14 Emplois pour Support Production - Maroc

**Company Description**
At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

As a Quality Control Inspector, you'll be reporting to an Operations Manager and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:

- Attend inspections on time and communicate with supplier in a professional way;
- Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures;
- Fulfill inspection reports according with company procedures and time lines.

**Qualifications**
Think you have what it takes? First of all, we want someone with:

- Experience in quality management, especially **softlines/ garments/ têxtiles/ footwear**(2 years or more);
- Knowledge of AQL standards, as well as relevant safety and quality regulations;
- Good command of English (spoken and written);
- Great attention to detail and strong professional ethics.

**Additional Information

**Ingénieur de production** **Support Technique N2**

**Objectif global : Effectuer Support N2**

**Description détaillée**:
Support Technique de niveau 2

**Les missions**:

- Qualification et Résolution des incidents Techniques en provenance du Centre d'Appel et de la surveillance.
procédure et outil de diagnostic, utilisation de fiches solutions)
- Détecter les incidents récurrents via les outils à disposition (Snow, PowerBI, Grafana, Interact, PowerShell), les contextualiser et les analyser techniquement afin d'identifier l'origine puis mettre en place un plan d'action pour minimiser l'impact (exemple : Consigne au Desk) et faire corriger l'anomalie au plus vite (échanges technique avec les experts).
- Optimiser les traitements des incidents afin qu'ils soient traités dés le N1 en maintenant à jour les consignes N1/N2 et en automatisant les gestes techniques par des scripts powershell.
- Enrichissement de notre base de connaissance via les fiches solutions produites.
- Participation active dans les projets et instances à fort risque de déstabilisation des postes de travail. Prévenir les déstabilisations, maintien de la qualité malgré
les évolutions importantes.
- Capacité à aborder les tâches avec une vision d'ensemble, à organiser, planifier, faire le suivi d'actions et savoir restituer l’information

**Les compétences techniques requises sont**:

- Très bonne Connaissance des systèmes d'exploitation, des standards Windows et de l’environnement Poste de Travail dans un contexte grande entreprise (GPO/LoginScript, Base de registre, Tache planifiée)
- Environnement technique : Windows 10, Outlook, O365, Teams, Onedrive, Edge, Adobe.
- Bon niveau de connaissance des scripts (PowerShell)
- Capacité à investiguer sur des problèmes techniques transverses
- Exploiter diverses sources de données (Excel, BI, Requête SNOW)
**Les compétences organisationnelles nécessaires**:

- Rédaction de procédure et de rapport
- Animation de cellule technique et rédaction de compte-rendu
**Les qualités personnelles recherchées**:

- Impératif : Mission nécessitant une forte implication, le gout du support, du sérieux, une forte capacité de travail
- Très bon niveau d'analyse et de compréhension.
- Capacité à paralléliser les actions.
- Forte capacité de communication.
- Aptitudes relationnelles, esprit d'équipe.
- Forte volonté de s’investir dans les métiers de supports
- Autonomie et sens de l'initiative.
- Résistance au stress
- Etre capable d'être leader

**Définition du profil**:
Participe aux difµojet
- Met en œuvre des solutions techniques.
- Réalise des diagnostics pour identifier les causes de dysfonctionnement, proposer et mettre en œuvre des corrections et des solutions de "back-up".
- Propose des solutions pour améliorer les performances de son domaine d'activité.
- Assure, si nécessaire, l'interface des experts des autres domaines et gère les échanges avec les sous-traitants.
- Définit les règles de bonne gestion des systèmes d'exploitation.
- Assure la mise à niveau, l'assemblage, la cohérence et l'homologation des différents logiciels (progiciels, base de données, développements spécifiques) dans le respect de l'architecture retenue.
- Effectue la réception, la validation et le packaging des composants.
- Installe et met à disposition des composants.
- Participe à l'amélioration des processus et des outils d'industrialisation et de déploiement.
- Travaille en relation étroite et permanente avec les équipes Etudes, Infrastructures et Sécurité.
**Spécificités pour les tests techniques**:

- Prise de connaissance du changement et de son contexte technique
- Complète le plan de tests proposé
- Prépare les infrastructures de tests
- Valide les documents et les procédures à destination de la production
- Réalise les différents tests techniques
- Analyse les résultats
- Contribue au diagnostic en cas de dysfonctionnement
- Rédige les rapports détaillés qui aideront à la décision du GO/NOGO pour la mise en production
- Constitue ou met à jour le patrimoine de tests réutilisable pour les intégrations ultérieures
- Effectue le reporting vers le Responsable Intégration
- Contribue à l'amélioration continue
- Industrialise les tests techniques récurrents (automatisation, outillage?)

