52 Emplois pour Services - Casablanca

Casablanca
- Publiée le: 26 Dec-10:27
- Annonce N°:

Missions principales:

- Auditer les processus comptables et financiers : interviews, cartographie des processus, analyse des flux - Étudier les solutions logicielles et/ou applicatives existantes répondant aux exigences réglementaires. Préconiser les améliorations des processus et/ou des solutions logicielles. Co-pilotage de la MOE avec la DSI / DAF- Mettre en place les structures du projet et les règles de fonctionnement. Réaliser les arbitrages et piloter l’avancement des travaux, en liaison avec le chef de projet et anticiper les risques liés au projet. Allouer et suivre l’affectation des ressources, en liaison avec le chef de projet. Valider les spécifications fonctionnelles, générales et détaillées et participer à leur rédaction. Superviser et participer à la mise en œuvre, au paramétrage et à l’interfaçage du progiciel. Communiquer sur l’état d’avancement du projet auprès des utilisateurs. Vérifier la conformité de l’ouvrage versus les spécifications détaillées. Rédiger les référentiels et les documentations destinés aux administrateurs et utilisateurs (cahier de paramétrage, guides utilisateurs). Communiquer périodiquement sur le projet. Communiquer au management les risques et changements majeurs pour les utilisateurs. Anticiper les formations à mettre en œuvre, sur l’outil et/ou spécifiques.Compétences techniques
- Une bonne connaissance de la comptabilité et de la fiscalité;
- Des connaissances connexes en audit, consolidation, contrôle de gestion, contrôle interne;
- La maitrise des principaux ERP (SAP, JDE, Oracle );
- La maitrise des outils bureautiques;
- La pratique de l’Anglais Profil recherché:

- Diplôme Bac+5 en comptabilité-finance ou audit-contrôle de gestion, finance et fiscalité internationales, vous justifiez idéalement d’une expérience de 6 ans ou plus.
- Domaine : Comptabilité / Gestion / Audit
- Fonction : Comptabilite/Gestion/Audit/Finance
- Contrat : CDI
- Entreprise : confidentielle
- Salaire : A discuter
- Niveau d'études : Bac plus 5
- Annonceur:
- Mme BACHIRI

**Exigences**:

- Diplôme universitaire en affaires, en gestion des opérations ou dans un domaine connexe.
- Au moins 5 ans d'expérience dans l'achat de produits et services IT, idéalement dans un rôle de leadership.
- Solides compétences en négociation et en gestion de la relation avec les fournisseurs.
- Connaissance approfondie du marché de l'IT et des technologies émergentes.
- Excellentes compétences en communication verbale et écrite.
- Capacité à travailler de manière autonome et à gérer plusieurs projets simultanément.

Type d'emploi : Temps plein

Salaire : 20 000,00DH à 30 000,00DH par mois

JLL supports the Whole You, personally and professionally.
**About JLL**: At JLL, we’re committed to reshaping the way people, property, and ideas intersect. We partner with clients to deliver innovative real estate solutions that enhance productivity and sustainability.
**Position Overview**: JLL is seeking a dedicated Office Assistant to support our facilities management team. This role will play a crucial part in maintaining efficient office operations and enhancing the overall workplace experience for our clients.
**Key Responsibilities**:Reception and Administrative Support**:
Greet and direct visitors, ensuring a professional and welcoming experience.
Handle incoming calls and correspondence efficiently, redirecting as needed.
Organize and schedule meetings, conferences, and appointments.
**Facilities Coordination**:
Support the upkeep of office cleanliness, safety, and functionality.
Collaborate with vendors for maintenance, repairs, and procurement of supplies.
Track and manage office supplies inventory effectively.
**Support Services**:
Assist with space planning and facilitate office layout adjustments.
Coordinate internal moves and workstation setups.
Implement and maintain security protocols, including access control.
**Event and Project Assistance**:
Manage logistics for on-site meetings, events, and training sessions.
Assist with facility-related projects to ensure timely and successful completion.
**Communication and Reporting**:
Communicate effectively with internal teams and external service providers.
Prepare and maintain facilities-related reports and documentation.
**Continuous Improvement**:
Proactively identify opportunities for process improvement and operational efficiencies.
Offer ideas to improve workplace environments and service delivery.

