies/literature?
- Have you ever worked in customer service with US/Canada clients in English?
- Do you have any current commitments that will prevent you from starting immediately?
- What city do you currently live in?
- Rate your English level from 1 to 10. (1= Beginner; 10=Expert)
- Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm Morocco Time)? This job is NOT remote.
**Experience**:
- english customer service: 1 year (preferred)
**Language**:
- English (required)
Application Deadline: 04/10/2024
Expected Start Date: 07/10/2024
**Job Qualifications**
A good fit for the position will typically have the following qualifications:
- A bachelor's/master’s degree in English is a huge plus
- Willing to work **full-time**
- **Excellent** written and oral English communication skills
- 2+ years of customer service experience in an English setting, preferably for US/Canada based clients
**Job Benefits**
- Permanent full-time employment (CDI)
- Training Provided
- Social Security
- Performance Bonus
**Business Hours**
- Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)
**Job Compensation**
- Base Salary + Performance Bonus
Pay: 5,500.00DH - 7,000.00DH per month
Application Question(s):
- Do you have a higher education degree in English studies/literature?
- Have you ever worked in customer service with US/Canada clients in English?
- Do you have any current commitments that will prevent you from starting immediately?
- What city do you currently live in?
- Rate your English level from 1 to 10. (1= Beginner; 10=Expert)
- Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm Morocco Time)? This job is NOT remote.
**Experience**:
- english customer service: 1 year (preferred)
**Language**:
- English (required)
Application Deadline: 04/10/2024
Expected Start Date: 07/10/2024
Désolé, cet emploi n'est pas disponible dans votre région
8
CUSTOMER SERVICE ASSOCIATE III
Tanger, Tanger Tétouan
TE Connectivity
Publié il y a 3 jours
Emploi consulté
Description De L'emploi
CUSTOMER SERVICE ASSOCIATE III
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Serves as the primary point of contact for the customer and is the liaison between the customer and all internal points of contact.
**Job Requirements**
+ Providing timely and accurate information to incoming customer order status and product knowledge requests.
+ Processing customer returns according to established department policies and procedures.
+ Facilitating meetings with customers and internal points of contact to proactively identify issues and/or drive process improvements.
+ Investigating and resolving customer issues.
**What your background should look like**
Typically requires 3-4 years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TANGER, TNG, MA, 9000
City: TANGER
State: TNG
Country/Region: MA
Travel: None
Requisition ID: 137546
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Serves as the primary point of contact for the customer and is the liaison between the customer and all internal points of contact.
**Job Requirements**
+ Providing timely and accurate information to incoming customer order status and product knowledge requests.
+ Processing customer returns according to established department policies and procedures.
+ Facilitating meetings with customers and internal points of contact to proactively identify issues and/or drive process improvements.
+ Investigating and resolving customer issues.
**What your background should look like**
Typically requires 3-4 years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TANGER, TNG, MA, 9000
City: TANGER
State: TNG
Country/Region: MA
Travel: None
Requisition ID: 137546
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Désolé, cet emploi n'est pas disponible dans votre région
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