**Compétences techniques**:
Client Outlook et O365 - Confirmé - Impératif
Windows 10 (GPO,Tache planifiée, Registre) - Confirmé - Impératif
Support niveau 2 - Confirmé - Impératif
Reporting mail et PPT - Confirmé - Important

Bénin Digital est une Entreprise de Services du Numérique (ESN) spécialisée dans la digitalisation des processus métiers et accompagne les clients issus des secteurs de l’industrie, de la Banque & assurance, de l’industrie, de la Grande distribution & e-commerce, et des Médias & communication. Nous interagissons avec nos clients et consultants autour de compétences « tech » pour l’essenti

**Support Expert IT-AM Production Planning / Manufacturing Execution**:
**Join Yazaki. Connect to the future.**

Country: Morocco (MA)
City: Kenitra
Worksite / Location: YMO Tanger Plant

Job Function: Information Technology
Job Discipline: Bus Systems Analysis
Job Family: IT Development

Yazaki Corporation, a family-owned company, was founded in 1929 as the first Japanese manufacturer of automobile wiring harness systems. Within the automotive business our product range includes wiring harness systems, plug connection systems and electronic systems. More than 284,000 committed and highly motivated employees in 478 locations in 45 countries make us one of the most successful international automotive suppliers. To strengthen our team, we are looking for a Support Expert IT-AM Production Planning / Manufacturing Execution.

Level of studies : Master's degree in Business Administration or IT

Experience : At least 2 year's experience in similar area

Fluent English

At Yazaki, we are committed to providing equal employment opportunities for everyone regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship.

Ps. Didn't found what you are looking for?
Take a look at our careers page! Be carefull though, you might find your next dreamjob.

**

**_casablanca_**_, _**_Maroc_**_ _**
**QUI SOMMES-NOUS**:
Elavi est une entreprise de services professionnels qui accompagne les entreprises et organisations dans les domaines de stratégie, informatique, marketing et opérations depuis plus de 10 ans basée à Bruxelles et Casablanca.

**LE POSTE**:
**Description du poste**:
En tant que **Technical Support**, vous jouerez un rôle clé dans la gestion et l’accompagnement des clients pour assurer une expérience optimale avec nos outils digitaux. Vous serez en charge de la configuration, du paramétrage et de la formation des clients, tout en contribuant activement à l’amélioration des processus internes pour une meilleure performance. Votre mission inclut également la gestion des demandes clients, le reporting et la coordination avec les équipes internes pour garantir la satisfaction et la fidélisation des clients.

**Responsabilités**:

- Passer les données commerciales pour garantir une configuration optimale de l’outil de facturation.
- Assurer la configuration et le paramétrage de l’outil pour répondre aux besoins des clients.
- Effectuer des formations sur l’outil digital pour les clients.
- Gérer les relations clients via un CRM.
- Traiter les demandes des clients via un système de ticketing.
- Apporter du soutien à l’équipe commerciale et produit.
- Fournir des reportings réguliers et des feedbacks sur les outils utilisés.
- Identifier et remonter les besoins exprimés par les clients pour contribuer à la création d’une relation durable.
- Effectuer un suivi régulier pour recevoir des feedbacks sur l’outil et garantir la satisfaction des clients.

**Profil recherché**:

- Expérience exigée en gestion des ventes, marketing et techniques de vente.
- Connaissance en marketing digital.
- Bac+5 en commerce, gestion, management ou équivalent (écoles supérieures de commerce et marketing).
- Excellente maîtrise du français avec une aisance en communication orale et écrite.
- Anglais intermédiaire.
- Motivation pour la satisfaction client (rétention).
- Bon relationnel, autonomie, organisation et rigueur.
- Maîtrise et compréhension des outils CRM.
- Maîtrise du pack Office et des logiciels de gestion commerciale.
- Sens de l’initiative, réactivité et proactivité.
- Sens de l’écoute, avec un fort pouvoir de négociation et de persuasion.

