54 Emplois pour Spécialistes Help Desk - Maroc

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service desk agent -Czech/Slovak to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service desk agent -Czech/Slovak**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Czech/Slovak and English Languages;
+ Flexibility to work shifts.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

**Req ID:** 335272
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent Dutch-English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent Dutch / English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Dutch and English Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

**Req ID:** 335272
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent Dutch-English to join our team in casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent Dutch / English**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Dutch and English Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

**Req ID:** 321790
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent German-French to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent German-French**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Italian and French Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

**Req ID:** 321790
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent German-French to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).
**Service Desk Agent German-French**
**Remote, Morocco**
**Competitive Salary + Benefits**
**Role Overview**
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
**Role Responsibilities**
+ Identify issues, investigate root causes and recommend solutions to reported problems
+ Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
+ Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
+ May prepare help desk incident reports and assist in hardware and software evaluation
+ Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
**Key Skills**
+ University education, preferably technical degree or Microsoft certifications;
+ Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
+ Experience of providing remote IT support;
+ Excellent communication and customer service skills;
+ Fluency in Italian and French Languages;
+ Flexibility to work shifts if required.
**Benefits**
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
**_#LI-EMEA_**

Evernex is specialized in the maintenance of IT infrastructure around the world, using a comprehensive range of services from maintenance, to Spare as a Service - SPaaS, but also additional services such as recycling, secure data disposal, data center removal and relocation, library repair, IT hardware rental and financial solutions.- Evernex provides three-quarters of its business services internationally and covers over 170 countries across the globe.**Rotation schedule**
- Working within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, 1st Level Diagnosis and Support, following and driving the progresses from the case opening to its closure.- Key responsibilities:
- Logging Calls in the System with the all needed Information, Details, Categorizations, and Priorities
- Assist the customers with the first incident qualification process by collecting the necessary logs that will be used by the Technical Team to determine an Action Plan. The logs collection tool is to be used to facilitate the task
- Responsible for escalating cases appropriately to L3
- Communication with users - keeping them informed of incident progress, notifying them of impending changes or delays
- Answer all requests for action made by Service Desk. Coordinate both emergency and non-emergency response to calls for service and manage those responses through ticketing tool.
- Contact customers to confirm scheduled appointments and verify feedback when outages are reported fixed.
- Coordinate spares parts dispatch with local partner / Customer / logistic center
- Ensure constant up to date reporting about status of all calls through the relevant tools internally and to Customer
- Manage local buffer stock refill process with logistic team
- Assist customer service with escalated request in a timely manner.
- Follow up on all pending and recommended work with customer using the pending work dashboard (Online Tool)
- Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems
- Closing all resolved Incidents and Service Requests
- Internal Support for End Users for specific activities and Tasks (Example setup Laptop or Printer, troubleshooting Connectivity Issues,.)
- Conducting customer/user satisfaction call-backs/surveys as agreed
- Updating the CMS under the direction and approval of Service Desk Manager and reporting any incorrect Records to the appropriate Teams for Correction
- Job requirements:
- Bachelors Degree in in Computer Science/ Management Information Systems.
- Experience in an IT service desk environment highly desired.
- Minimum of 5 years' experience in customer service.
- German speaker
- Desired Skills:
- Strong communication and interpersonal skills.
- Strong Computer Skills.
- Excellent written and oral communication skills.
- Ability to work effectively under pressure, problem solve.
- Langue:
- Allemand (Requis)
- Anglais (Requis)

**Req ID**: 282113

We are currently seeking a Service Desk Agent-German and French to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).

**Service Desk Agent-German and French**

**Remote, Morocco**

**Competitive Salary + Benefits**

**Role Overview**

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

**Role Responsibilities**
- Identify issues, investigate root causes and recommend solutions to reported problems
- Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

**Key Skills**
- University education, preferably technical degree or Microsoft certifications;
- Experience of providing remote IT support;
- Excellent communication and customer service skills;
- Fluency in German and French Languages;
- Flexibility to work shifts.

**Benefits**

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

**#LI-EMEA

**Req ID**: 282078

We are currently seeking a Service Desk Agent
- Italian and French to join our team in Casablanca, Casablanca (Dar el Beïda) (MA-CAS), Morocco (MA).

**Service Desk Agent
- Italian and French**

**Remote, Morocco**

**Competitive Salary + Benefits**

**Role Overview**

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

**Role Responsibilities**
- Identify issues, investigate root causes and recommend solutions to reported problems
- Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

**Key Skills**
- University education, preferably technical degree or Microsoft certifications;
- Experience of providing remote IT support;
- Excellent communication and customer service skills;
- Fluency in Italian and French Languages;
- Flexibility to work shifts.

**Benefits**

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

**#LI-EMEA

Evernex is specialized in third-party maintenance provider supporting data center infrastructure (server, storage and network equipment) to enable cost optimization and improved return on investment. With our global footprint across 165+ countries, always-available spare parts in over 330 forward-stocking locations, 24/7 technical support and multi-vendor expertise, we are a convenient single-point-of-contact for IT departments in all industries.- Just as IT evolves, Evernex grows its service capabilities and reach year-on-year. With recent acquisitions including Emcon IT and XSi, we are one step closer to being one of the world's largest and most experienced TPMs.**Rotation schedule**
- Working within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, following and driving the progresses from the case opening to its closure- Key responsibilities:
- Assist the customers with the first incident qualification process by collecting the necessary logs that will be used by the Technical Team to determine an Action Plan. The logs collection tool is to be used to facilitate the task
- Service Desk Specialist is responsible to help mentoring the Service Desk Specialists and reports to Service Desk Manager any staff and operations sensitive matter that requires SDM attention
- Assists the Service Desk Manager and Supply Chain buffer implementation team collect the necessary configuration logs required to implement the local buffer stocks
- Job requirements:
- At least 3+ years of customer service experience required which consisted of daily direct contact with customers in a services-oriented position
- Experience in an IT service desk environment highly desired
- First Level Support Experience
- Technical Certification in at least one Products Family (Ex. Storage, Server, Routing & Switching etc) or equivalent proven experience
- KPI Reporting Experience
- Familiarity with ITIL processes (ITIL Foundation certificate would be a plus)
- Familiarity with ITSM ticket management tools
- Desired skills:
- Excellent written and verbal communication skills (both in English and French)
- Analytical skills to understand ticket trends, priorities and eventual need for processes improvement
- Capacity to work in a fast-paced and multicultural environment
- Positive relationship building skills
- Ability to work unsupervised, in teams and stand alone
- Commitment to see to completion activities
- Ability to work both in and out of normal business hours. Flexibility for non-standard work shifts is preferred.
- Flexible and adaptable in looks to learning and understanding new technologies
- Teamwork: Seeks ideas and inputs of colleagues to make best use of team expertise and improve team performance. Shares knowledge and findings with others
- Ability to work unsupervised, in teams and stand alone
- Rotating shift