**Qualifications**:
High school diploma or equivalent; additional education or certification in facilities management is advantageous.
Experience as an office assistant or in a similar administrative role.
Strong organizational skills and the ability to multitask.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Collaborative team player with a focus on customer service.
Familiarity with facilities management software and tools is preferred.
**Working Conditions**:
Mainly an on-site role with physical activity related to office setup and supply management.
Standard business hours with some flexibility for urgent facility needs.
Why Join JLL?
Be part of a global leader in real estate services, committed to innovation and excellence.
Work with a dynamic team focused on professional growth and client satisfaction.
Competitive salary and comprehensive benefits package.
JLL is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**Company Description**:
**LEONI** is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around **95,000 employees** in **26 countries** and generated consolidated sales of **EUR 5.5 billion** in 2023.

**And we are looking for you.**
- Drive delivery of Personnel Administration (PA) services as defined in department/team scope and yearly operational department/team plans
- Implement and drive LEONI HR&O standard processes, guideline and standards and customize them to tax/legal/statutory requirements in country (in alignment with global HR&O) to ensure standardization in the country
- Manage employee life-cycle (employee entry, employee leaves(absence), employment transactions, exit) administratively
- Execute performance appraisal and target agreements
- perform all relevant employee services, e.g. preparing certificates/ other legal required documents
- Prepares all documents and data records for new hires (legal papers, in IT systems / databases)
- Manages and modifies work contract provisions (legal papers, in IT systems / databases) and position
- / status
- changes / special abseces (e.g. Maternity, military services, long-term sickness, garden leave,.)
- Manages termination of contract (legal papers, in IT systems / databases)
- Manages access rights of employees and/or related communication to affected stakeholder
- Manages adminsitrative matters for employees (badges, meal-tickets,.)
- Preparing letters of reference, certificats, position profiles
- Records and maintains personnel master data
- Enters payroll relevant data into the payroll and other related systems/tools
- Maintains the organizational structure in HR administration tool (e.g. SAP)
- Maintains specific legal administrative reports, provides specific / ad-hoc reports upon request
- Key / first contact person for employees regarding HR matters (info-requests, data and status changes, Certificates requests,.)
- Interface for all personnel administration matters within and outside HR (employees, managers, HR business partner, PY, TiM, recruiting, HR controlling,.)
- Ensure adhereance to globally defined policies, processes, tools and frameworks
- Ensure accurate & compliant data quality for all PA related data, regular maintenance and required cleansing of data according to global/local rules defined
- Preparation of regular ad-hoc analysis / reports / presentations
- Support / lead upon request global and local initiatives and roll-ins of PA and related HR programs, policies, processes, projects
- Continuous improvement of PA processes and tools in the area of responsibility, implementing innovative best practices within HR and towards the business; focus on support of business

**Qualifications and Experience**:
Bac +3 in Human resources or business admnistration

1 year experience in the same position and industry field

**Benefits**:

- A competitive and tariff-based Salary.
- Growing both professionally and personally by means of the various learning and training activities of the LEONI academy
- An Open, tolerant and diverse work environment