**CE QUE NOUS OFFRONS**:
**L’entreprise**:

- Travail au sein d’une entreprise organisée en 4 pôles de services avec 9 départements, plus de 30 spécialités et plus de 50 collaborateurs, en forte croissance.
- Bureaux centraux et agréables à Casablanca, Bruxelles, et d’autres ouvertures prévues.
- Environnement de travail qui encourage la prise d’initiative et la créativité.

**Avantages financiers**:

- Prime équivalente au 13e mois mensualisé sous conditions (après 6 mois d’ancienneté).
- Assurance maladie de base privée (après 1 semaine d’ancienneté).

**Équilibre entre vie professionnelle et personnelle**:

- Horaire flexible (démarrage entre 8:00 et 9:00).
- Weekend libre.
- Période de congé annuel flexible.
- Heures supplémentaires peu fréquentes et récupérables (après 6 mois d’ancienneté).

**Égalité hommes-femmes**:

- Garantie de l’égalité entre hommes et femmes en matière de recrutement, rémunération, traitement et protection, prise en compte des événements personnels, et de promotion (60% de managers femmes et 37% de collaborateurs femmes).

**International**:

- Travail dans un contexte international multiculturel.
- Prise en charge de déplacements internationaux ponctuels selon les besoins de l’entreprise.
- Prise en charge de la migration ou relocalisation internationale de l’employé possible selon les besoins de l’entreprise.

**Formation**:

- Opportunités d’apprentissage entre collaborateurs intra et inter spécialités.
- Prise en charge de formations externes ponctuelles.

**Autres avantages**:

- Réception du salaire entre le 27 et le dernier jour du mois.
- Plusieurs activités de renforcement des équipes (teambuildings) mensuelles et annuelles.
- Exercice d’une activité professionnelle parallèle en dehors du temps de travail possible sur demande.
- Télétravail national possible sur demande.
- Évolution possible et encouragée.
- D’autres avantages en projet.

Technical Support Engineer

Join us as a Technical Support Engineer on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:

- Provide hardware technical and software quality support to all customers and lead to a fast and effective resolution of technical problems faced
- Being the point of contact for all customer’s technical requests
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Manage the escalation of problems with the support of level 2
- Keep up to date technically (hardware & Software) through internal and external training and personal practice

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Fluent in Dutch basic English
- Good technical knowledge
- Customer focus and “do the right thing” mindset
- Excellent communication and ability to communicate in a thoughtful, concise and clear way.
- Ability to handle stressful situations

Desirable Requirements
- Bachelor’s degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Remote- Full-time- Junior- Currently we're actively growing in Morocco and looking for** Customer Support Specialist.**
- This position is based in Casablanca, Morocco.**Responsibilities**:
**What you will do**:

- Outgoing calls to clients
- Analyze client requests
- Regulate conflicts

**Qualifications**:
**We expect from you**:

- Good verbal communication
- Multi-tasking
- Work in a team
- Grammatically correct in written and verbal
- Stress resistance
- Responsibility
- Computer literacy
- Customer Focus
- Desire to benefit and help people

**Conditions & Benefits**:
**What we offer**:

- 5/2 shift work/rotation (morning, daytime. night time)
- opportunities for internal career growth and development.

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.- Your resume will be considered within 21 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.- If you receive no feedback it means that currently there are no suitable vacancies for you.

Your role
- As a technical support agent you are responsible for a good relationship between you and the customer.
- With your voice and a nice offer you put a smile on the face of the customer.
- You love to help people solve their problems and provide a suitable solution to the customers.
- Helping and advising the customer where necessary.
Profile
- Very good oral and written knowledge of the Dutch language.
- Experience in IT
- You learn quickly, you are good at multitasking and you can react quickly and adequately.
- Proven skills in interpersonal communication.
- Service-oriented trait; kindness should be second nature to you.
- Has a pleasant telephone voice.
- Loves competition, and preferably likes to win.
- Basic computer skills.
- Experience as a call agent is not a must, but it is an extra asset.

