38 Emplois pour Spécialistes Help Desk - Maroc

**Position:**
Customer Support Associate - Italian
**Job Description:**
**Our story**
As **Arrow Global Components (AGC)** , a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.
**About US:**
Join our dynamic **Customer Service** team at **Arrow** ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company´s growth, **ARROW Morocco** is strengthening its teams and is looking for a **Customer Service Associate.**
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
**What You Will Be Doing at Arrow?**
The **Customer Service Associate** is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
+ Order to Invoice process.
+ **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail).
+ Order Management.
+ Managing and responding to all requested customer backlog changes.
+ Close cooperation with other departments like Sales, Assets and Logistics.
+ Driving **On-Time-Delivery performance** in line with **customer and company goals.**
+ Generating **customer satisfaction** .
+ Close **teamwork** with **Inside Sales** and **Product Management.**
+ Managing customer reserved **inventory** .
+ Driving **efficiency** .
**What Are We Looking For?**
+ **Advance level of English,** plus **advance level of** **Ita** **lian** .
+ **At least 1-2 years of Customer Service, Order Management** or **Sales experience.**
+ Good knowledge of MS Office, Excel required.
+ Accountability.
+ **Communication and coordination** skills.
+ **Customer-oriented** attitude.
+ **Team player.**
**What is in it For You?**
+ Full Permanent contract,
+ Social advantage: CNSS, CIMR, Health insurance.
+ Very good working atmosphere in a team of passionate collaborators.
+ Work culture where you can make an impact.
+ Dynamic environment with a **friendly work atmosphere.**
+ Interesting career development opportunities in a quickly growing environment.
+ Working within an international organization, recognized worldwide in its sector.
#LI-MM2
**Do you see yourself as our future colleague? If yes - send us your application.**
**_PLEASE ATTACH YOUR RESUME IN ENGLISH_**
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Sales
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing is currently looking for a **Field Service Associate (FSA)** to join their Field Service team in **Morocco, Casablanca.** The Field Service Associate position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.
**Position Summary:**
The FSA will provide both on-site and remote administrative support and representation to Boeing airline customers worldwide. The FSA will work with the Field Service Representatives (FSR) at the base, and also directly with airline customer personnel. Candidates should have experience in flexible, fast-paced environments requiring prompt responses to ad-hoc internal and external customer requests. Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision are essential.
**Key Responsibilities:**
Front Office Management:
+ Provide guidance regarding local culture and customs to visitors
+ Provide a high level of professional and confidential support to the office
+ Use resourcefulness to create appropriate solutions for Boeing and customer issues using established organization policies, practices and procedures
+ Develop excellent relationships across multiple organizations and with all levels of commercial Customer and Company personnel to ensure Customer satisfaction with Company products and services
+ During FSR absence, FSA to carry out normal office administrative duties whereas technical issues to be referred to a delegated FSR in another base
+ Utilize cultural expertise and company knowledge to assist the customer as appropriate, ensuring technical issues are referred to appropriate staff
+ Prioritize own responsibilities
+ Translate office documents as necessary
Facilities & Equipment:
+ Log, track and resolve facility and equipment issues with Facilities Management and contracted vendors
+ Coordinate repairs, preventive maintenance and vendor access
Safety, Health & Security:
+ Conduct recurring office safety checklist reviews and manage corrective actions using company tools
Finance & Procurement Support:
+ Maintain expense reports with receipts retention and accurate recordkeeping
Records & Inventory Management:
+ Maintain site records, accounts and OEM facility manuals per company and local requirements
+ Ensure document version control, retention and accessibility for audits
Team Collaboration:
+ Provide timely operational support
+ Build and maintain effective relationships across Boeing local functions, site leadership and external vendors
**Required Skills & Competencies:**
+ Good written and verbal communication in English
+ Strong interpersonal, stakeholder engagement and conflict-resolution skills.
+ Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with online tracking tools
+ Proactive, composed and able to prioritize in a dynamic environment.
+ Demonstrates sound judgment, initiative, discretion and ability to escalate appropriately
+ Collaborative team player with experience in multicultural/dispersed teams
+ Strong organizational skills and attention to detail
**Education & Experience:**
+ Associate's or Bachelor's degree in Administration, Office Management, or a similar field is required
+ At least two years in an office or similar role is preferred
+ Experience in an international or multicultural corporate environment is preferred
+ Flexible to work additional hours when required and willing to travel as needed
This requisition is for an international, locally hired position in Morocco. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Moroccan law.
Employment is contingent upon candidate's ability to satisfy all Moroccan labor, immigration, and airport restricted area access formalities.
Applications for this position will be accepted until **Oct. 31, 2025**
**Export Control Requirements:** This is not an Export Control position.
**Education**
Associate's Degree or Equivalent Required
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
Not a Shift Worker (Morocco)
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 ( and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

