59 Emplois pour Services - Maroc

Food Services Supervisor

Rabat, Rabat Salé Zemmour Zaër Marriott

Publié il y a 8 jours

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Description De L'emploi

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, Morocco, BP 10170VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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On Site Services - Machinist

GE Vernova

Aujourd'hui

Emploi consulté

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Description De L'emploi

**Job Description Summary**
Job Description Summary
The Machinist will have technical knowledge and experience working with GE/Alstom and oOEM turbines. He/she is responsible for the on-site machining of major rotating equipment components. In addition, you will set up and operate a variety of manual and numerically controlled machine tools.
**Job Description**
**What you'll do;**
**The general tasks and responsibilities of a Machinist includes, but not limited to the following:**
+ Strong background in machining components for gas turbines, steam turbines, or heavy-duty equipment.
+ Perform On Site Machining operations, including milling, boring, drilling, grinding, and turning, on heavy duty large equipment.
+ Proficiency in interpreting mechanical drawings, including dimensions and geometric tolerances.
+ Familiarity with cutting tools, fixtures, and precision measurement instruments (micrometers, calipers, etc.).
+ Respond to requests for emergency repairs and services to troublesome equipment.
+ Must be willing to travel globally on short notice, and for extended periods of time during outage seasons; and the willingness to work weekly schedules that are not uniform on a day-to-day basis.
+ Create and maintain a personal commitment to EHS (safety) compliance, quality, and outage schedule.
**What you'll bring;**
+ Diploma from an accredited university or college or relevant hands-on experience in machining
+ Proven experience on onsite machining such as operating boring bar, lathe, milling machines etc.
+ Able to communicate, understand/read drawings and technical work instructions in English.
+ Ability to work according to a time schedule and meet deadlines accordingly.
+ Willing to train other persons according to the requirements (OJT).
+ Demonstrate ability to plan, organize, and work in a team of Onsite Service Crew.
+ Work effectively with minimal direction and supervision.
+ Willingness and ability to travel for work globally on short notice and for extended periods of time, including weekends and holidays.
+ **This position requires 100% travel both domestically and globally.**
**What you'll make you stand out;**
+ Knowledge of GE/Alstom and oOEM Turbines.
+ Knowledge in different GT/ST Machining Scopes.
+ Good knowledge of Microsoft Office.
+ Ability to work in different countries and cultures.
+ Strong team player.
+ Strong desire to learn and adapt.
+ Able to cope with emergent request and respond fast.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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HR SERVICES SUPPORT III

TE Connectivity

Publié il y a 23 jours

Emploi consulté

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Description De L'emploi

HR SERVICES SUPPORT III
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.
**Job Requirements**
This role requires fluent English
As part of the HR Services Support team a typical day may include:
- Primary point of contact for employee and manager HR related enquiries through our Telephony and Case Management System, ensuring timely, quality resolution
- Creating appropriate documentation to support employee and manager transactions through our HR data management system, for example, new hires transactions, promotions, leaves, separations etc.
- Researching required information using Knowledge Management System to handle and resolve customer enquiries.
- Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate.
- Identifying and escalating priority issues and routes to appropriate team for quick resolution.
- Adhering to Service Level Agreements for the timely resolution of all assigned tasks
**What your background should look like:**
+ Educated to degree level with emphasis in HR or Business or other related discipline
+ Strong team player with a passion for working in a fast-paced international HR team
+ Desire to build a career in HR with an appetite for lifelong learning
+ Excellent communication skills and attention to detail
+ Ability to meet deadlines and prioritize work assignments.
+ Strong customer service orientation.
+ Proficient computer skills - good knowledge of the MS Office package
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
_, TNG, MA, 9000
City: _
State: TNG
Country/Region: MA
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Human Resources
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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Trilingual (French & English) financial services agent

Casablanca, Grand Casablanca TELUS Digital

Hier

Emploi consulté

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Description De L'emploi

Your role will include: Handling inbound calls from customers regarding transactions, account details, and service inquiries. Assisting clients with sending and receiving funds, tracking transactions, and resolving issues. Providing clear, accurate, and empathetic support in both French and English. Ensuring compliance with company policies and industry regulations while safeguarding sensitive information.
Profil Recherché
What we’re looking for:



Mandatory: Previous experience in customer service or a call center environment (financial services experience is a strong asset).