**Benefits**:

- An attractive fixed salary
- bonus after 3 months.
- Possibility of advance payment on salary.
- A permanent contract after your trial period.
- Full social package (pension and all other benefits.)
- Medical insurance.
- On site Dutch contact and access to a vibrant Dutch speaking community.
Location
Work from home (you must be based in Morocco)

Soort dienstverband: Fulltime

Salaris: 10.000,00DH - 11.500,00DH per maand

Taal:

- Nederlands (Vereist)

AnyTech365 is the leading IoT (Internet of Things) security solutions company in Europe. We offer protection services, help and support from the best professionals in our industry for all Internet-connected devices. Founded just 7 years ago, AnyTech365 has grown exponentially from 70 to over 400 employees thanks to a policy focused on developing our employees. AnyTech365 has been ranked as the fastest growing company in Spain and number 27 in Europe according to the prestigious Financial Times. We are official partners of large companies such as MediaMarkt, Panda and others. Attitude, performance, commitment, and teamwork are the foundations and values that define our company. We are looking for talent and we know that this does not depend on age, experience, or many other factors. We want to have in our team dynamic people, who like challenges, committed, and willing to grow professionally with the thousands of opportunities we offer in our team. As part of our establishment in Morocco, AnyTech365 is recruiting for its new office at CasaNearShore Technical Support Technicians who will be responsible for: - Receiving calls, assisting remotely and responding to electronic requests. - Understand and use best practices to provide first level support and the best possible customer service as soon as possible. - Perform remote cleaning as indicated. - Resolve problems from the first call, as far as possible, using the knowledge retained during the training and searching through the available documentation. - Record problems in the database. - Possess the ability to dynamically understand and retain changing information in relation to the support department and the organization. A positive attitude and positive behavior are expected. Demonstrate a high level of responsibility for all operational tasks and respect the expected standards
Profil Recherché
- A Bac or higher education in Computer Science or IT
- At least one year of experience in a similar position
- Perfect command of Dutch and flawless speech quality.
- A sense of listening and service.
- Hardworking, involved, punctual, and proactive.

Avantages sociaux et autres
- Private health insurance + competitive salary.
- 100% paid training
- A great atmosphere in a growing company with plenty of long-term potentials.
- Opportunity to join a successful company and help drive and share our achievements.
- Ongoing personal and career development training available

Amplitude horaire
44/week

Primary Responsibilities
- _Technical Support: _Respond to technical support requests. Ensure that issues are resolved in a timely and efficient manner.
- _Incident Investigation:_ Proactively investigate incidents by analyzing logs, system data, and other diagnostic tools. Collaborate with the Engineering team to identify root causes and implement immediate fixes.
- _Documentation:_Create and maintain documentation, including FAQs, knowledge base articles, and client-facing guides, to improve product understanding and reduce the number of incoming support tickets.
- _Escalation Management: _Serve as the point of escalation for unresolved issues, coordinating with management and technical experts to bring issues to resolution.

**Requirements**:

- _Experience:_ 2-4 years of experience in a client-facing technical role, such as technical support, QA, or a similar role.
- Technical Proficiency: Understanding of blockchain technology and the cryptocurrency ecosystem. Ability to perform first-level analysis and troubleshooting before escalating to the Engineering team.
- _Communication Skills:_ Strong verbal and written communication skills are essential. The ability to communicate complex technical issues in a clear and concise manner to a non-technical audience is crucial.
- _Educational Background: _Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred. Additional certifications in IT service management or related fields are a plus.
- _Problem-Solving:_ A curious, analytical mind with strong problem-solving skills. Must be able to identify issues and think critically to propose effective solutions.
- _Client Focus: _A strong customer service orientation with the ability to empathize with clients' needs and challenges.
- _Adaptability: _Comfortable in a fast-paced, ever-changing environment. Must be able to adapt to new technologies and procedures as the company evolves.
- _Language Skills:_ Fluent in English, both written and spoken. Additional languages are a plus but not required.

**Salary**: to be determinated

**Language**:

- English (required)