About Us : BeLOCUM is a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment. As we continue to expand, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team in Tangier. If you are service-oriented, fluent in French and English, and eager to contribute to the continuous improvement of the customer journey, we’d love to hear from you! Your Role : As a Customer Experience Specialist, you will be at the heart of our client relations, ensuring satisfaction, loyalty, and seamless user interactions. Your responsibilities include: 1. Provide outstanding customer support - Handle customer inquiries via phone, email, and chat with professionalism and empathy. - Deliver tailored solutions while respecting our quality standards. - Track recurring issues and escalate them to improve processes and services. 2. Enhance the customer journey - Proactively suggest improvements to optimize the user experience. - Collaborate with internal teams to resolve complex cases efficiently. - Contribute to new initiatives aimed at increasing satisfaction and loyalty. 3. Manage communications effectively - Ensure clear, professional, and timely communication with clients and partners. - Accurately document all interactions and solutions. - Meet service deadlines and deliver a flawless customer experience.
Profil Recherché
What We’re Looking For :



We seek an experienced professional who thrives in dynamic environments and is passionate about building strong customer relationships.



Qualifications & Experience :



- Degree (Associate’s or higher) in business, management, communication, or related field.

- Minimum 2 years’ proven experience in customer service, support, or client relationship management.

- Fluent in French and English, both written and spoken.



Key Skills :



- Excellent communication and active listening skills.

- Strong problem-solving and complaint-handling abilities.

- Familiarity with CRM systems and customer management tools.

- Customer-focused mindset with a results-driven approach.

- Highly organized, detail-oriented, and capable of multitasking.

- Team player with the ability to work cross-functionally.
Avantages sociaux et autres
Why Join BeLOCUM?



- Dynamic work environment: Be part of an innovative, fast-growing company where every day brings exciting challenges.

- Passionate team: Collaborate with colleagues dedicated to service excellence.

- Quality-driven culture: Play an active role in continuously improving our services.

- Stable and rewarding opportunity: Full-time permanent contract with attractive conditions and recognition of your contribution.
Amplitude horaire
2 Days OFF

• Handling incoming and outgoing calls from French and English-speaking customers. • Handling order-related queries (placing, tracking, amending, cancelling). • Providing personalised customer support throughout the order cycle. • Monitor delivery times and alert customers to any problems. • Providing clear, up-to-date information to customers. • Handling complaints or incidents relating to products or orders. • Escalate complex cases to the relevant departments (technical, logistics). • Follow up until resolution and customer satisfaction.
Profil Recherché
• Fluently in English and French with excellent oral and written communication skills.

• Experience in a call centre or telephone customer relations (a major advantage).

• Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.).

• Customer service skills, active listening, stress management.

• Ability to multi-task and meet pre-established objectives.

• Excellent organizational skills and sense of priorities.
Avantages sociaux et autres
• An hourly rate paid training from the first month.

• An open-ended contract and Social security.

• A very enticing attendance bonus.

• Private free health care with a very competitive rate.

• Free door to door transportation for shift ends.

• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).
Amplitude horaire
24h/24

If you're ready to take on a new challenge, we invite you to join a community that values bold ideas and offers numerous opportunities for career development within a world-class multicultural environment ! Profil Recherché Profil recherché:
Bachelor's degree or equivalent with at least 6 months of experience.  Excellent schedule flexibility to work 44 hours per week on a rotational basis. Excellent communication skills in English (both spoken and written). Strong persuasion and negotiation skills. Empathy, patience, and problem-solving mindset. Previous experience in customer service, retention, or sales is a plus. Avantages sociaux et autres:
Paid training from day one. Open-ended contract (CDI), offering you stability and security. Comprehensive social security to guarantee your well-being. Private health insurance with attractive reimbursement rates. Free transportation provided (door to door transportation for night shifts). Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc). Avantages sociaux et autres • Une formation rémunérée dès le premier jour • Un contrat à durée indéterminée • Une sécurité sociale. • Des Primes déplafonnées. • Une assurance maladie privée avec un taux de remboursement intéressant. • Un transport gratuitement assuré Amplitude horaire 24H/24H

• Handling incoming and outgoing calls from French and English-speaking customers. • Handling order-related queries (placing, tracking, amending, cancelling). • Providing personalised customer support throughout the order cycle. • Monitor delivery times and alert customers to any problems. • Providing clear, up-to-date information to customers. • Handling complaints or incidents relating to products or orders. • Escalate complex cases to the relevant departments (technical, logistics). • Follow up until resolution and customer satisfaction.
Profil Recherché
• Fluently in English and French with excellent oral and written communication skills.

• Experience in a call centre or telephone customer relations (a major advantage).

• Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.).

• Customer service skills, active listening, stress management.

• Ability to multi-task and meet pre-established objectives.

• Excellent organizational skills and sense of priorities.
Avantages sociaux et autres
• An hourly rate paid training from the first month.