Fluency in French and English and Arabic (spoken and written).



Strong attention to detail and problem-solving abilities.



Ability to work in a fast-paced, customer-focused environment.
Avantages sociaux et autres
A professional team environment with growth opportunities.



Training to help you excel in handling financial transactions and customer care.



Competitive compensation.



Free gym / Gaming Rooms / Prayer rooms etc.
Amplitude horaire
Rotating hours (44h/week)
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IT Service Delivery Manager with English and French

Concentrix

Publié il y a 18 jours

Emploi consulté

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Description De L'emploi

Job Title:
IT Service Delivery Manager with English and French
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
**Overview**
An IT Service Delivery Manager's primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client's IT needs and goals are aligned with the Concentrix business.
The IT Account Manager provides the two-way communication between the client and the wider Concentrix organization, with a focus on IT.
**Responsibilities**
+ Serves as the primary Concentrix IT contact for the client, and responsible for client IT satisfaction.
+ Consistently provide excellent customer service to the client account(s) as well as represent client needs and goals within the Concentrix IT organization.
+ Build relationships with clients to encourage new and repeat business opportunities.
+ Build excellent relationships within Concentrix to deliver exceptional IT service to the client. (examples are PE, DPE, IT, Security, PMO, etc)
+ Provide regular two-way communication between the client and team to provide strong team representation and set proper client expectations.
+ Ensure that client issues are addressed in an efficient and timely manner, and engaging or informing appropriate Concentrix Management, as required.
+ Responsible for all client IT communications, conflict resolution, Concentrix outage resolution, and compliance on client deliverables, and to ensure that the project spend is within the contracted cost.
+ Track and report on outages to the client and Concentrix Management.
+ Prime IT liaison with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1). Escalate for additional Sev1 participation, or Sev1 process assistance, as needed.
+ Ensure the RCA process is adhered to, with the client receiving an RCA within 48-72 hours.
+ Analyze outage/incident/change, looking for trends, opportunities, and continuous improvement to reduce cost, reduce downtime, and increase customer SAT.
+ Ensures that IT initiatives are met and delivered in a timely manner, and within the prescribed budget.
+ Review all major deliverables to ensure quality standards and client expectations are met.
+ Ensure that all processes and procedures are completed and quality standards are met.
+ Track and report on all client projects / changes / growth.
+ Provide regular input on all IT account activity, including status.
+ Contributor and client advocate in Incident Management.
+ Lead Change Management, with a focus on the client /CNX requirements, whilst focusing on cost reduction, or increased cost benefits.
+ Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions.
+ Ensuring Concentrix IT meets the clients contractual requirements (e.g security, audits, BCDR, reporting)
+ Drive IT cost optimization opportunities in the account without impacting the delivery standards.
+ Assist the transition manager during any new transition or ramp ups.
+ Focus on achieving highest possible CSAT (Technology and Innovation)
+ Recognize solution opportunities, help define requirements & assist IT solutioners in understanding the accounts complexity, AS-IS scenario and long term strategy.
**Requirements**
+ Proven service delivery management or other relevant IT experience (min 5 years)
+ Excellent verbal and written communications skills in both English and French
+ Excellent listening, negotiation, and presentation skills
+ Experience in delivering client-focused solutions based on customer needs
+ Proven ability to manage multiple projects at a time while paying strict attention to detail
+ Proven ability to handle conflict resolution - across internal Concentrix and Client.
+ Ability to influence effectively at all levels of the organization.
+ Proven ability to track/manage/reduce costs.
Location:
TUN Work-at-Home
Language Requirements:
English (Required), French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Cloud Services End User Demand Gen ISR