**Interested?**:
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.

Rim El Hassouni

**Position:**
Services Delivery Enablement Coordinator
**Job Description:**
**_Arrow's enterprise computing solutions (ECS)_** _business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets._
_Find out more about us in this video:_ _ **Services Delivery Enablement Coordinator** typically plays a crucial role in ensuring smooth operations and effective coordination between various teams within an organization, particularly those involved in service delivery, training, and operational support.
**Job Title: Services Delivery Enablement Coordinator**
**Location** : **Casablanca, Casanearshore (Boulevard Al-Quods)**
**Job Summary**
The Services Delivery Enablement Coordinator supports the efficient delivery of services by coordinating processes, tools, and training resources that enable teams to achieve their objectives. This role focuses on enhancing operational effectiveness, managing communications, and ensuring alignment between delivery teams and organizational goals.
**Key Responsibilities :**
**Coordination and Support**
+ Act as a liaison between Business Analyst, internal stakeholders and Engineers.
+ Coordinate IT certifications and current operational operations.
+ Support the implementation of new service delivery initiatives and processes.
**Training and Enablement**
+ Organize training sessions, workshops, and onboarding programs for delivery teams.
+ Ensure team members have access to updated tools, materials, and best practices.
+ Maintain a repository of resources, templates, and documentation to streamline processes.
**Operational Efficiency**
+ Monitor service delivery metrics and identify areas for improvement.
+ Assist in developing and updating standard operating procedures (SOPs).
+ Ensure compliance with organizational policies and client requirements.
**Communication and Reporting**
+ Manage internal communications to keep teams informed of updates, deadlines, and expectations.
+ Prepare and distribute reports on service delivery performance and outcomes.
+ Facilitate feedback loops between delivery teams and leadership.
**Problem-Solving and Escalation**
+ Proactively identify challenges in service delivery and collaborate to resolve them.
+ Escalate complex issues to appropriate leadership or departments as needed.
**Qualifications**
+ Bachelor's degree in business administration, Operations Management, or related field (or equivalent experience).
+ Proven experience in coordination, project management, or service delivery support roles (preferably in IT Area).
+ Strong organizational skills with the ability to manage multiple tasks and deadlines.
+ Excellent written and verbal communication skills.
+ Proficiency in productivity tools such as Microsoft Office Suite, project management software (e.g., Asana, Trello), or CRM platforms.
+ Analytical mindset with a focus on improving processes and outcomes.
**Key Competencies**
+ **Collaboration** : Ability to work effectively across teams and departments.
+ **Problem-Solving** : Strong critical thinking skills to address challenges proactively.
+ **Attention to Detail** : Precision in managing resources, schedules, and reporting.
+ **Adaptability** : Flexibility to respond to changing priorities and environments.
+ **Customer Focus** : Commitment to delivering high-quality services and solutions.
**Benefits:**
+ CNSS (National Social Security Fund).
+ CIMR (Moroccan Inter-Professional Retirement)
+ Private health insurance.
+ Hybrid working model
#LI-JC1 #LI-HYBRID
**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Customer Technical Services Analyst
- You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms

Role
- Providing technical support to MasterCard customers, partners, service providers and other MasterCard departments;
- Supports and manages technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes.
- Prepare and distribute communications with customers, partners, services providers and other MasterCard departments, including communications throughout incidents, as well as general reporting and informational communications;
- Complete daily, weekly and monthly administration tasks;
- Ensure that the Manager is always informed of workload status and details of key issues;
- Work to ensure that the team can meet or exceed agreed Service Level Agreements
- Adhere to and follow MasterCard policies and procedures in all activities;
- Continuously develop knowledge of all relevant MasterCard products and services;
All About You
- Solid Customer Service experience
- Knowledge of eCommerce and payments' industry products and services
- Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required
- SQL database query writing - Desirable
- Hands on Rest API knowledge - Desirable

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Vous aimez conseiller, écouter et trouver des solutions adaptées aux besoins de chacun ?
Rejoignez **CAP MISSION**, acteur de référence dans l’accompagnement éducatif au Maroc, en tant que **Responsable Conseil & Orientation Familiale**.

**Votre mission**:
Être le point de référence des familles dans la construction de parcours éducatifs personnalisés, et contribuer activement à leur satisfaction et fidélisation.