• An open-ended contract and Social security.

• A very enticing attendance bonus.

• Private free health care with a very competitive rate.

• Free door to door transportation for shift ends.

• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).
Amplitude horaire
24h/24

#TELUS_DIGITAL is looking for experienced Bilingual Customer Support Agents who can provide excellent customer service in both French and English. The ideal candidate has previous call center experience, strong communication skills, and a passion for helping customers
Profil Recherché
Responsibilities:



Handle inbound and outbound calls, emails, or chat inquiries



Assist customers with questions, issues, and requests in both French and English



Document customer interactions accurately



Meet performance targets for quality and productivity



Maintain a professional and empathetic approach in all interactions



Requirements:



Fluency in French and English (spoken and written)



Previous call center experience is required



Strong communication and problem-solving skills



Ability to multitask and work in a fast-paced environment



Basic computer literacy and familiarity with CRM tools
Avantages sociaux et autres
What We Offer:



Competitive salary



Paid training



Growth and career development opportunities



Supportive team environment



Gaming room / Gym / Prayer rooms etc.
Amplitude horaire
Rotating hours (44h/week)

Promouvoir l’adoption des produits : -Accomplir des démo avant achat et assister les testeurs pour assurer leur conversion en client -Accompagner les clients dans la prise en main des solutions et garantir une compréhension approfondie des fonctionnalités, -Élaborer des stratégies pour surmonter les obstacles à l'utilisation des produits, -Assurer une adoption maximale du produit grâce à des pratiques d'onboarding efficaces. Garantir l’engagement client : -Développer et mettre en œuvre des campagnes d'engagement personnalisées pour les utilisateurs, -Organiser des sessions de formation et des webinaires pour maximiser l'utilisation des produits, -Participer à la création des contenus pédagogiques et informatifs adaptés aux besoins des utilisateurs (articles de connaissances/FAQ/tutos/web assistances). Assurer l’assistance technique : -Fournir une assistance via live chat, téléphone et email pour résoudre les problèmes des clients, -Prendre en charge les demandes client dans le respect du contrat de service quel que soit le canal, -Réaliser le diagnostic des demandes dans le respect des périmètres de l’Assistance / Support client, -Assurer le suivi des demandes clients en respectant les consignes données et dans les meilleurs délais pour garantir la satisfaction client, -Appliquer au quotidien les bonnes pratiques de l’Assistance / Support Client, -Escalader les demandes vers les niveaux supérieurs voire les partenaires, -Reporter son activité sur les outils à disposition, -Identifier les utilisateurs qui pourraient nécessiter une assistance grâce à des systèmes de monitoring et d'analyse, -Anticiper les besoins des clients et proposer des solutions avant qu'ils ne rencontrent des problèmes. Animer la communauté d'utilisateurs : -Encourager les clients satisfaits à devenir des ambassadeurs du produit en partageant leurs expériences positives, -Travailler à convertir les détracteurs en utilisateurs engagés grâce à des interactions ciblées et des solutions adaptées.
Profil Recherché
-Excellentes compétences en communication, tant à l'écrit qu'à l'oral.

-Capacité à comprendre les besoins des clients et à y répondre de manière efficace.

-Méthodes et process du support client

-Supports fonctionnels et techniques produits

-Partage de connaissances
Avantages sociaux et autres
CEGID ATLAS vous propose :

o 40h hebdomadaires

o 2 jours de repos par semaine

o Horaires du Lundi au Vendredi : 9h – 20h (2 shifts : 9h–18h / 11h–20h)

o Horaires de Samedi & Dimanche : 10h – 18h (1 shift)

o Rotation week-ends : 2 week-ends par mois travaillés

o Package social complet incluant une mutuelle avec remboursement allant jusqu’à 90%
Amplitude horaire
7J/7 - 9h/20h00

• Handling incoming and outgoing calls from French and English-speaking customers. • Handling order-related queries (placing, tracking, amending, cancelling). • Providing personalised customer support throughout the order cycle. • Monitor delivery times and alert customers to any problems. • Providing clear, up-to-date information to customers. • Handling complaints or incidents relating to products or orders. • Escalate complex cases to the relevant departments (technical, logistics). • Follow up until resolution and customer satisfaction.
Profil Recherché
• Fluently in English and French with excellent oral and written communication skills.

• Experience in a call centre or telephone customer relations (a major advantage).

• Good knowledge of telecoms products or services (boxes, SIM cards, subscriptions, etc.).

• Customer service skills, active listening, stress management.

• Ability to multi-task and meet pre-established objectives.

• Excellent organizational skills and sense of priorities.
Avantages sociaux et autres
• An hourly rate paid training from the first month.

• An open-ended contract and Social security.

• A very enticing attendance bonus.

• Private free health care with a very competitive rate.

• Free door to door transportation for shift ends.

• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).
Amplitude horaire
24h/24