Casablanca, Grand Casablanca Arrow Electronics

Publié il y a 2 jours

Emploi consulté

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Description De L'emploi

**Position:**
Cloud Services End User Demand Gen ISR
**Job Description:**
**About Us**
Arrow's Enterprise Computing Solutions (ECS) is a global technology leader specializing in **value-added distribution, business consulting, and channel enablement services** . We partner with the world's leading technology manufacturers to deliver **innovative IT solutions** that solve complex business challenges.
**What You Will Be Doing**
As an **Inside Sales Representative - Cloud Services** , you will play a key role in driving sales growth and expanding our cloud solutions market. Your main responsibilities will include:
+ Managing and growing relationships with **assigned customer accounts** to drive **sales and market share expansion** .
+ Providing **strategic sales support** and working closely with internal teams to ensure seamless **order fulfillment, pricing strategies, and demand planning** .
+ Identifying and capitalizing on **new business opportunities** through cold calling and lead generation.
+ Promoting **Cloud Services & Backup Solutions** by understanding customer needs and recommending tailored solutions.
+ Managing the **sales pipeline** , tracking progress, and ensuring targets are met.
+ Collaborating with the sales team to develop **value-added solutions and competitive market strategies** .
**Who We Are Looking For**
+ **Experience in sales, account management, or cloud services** is highly desirable.
+ Strong **communication and negotiation skills** to engage with customers and vendors effectively.
+ Ability to work independently while also being a **team player in a fast-paced environment** .
+ Problem-solving mindset with the ability to **analyze market trends and identify new opportunities** .
+ Knowledge of **Cloud Services, Backup Solutions, and IT sales strategies** is a plus.
+ Fluency in German and English
**What's in It for You?**
+ **Full permanent contract** with a competitive **net salary** .
+ **Social benefits** including **CNSS, CIMR, and health insurance** .
+ **A dynamic and collaborative work environment** with a team of passionate professionals.
+ **Work culture that encourages innovation, impact, and professional growth** .
+ Opportunity to work in an **international organization, recognized worldwide in its sector** .
#LI-FH1
**Location:**
MA-Casablanca, Morocco (Boulevard Damman)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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Africa Services Sales Account Director (Non-Management)