**Missions principales**:

- Accueillir et accompagner les familles dans leurs choix éducatifs
- Identifier leurs besoins et proposer des solutions pédagogiques adaptées (soutien scolaire, langues, concours, etc.)
- Assurer le suivi et la satisfaction des familles sur la durée
- Travailler en étroite collaboration avec les équipes pédagogiques et marketing pour garantir une expérience optimale
- Développer et gérer un portefeuille de familles avec une relation de confiance et durable

**Profil recherché**:

- Formation en commerce, communication ou relation client
- Expérience en accompagnement, conseil ou relation client dans un environnement de services
- Excellente maîtrise du français, à l’écrit comme à l’oral
- Sens de l’écoute, dynamisme, organisation et orientation solution

Type d'emploi : Temps plein, CDI

Formation:

- Bac + 2 (BTS, DUT) (Optionnel)

**EOL CENTER** te propose une **opportunité exclusive** pour représenter **ORANGE France**, acteur majeur des télécoms.
Tu as le goût du challenge, tu maîtrises la vente par téléphone et tu veux évoluer dans une équipe ambitieuse ? Cette offre est faite pour toi !

**Tes missions au quotidien**:

- Vendre par téléphone les offres Orange **:Fibre, Mobile, Box**:

- Identifier les besoins des clients et proposer la meilleure solution
- Conclure efficacement tes ventes
- Atteindre (et dépasser) tes objectifs dans une ambiance dynamique et bienveillante

**Ton profil idéal**:

- Expérience réussie en télévente B2C/B2B (idéalement en télécoms ou FAI)
- Excellent niveau de français à l’oral
- À la fois persuasif(ve), dynamique et orienté(e) performance

**Ce qu’on t’offre**:
**Salaire fixe** de 5 800 DH net/mois
**Primes mensuelles déplafonnées** selon tes résultats
**Horaires stables** du lundi au vendredi (week-ends libres)
**Formation complète** dès ton intégration
**Réelles opportunités d’évolution**
**Cadre de travail moderne et agréable**

Type d'emploi : Temps plein, CDI

Rémunération : à partir de 5.800,00DH par mois

We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Casablanca as Regional Airport Services Manager.

About the role

The role is responsible for ensuring that the Airport and other airport operations falling under your jurisdictions run smoothly, cost effectively and aligned with the safety and security requirement. You will ensure to provide customers with Qatar Airways 5-star service promise. You will manage stations performance within your portfolio and ensure that service consistency is adhered based on set KPIs and targets.

Specific accountabilities for the role includes
- Implementing Ground Services strategy at a grass roots level.
- Accountable for stations overall Operational requirements including Safety & Security, Business and Contingency plans and Emergency and Accident response.
- Ensuring that overall airport operations meet QR’s standard, policies and procedures whilst satisfying local and international standards and conforming to aviation regulatory requirements.
- Responsible for all areas of Airport operations.
- Ensuring that QR staff, service providers and handling agencies always provide highest level of service to both customers and colleagues whilst delivering QR’s product and services at a 5-star level.
- Managing the services and day-to-day operations within the respective Lounges.
- Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.
- Managing the station’s budget and operating costs.
- Enhancing and protecting revenue without compromising customer’s satisfaction, safety and security.
- Optimizing the work force at stations level to minimize cost and ensure adequate coverage.
- Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.
- Establishing the department or teams objectives and priorities to align with and support business objectives.

**Qualifications**:
**Qualifications**:
About you

To be successful in this role, you must have the following qualifications and skills.
- Relevant College or University qualification to minimum Bachelor’s degree
- Minimum 7years of job-related experience
- Experience within an airline, customer service environment or GHA operations environment
- Experience as an Airport Manager with a major airline.
- Extensive overall knowledge of all areas and the airline/ airport operation
- Work experience in a multi-cultural environment.
- Leadership/ Management skills
- Can speak French & Arabic