Casablanca, Grand Casablanca The Boeing Company

Publié il y a 7 jours

Emploi consulté

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Description De L'emploi

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Boeing Global Services (BGS) is seeking an Africa Services Sales Account Director (Non-Management) who will be responsible for planning, developing and managing competitive services sales and marketing campaigns both nationally and internationally. This position will be instrumental in proactively carrying out sales activities with key customers across the continent of Africa! This position will be located in** **Casablanca, Morocco** **.**
This is a customer facing role, supporting the African region, which requires domestic and international travel.
**Position Responsibilities:**
+ Leads the approval process by advocating the customer requirements and selling the business case to management to ensure quality deal. Balances the enterprise, business unit and customer goals to meet and drive Long Range Business Plan (LRBP)
+ Leads negotiations and finalizes commitments, ensuring mutual benefit to the customer and Boeing by interfacing directly with customer decision-makers and influencers. Demonstrate detailed understanding of both customer and Boeing needs and resources to find areas of alignment and integration. Obtains commitment within parameters approved by management
+ Drives sales and campaign activities to successful completion by integrating multiple aspects of the customers' needs. Crafts campaign specific strategies, procures resources and secures management commitment to ensure successful execution. Creates metrics to monitor campaign project status and budget requirements
+ Uses company resources to support customer commitments, gain competitive advantage and foster business growth by using a comprehensive understanding (breadth and depth) of multiple Boeing products and services, process and operations and resources. Integrates knowledge into business strategies and solutions
+ Researches, reviews and analyzes information about competitors' products and services to develop a comprehensive understanding (breadth and depth) of specific competitor activities and their impact on company strategy to improve our competitive position. Verifies, evaluates and applies detailed customer knowledge to advance campaign activity, support the long-range business plan (LRBP) and contribute to strategy development (e.g., country, region and campaign). Establishes a broad network of contacts and knowledge base to act as a broker of knowledge to multiple customer needs
+ Provides guidance to more junior employees regarding capturing and documenting detailed customer knowledge and assists in network development
+ Initiates and advances customer relationships and works to be accepted as a trusted business partner by the customer. Establishes, maintains and expands network to address customer needs and keep lines of communication open. Develops customer solutions by coordinating and integrating with internal and external processes and divisions to provide a competitive advantage and to foster business growth with acceptable margins
+ Coordinates packaging of Boeing and Industry products and knowledge into complete solutions that meets customer needs
+ Leads review process with management by balancing customer expectations and Boeing resources. Aligns third party deliverables
+ Maintains and advances customer relationships to proactively address future needs. Identifies future business opportunities and promotes the value of Boeing portfolio and partnership. Provides networking capabilities to address needs beyond Boeing's resources and offerings. Takes consultative approach to help customers achieve objectives
+ Leads preparation of proposals by developing themes and discriminators and ensures correct members and resources are included in the team. Recommends alternative means of compliance to customer requests. Reviews and contributes to the final draft materials. Challenges recommended scope and cost to ensure compliance and competitiveness
+ Develops strategy and tactics using in-depth knowledge of customer needs, Boeing products and services and driven environment to develop business growth with acceptable margins. Ensures strategic alignment with the customer, Long Range Business Plan and regional and country objectives
**Basic Qualifications (Required Skills/Experience):**
+ Minimum of 3 years of experience in Sales
+ Minimum of 3 years' experience collaborating with senior and executive leadership
+ Minimum of 1 year experience working with multiple internal and external stakeholders
+ Bachelor's degree or higher
**Preferred Qualifications (Desired Skills and Experience** ):
+ Minimum of 5 years of experience in Sales
+ Minimum of 1 year experience with Sales or Marketing of Boeing products
+ Experience managing competitive domestic or international sales campaigns
+ Minimum 5 years of engineering experience
+ Master's degree
+ Ability to travel internationally up to 25% or more of work time
Applications for this position will be accepted until **Oct. 20, 2025**
**Education**
Bachelor's Degree or Equivalent Required
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer willing to sponsor applicants for employment visa status.
**Shift**
Not a Shift Worker (Morocco)
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 ( and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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À propos du dernier Services Emplois dans Maroc !

Ingénieur Services d'impression H/F F/H

Casablanca, Grand Casablanca Safran

Publié il y a 11 jours

Emploi consulté

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Description De L'emploi

Ingénieur Services d'impression H/F F/H
**Détail de l'offre**
**Informations générales**
**Entité de rattachement**
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.
Safran Electrical & Power est l'un des leaders mondiaux des systèmes électriques aéronautiques. La société est un acteur clé dans le domaine de l'électrification des équipements et de la propulsion électrique et hybride. Elle compte 14 000 collaborateurs répartis dans 13 pays.
**Référence**

**Description du poste**
**Domaine métier**
Performance et support
**Métier / Emploi**
Systemes d'informations - Administrateur d'outils / de systemes / de reseaux-telecom
**Intitulé du poste**
Ingénieur Services d'impression H/F F/H
**Type contrat**
CDI
**Statut (CSP)**
Ingénieur & Cadre
**Temps de travail**
Temps complet
**Parlons de votre future mission**
Rattaché.e au responsable de l'équipe « Workplace Build and Products » en charge des activités d'ingénierie du poste de travail, l'Ingénieur Services d'impression aura pour missions de:
- contribuer activement aux projets de modernisation et standardisation de nos environnements d'impression
- valider, adapter et décliner les standards du groupe pour répondre aux enjeux de notre organisation
- qualifier les demandes de projets ou d'évolutions des environnements d'impression
- participer au maintient du référentiel documentaire de l'équipe : catalogue matériels, Gestion des impressions, gestion des drivers, documentations techniques d'exploitation
- participer à la résolution d'incidents complexes
- participer à la définition de solutions techniques (Impression sécurisé, impression Industriel, Scan, etc), leur documentation, recettes et validations
- coordonner des actions techniques ou de tests réalisées par nos sous traitants ou les référents techniques poste de travail de nos sites
- contribuer au transfert de compétences vers les équipes de support
- prendre en charge la responsabilité en tant que « Service Owner », être garant de la performance et qualité de la documentation
- participer aux communautés d'experts groupe
- proposer des améliorations et évolutions techniques
**Mais encore ? (avantages, spécificités, .)**
Compétences transverses
- Bonnes connaissances des technologies constituant un système d'information (infrastructures et environnements applicatifs)
- Connaissance ITIL
- Compétences linguistiques Français / Anglais nécessaires
- Expérience réussie dans un contexte international industriel serait un plus
Know-how:
- Résolution de problèmes
- Aptitude à communiquer
- Esprit d'équipe et sens de la relation
- Forte orientation service client
**Parlons de vous**
La/le candidat.e devra mettre en œuvre le savoir-faire et les connaissances suivantes :
- Expert des environnements standards d'impression : Bureautique, Industriel, SafeQ
- Expertise sur les processus et composants et protocoles d'impression, à minima sous Windows (format PostScript1, EMF, Raw ; serveurs d'impression, print spooler, . )
- Connaissance des options et fonctionnalités disponibles sur les copieurs, MFP et traceurs d'au moins un constructeur majeur du marché (CANON, KONICA Minolta, HP, etc.
- Expérience de gestion d'un parc de copieur réparti sur plusieurs sites
- Maitrise des méthodes d'analyse et traitements d'incidents (processus Windows, journaux évènements.)
- Gestion base de connaissance technique
**Localisation du poste**
**Localisation du poste**
Maghreb, Maroc
**Ville**
Casablanca
**Critères candidat**
**Niveau d'études min. requis**
BAC+5
**Niveau d'expérience min. requis**
Supérieure à 3 ans
**Langues**
+ Anglais (Courant)
+ Français (Courant)
Désolé, cet emploi n'est pas disponible dans votre région

Trilingual Customer Care Specialist – Financial Services (French, English & Arabic) #telus_digital

Casablanca, Grand Casablanca TELUS Digital

Publié il y a 5 jours

Emploi consulté

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Description De L'emploi

Your Role Handle inbound calls from customers regarding transactions, account details, and service inquiries. Assist clients with sending and receiving funds, tracking transactions, and resolving issues. Provide clear, accurate, and empathetic support in French, English, and Arabic. Ensure compliance with company policies and industry regulations while safeguarding sensitive information.
Profil Recherché
What We’re Looking For



Mandatory: Previous experience in customer service or a call center environment (experience in financial services is a strong asset).



Fluency in French, English, and Arabic (spoken and written).



Excellent attention to detail and strong problem-solving skills.



Ability to work in a fast-paced, customer-focused environment.
Avantages sociaux et autres
What We Offer



A professional team environment with real growth opportunities.



Comprehensive training to help you excel in financial transactions and customer care.



Competitive compensation package.



Access to great amenities — free gym, gaming rooms, prayer rooms, and more!
Amplitude horaire
Rotating hours (44h/week)
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Tu cherches une stabilité professionnelle ? Alors rejoins vite AXA Services Maroc

Rabat, Rabat Salé Zemmour Zaër AXA Services Maroc

Hier

Emploi consulté

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Description De L'emploi

En qualité de Conseillers en Assurance, votre mission principale serait d'assurer un niveau de prestations de gestion des sinistres de qualité conformément aux objectifs quantitatifs et qualitatifs du pôle en recherchant la satisfaction durable du client et de la maitrise des coûts des sinistres. Missions : Vous serez amené à assurer la gestion des sinistres depuis la déclaration jusqu'à la clôture : Prendre en charge les flux entrants (flux téléphoniques ou différés) émanant directement ou indirectement des clients Étudier les déclarations de sinistre et déterminer les garanties et prestations à mettre en jeu en fonction du contrat, détecter les possibilités de recours et missionner les experts si nécessaire Analyser les demandes et traite les différents actes qui en découlent Analyser les risques et contrôle la conformité des dossiers et en informer les services concernés Détecter les fraudes et transmettre le dossier au correspondant fraude Rechercher les solutions d'indemnisation, négocier selon la solution mise en œuvre le montant de l'indemnisation et proposer des offres de services associées dans l'objectif d'une meilleure maîtrise des coûts techniques Renseigner, orienter et répondre aux sollicitations des clients/agents généraux/prestataires par courrier, téléphone, fax Alerter sa hiérarchie sur les dossiers délicats Procéder au règlement du sinistre dans la limite du pouvoir de règlement et clôture ou transfère le dossier Peut-être amené à analyser la situation contractuelle des clients compte tenu de leur niveau de couverture Peut-être amené à commercialiser selon les opportunités des services répondant à leurs besoins.
Profil Recherché
De formation supérieure de Bac+2 à Bac+4

Maîtrisez parfaitement la langue française à l'écrit et à l'oral

Maitrisez les techniques de la gestion de la relation client ainsi que les logiciels de bureautique

Avez l'esprit du détail et d'analyse

Avez un forte capacité d'argumentation

Avez un sens de responsabilité et d'esprit d'équipe

Savez-vous adapter aux évolutions et aux changements.
Avantages sociaux et autres
ne politique parentale se positionnant bien au-delà des normes du marché : Un congé maternité de 16 semaines avec maintien de 100% du salaire et un congé paternité de 4 semaines avec maintien de 100% du salaire.

Une protection sociale (retraite complémentaire, assurance maladie, prévoyance)

Des avantages en nature (transport, cadeaux, nouveaux nés.)

Une prime d'Aïd Al Adha

Une indemnité repas

Un actionnariat salarié

Des avances (sur salaire, maternité)

Des conventions (banque, assurance auto, médecin, prêt à porter).
Amplitude horaire
8H-18H
Désolé, cet emploi n'est pas disponible dans votre région

Emplacements à proximité

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Industrie

  1. shopping_bagAchats
  2. workAdministratif
  3. ecoAgriculture et élevage
  4. schoolApprentissage et formation
  5. apartmentArchitecture
  6. paletteArts du spectacle
  7. diversity_3Assistance sociale
  8. policyAssurance
  9. directions_carAutomobile
  10. flight_takeoffAviation
  11. account_balanceBanque et finance
  12. local_floristBien-être
  13. local_mallBiens de grande consommation (FMCG)
  14. storeCommerce et distribution
  15. request_quoteComptabilité
  16. supervisor_accountConseil en gestion
  17. person_searchConseil en recrutement
  18. constructionConstruction
  19. brushCréatif et digital
  20. currency_bitcoinCryptographie et blockchain
  21. medical_servicesDentaire
  22. gavelDroit et justice
  23. electrical_servicesÉlectronique
  24. boltÉnergie
  25. schoolEnseignement et formation
  26. engineeringExploitation minière
  27. precision_manufacturingFabrication et production
  28. gavelFonction publique
  29. child_friendlyGarde d’enfants
  30. foundationGénie civil
  31. supervisor_accountGestion
  32. checklist_rtlGestion de projet
  33. beach_accessHôtellerie - Restauration
  34. local_gas_stationHydrocarbures
  35. smart_toyIA et Technologies émergentes
  36. home_workImmobilier
  37. precision_manufacturingIndustrie
  38. scienceIndustrie chimique
  39. codeInformatique et logiciels
  40. shopping_cartInternet - Ecommerce
  41. emoji_eventsJeunes diplômés
  42. inventory_2Logistique et entreposage
  43. sports_soccerLoisirs et sports
  44. handymanMaintenance et entretien
  45. campaignMarketing
  46. buildMécanique
  47. local_hospitalMédecine
  48. perm_mediaMédias et relations publiques
  49. clean_handsNettoyage et assainissement
  50. biotechPharmaceutique
  51. scienceRecherche et développement
  52. groupsRessources humaines
  53. health_and_safetySanté
  54. securitySécurité de l’information
  55. securitySécurité publique
  56. support_agentService client et assistance
  57. diversity_3Services sociaux
  58. medical_servicesSoins infirmiers
  59. wifiTélécommunications
  60. psychologyThérapie
  61. beach_accessTourisme
  62. local_shippingTransport
  63. point_of_saleVentes
  64. petsVétérinaire
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